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Ovago goes the extra mile in getting travelers to their destination, safely and securely. We are an international online travel agency that provides the best travel services that help people from all over the world to purchase plane tickets at discounted and affordable prices.
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Reviews 778
sohana
Oct 13,2023The customer representative person was very helpful.he answered my all question very patiently .
Michael
Oct 13,2023I had a complicated inquiry and Blake helped me to get a discounted price. The process of booking was very easy. Will definitely book again with Ovago and Blake
Maria Cirstea
Oct 12,2023I was contacted to select a seat for a fee. I expressed several times that I did not have a seat preference and wanted a free seat. I was told “free seats are not available.” I said “ok sure if that’s the only option” and my card got charged. I then asked what would have happened if I had showed up at the airport without a seat and was told I would be assigned a seat free of charge. I felt this interaction was incredibly deceitful as I had expressed multiple times that I did not have a seat preference I just wanted a free seat, but was instead told free seats were not an option. I also feel I did not consent to the payment as I said “if it’s the only option” but it was not the only option. When I asked for a refund I got no reply.
Lucas Wilder
Oct 12,2023Camille the travel agent was just so helpful and diligent in helping when I thought all hope was getting my fiance to see her kids
John Stabb
Oct 11,2023Very responsive customer support (Cindrella). Straight forward and professional approach was very appreciated. Issue resolved to my full satisfaction.
Kenneth Einstein
Oct 06,2023Courteous and very efficient representative!
Giovani Ricetti
Oct 04,2023Terrible Experience, Lies and lack of integrity by Ovago and its Agent Jade.
Parisa Sabouri
Oct 03,2023I could have give them zero if there is an option. I bought a ticket from them on June 4th. Ovago and airline charged my credit card and after 4 months my issue is not resolved yet. Their customer care is awful. I am receiving weekly email from them (or AI )with same content “ thank u for your patience we are waiting for airline response “
Stefanie
Sep 28,2023Ovago.com falsely advertised seat selection after I made a $2,750.00 purchase for a trip from New york to Bali, indonesia. Once my payment was made, they told me seat selection wasn’t an option (A purchase I would Not have made had I been given this information in the first place) and I would have to contact the airline directlly. After contacting the airline directly, they informed me that since I paid through a third party seller, they were unable to assist me. I asked ovago for a refund because seat selection was advertised when I originally made the purchase, this is considered false advertisement and I made this purchase under false pretenses. They told me, even though I had proof, that seat selection was never advertised. After showing them proof, They told me we added your seats to your itinerary. When I spoke to the airline they told me there is no history of seats being selected and that I should call the local authorities. Ovago is refusing to give me a refund and if they don’t I will be reporting them to the federal bureau of investigation for larceny of false pretenses and false advertisement. An investigation will take place for me and all previous customers affected. They also have multiple complaints of similar stature and they advertise that they are accredited by the better business bureau which is also false.
Benjamin deAlba
Sep 28,2023Worst Agency to work with. I've called them and emailed them several times and they refused to answer me and say they'll call back and never do. Additionally even after reading the review instead of meeting my request of cancelation of the flight as I will no longer be going to LAX and them complicating my insurance claim they keep send emails about how they're unable to refund my request and refuse to cancel my flights. Then send emails about we have resolved your issue most annoying company ever I'd never recommend them to anyone. My original call was on Monday it is now Thursday and due to the fact of them saying they'll get back to me and hanging up rather then resolving everything while I'm on the phone with them so I can aleast plead my case with the insurance company it feels more like they're stalling until they day of the flight. 28 Sep Contacted them once again to just cancel the flights they told me they'd get back to me in 6 hours so looks like I'll probably try contacting them again tomorrow.
Malina Douangphachan
Sep 28,2023Good customer service
Jimmy Dimitroglou
Sep 26,2023I bought 4 Seats on OVAGO for a flight with Swiss air and they sent 3 seats to the airline. I had Confirmation for the 4 seats including seat assignments and Swiss air did not look at the confirmation. They said it means nothing to them . We where unable to fly due to the fact that our party did not have our 4 seats and now they won't refund our money. Its been over a month and half and nobody has called me back yet to explain what happed nor have i received my refund. This company needs to be investigated for fraud and put out of business for scamming people. We are out over 5k on the tickets plus more lost money on hotel stays car rental and weddings costs. (update on below response from ovago) Ovago just flat out lied on here saying that i did not buy a seat for my daughter which i did and i have an email from ovago showing my 4 seats that got assigned. they are a scam and still lying about it. If i could upload the email on here i would. I even paid an additional $350.00 to get my assigned seats. I emailed them my confirmations with the 4 seats over a month ago and they never even responded to me about what happened.
louis li
Sep 26,2023Arthur's professional knowledge and sufficient patience make me feel at ease! The experience of purchasing a flight ticket for the first time was really wonderful! I think I will tell my friends around me to come and take a look at this website! We will definitely find a surprise! Thank you again Arthur for serving me
Horia Turcu
Sep 25,2023They called me back several times and sent a myriad of emails when I was making my reservation but when there was a problem with the reservation, namely, the airline canceled the flight, and I needed to be booked on a different flight, I spent hours and hours on the phone trying to reach someone. They either didn’t pick up the phone or they kept transferring me to various departments where nobody answered. In short, they may offer competitive prices, but as far as customer service goes, they are definitely substandard, and maybe even crossing the line into reckless abandonment of customers: what if my flight had been today and I needed to be re-booked at the airport? What if I hadn’t been on top of things regarding my reservation and didn’t notice that the flight was canceled until the day I got to the airport? Isn’t that the responsibility of the company you booked through?
Bill Lei
Sep 21,2023Ovago showed the flight price from Toronto to Wuhan from Sep. 14 to Oct. 4 was C$3133. The return flight was two stops flight. I placed order. Ovago called me back and said that the return flight was changed from two stops to one stop and only $75 more. However Ovago charged me C$3500 more first and then C$139, totaling $3600 more. They overcharged $440 more. I called Ovago and they couldn't explain why they charged more and refused to refund the amount they overcharged. It was really bad. I will not purchase ticket from them anymore.
Hanna
Sep 20,2023The best service I ever got from a company!!!! Alton was just here for any asking for any question
E К
Sep 20,2023Poor service, failed to book a seats Stay away
Nicholas
Sep 19,2023Nigel was supportive from start to finish of the booking process. It did take nearly an hour for the reservation to be confirmed, which seemed odd. However, the reservation was ultimately approved and my wife was on 5he flight a few hours later.
Saicharan Sarikonda
Sep 18,2023Communicative and Understanding
MS
Oct 16,2023Raavi from Ovago was incredibly helpful on a last minute flight to the other side of the world. I booked on 5 days notice and she found me the best available combination of flights, even as the flights were booking up very quickly.