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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Reviews 861
Hannah
Jan 24,2022This is the worst delivery company I have ever known. My parcel was dispatched on the 22nd December, I have still not received it over a month later and the tracking has never been updated. I contacted the retailer and they have refunded me but this delivery company is just an absolute joke My tracking number is HUT2090GB62613539401
NR
Jan 21,2022I've ordered a package from the vendor on the 6th of January. The package is stuck in Venlo since the 12th of January - no updates, no emails, nothing. No responses to the emails I've sent out. FIC Tracking number: FEE5845GB00192640201 Shippers Ref: FN58471193A
Lbdoudou
Jan 20,2022Dear Sirs, As agreed with the shipper, CURRENT BODY LD, my order has been cancelled, I kindly ask you to return immediately the package to the sender and NOT proeed with delivery in Italy. Shipment ref. SEK0210NL44700238801. Thanks, Regards, L.B.
Gavino
Jan 19,2022Ieri mattina avrei dovuto ricevere un pacco ma ho ricevuto invece una mail dal corriere GLS che segnalava un tentativo consegna fallito a causa dell'impossibilità di individiuare l'indirizzo. Effettivamente, l'indirizzo di destinazione riportato nella mail sembra essere incompleto (assenza del numero civico). Ho provato a richiedere personalmente a GLS un altro tentativo di riconsegna o il ritiro presso la sede, ma ciò non è stato possibile in quanto la spedizione è in porto franco. A questo punto ho provato a contattare il servizio clienti all'indirizzo email FCB-info, ma ad oggi non ho ricevuto alcuna risposta. Non essendoci altri modi per contattare il servizio, non so veramente come poter richiedere un nuovo tentativo di consegna. UPDATE: Alla fine sono andato a ritirarlo personalmente al deposito GLS, così da evitare tutte queste problematiche.
Bigi FP
Jan 19,2022Il mio pacco affidato a GLS non è ancora arrivato nonostante dovesse arrivare 4 giorni fa, il solito problema di indirizzo, loro dicono di non poter sbloccare il pacco quando possono benissimo farlo perché mi è già accaduto. Un pessimo servizio sono ancora in attesa che arrivi il pacco.
Beatrice Bianchi
Jan 18,2022È la terza recensione che scrivo in pochi giorni: non solo anche il secondo pacco è arrivato in ritardo, per un’inesattezza dell’indirizzo che in realtà non c’era, ma è arrivato danneggiato. [Due prodotti in bomboletta per capelli, uno con tappo frantumato e bomboletta ammaccata, l’altra con erogatore spaccato, che non permette di utilizzare e trasportare il prodotto; cartone semi aperto in tre punti. Purtroppo non posso allegare foto] Ho già fatto reclamo al venditore (LookFantastic), lo farò anche a GLS, a cui faccio lo stesso invito: sicuramente non è un periodo facile e le festività sono state impegnative, ma siete sicuri di dare aə vostrə dipendentə tutte le possibilità per lavorare con preparazione e sicurezza? Avete modo di controllare chi lavora con serietà e chi no? E voi? Come vi state impegnando per risolvere il problema degli indirizzi?
Nicole
Jan 18,2022Auch meine Bestellung hängt nun seit zwei Tagen in Venlo fest und bewegt sich nicht. Das Paket ist ja auch „erst“ seit 16 Tagen unterwegs. Hätte ich das gewusst, hätte ich in dem Shop niemals bestellt. LUV5240GB21969274301
Carlotta
Jan 18,2022GLS 14-01-2022: Gentile cliente la spedizione si trova in giacenza presso la sede di zona a causa di assenza del destinatario o dati non corretti-completi. Per organizzare la riconsegna deve contattare il suo mittente/venditore al quale è già stata notificata la giacenza. Trattandosi di spedizione in porto franco solo il mittente/venditore può intervenire autorizzando la riconsegna o il ritiro in fermo deposito. Grazie. Per comodità, riporto di seguito il codice della spedizione: M4 620051608 Mittente: P2P MAILING LTD Destinatario: - Via Caerano 25 - Altivole Ho già inviato due mail alla P2P chiedendo una nuova riconsegna, non hanno mai risposto... Pessimi, non li consiglio. Risolvete il problema! Il pacco deve essere consegnato. Grazie
Lola
Jan 17,2022Bonjour pour vous quelqu’une commande non empilé? Cela veut dire que j’ai perdu mon colis je dois contacter le site ou j’ai acheté ? Mon numéro est HUT1860GB77081740601
John H
Jan 16,2022HUT1030PL74426833101- was meant to have this delivered last week but still waiting. The map says the package is still in Holland but that hasn't been updated in 5 days. An update on the parcels whereabouts would be much appreciated.
Cindy T
Jan 15,2022Hi, I made an order with the vendor on 24th December 2021. Received the tracking number GER6960GB64599560301 and on tracking site it states the parcel has departed Geras Ltd on 6th Janaury. There is no further update since. Please kindly check and advise where is the parcel. Many thanks --------- Update: thank you for your reply. The parcel arrived.
Matthew Mc
Jan 15,2022Tracking HUT1030PL07359580301 it says it is in outbound export location venlo 5928 NL since the 12th, just curious to why this hasn't changed and if there may be an issue?
Blue
Jan 14,2022I've been expecting a parcel from a popular Korean beauty vendor that I ordered using priority shipping since 7/01/2022. It's now 13/01/2022, and since departing "GERAS LTD", there has been total silence from the retailer and P2P concerning its whereabouts. It hasn't even entered the Royal Mail delivery network, and it's been an entire week since dispatch. The FIC tracking number for this parcel is GER6960GB85163931701. I want to know exactly where my package is currently and when I can expect it to be delivered as the lack of clarity and transparency about the location of an international parcel during a pandemic is incredibly anxiety-inducing.
Kariiina
Jan 13,2022Hi I would like to know where is my order HUT1860GB02122448401 It was sent on 28 december and its stuck in Venlo from 6 th january and there is No furfher update since. I worrying if I receive my order finally. So much stress! I emailed you first but nobody bother to answer me.
Donal Mullan
Jan 12,2022Hello, I am waiting on an update on my package delivery - FIC Tracking Number: HUT1860GB18928778301 - Shippers Ref: 234761143 - Tracking Number: 1S0000835873 The package tracking reads that the package has been rescheduled for delivery everyday for the last 4 days. As I cannot find out what is causing this reschedule I am starting to become concerning this package will not arrive. Any updates you could offer would be greatly appreciated!
N.L
Jan 12,2022Same is happening to me!!!!!!!!!!! I ordered on the 29/12 2021 and the email from lookfantastic said it would be delivered by 9-11/1 2022. There is noooo tracking update at all!!!! And noooo information from anyone on where my package is, this is total DISASTER and i did not even choose to have you as a delivery which also is total BS. HELP ME ! This is NOT ok!!!!!!!!!
Roque Samper
Jan 12,2022Pedido a través de Amazon hace 22 días antes de días de Navidad, trata de un envío en dos paquetes para ser completo, uno ha llegado pero el otro paquete no, pone en SITE SCAN Venlo desde el 3 de Enero... PK149L041015659R
Daniele
Jan 11,2022M4613360212 Consegna non avvenuta, nessuna telefonata. Ora nn si sa chi contattare!! Dove è la vostra sede? Che via?
Elena Martinez
Jan 10,2022Realicé un pedido que tenía que haber llegado el 17 de Diciembre como tarde. Lleva detenido en VENLO, 5928, NL desde el 9 de Diciembre. La empresa a la que compre dicen que ellos no son responsables y que hable con la empresa de transportes. El pedido es HUT1860GB55575750501
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, GB
http://p2pmailing.co.uk
Jeff Finn
Jan 24,2022This is my 2nd poor experience with this delivery co in as many months. Pkg was tendered to P2P on Jan 14. Delivery date of 1/21 has passed. Pkg has been sitting in Miami since the 21st with no updates whatsoever. I like the products the seller offers but will probably not buy from them again d/t this delivery companies poor service and lack of communication. WIG1876GB00634356801