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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Reviews 861
Vegge
May 09,2021First the package was stuck in UK because of Brexit. Then it was in the Netherlands, then lost, then in the Netherlands again but nobody knows where, and last I heard, you had not even recieved the package according to you. Even though the tracking worked at first. I have been waiting for my package, which by the way contains irreplaceable items, for four and a halv months. How can your system be this unorganised? I read here that I'm not the only one having this exact issue with the same responses from you, with stuck in the UK due to Brexit, then Netherlands, then lost. It's an affront to all your clients. This is not the way to keep clients and getting new ones.
Manuel Raggi
May 07,2021Buongiorno la mia spedizione risulta un attesa di una comunicazione a Gls per essere recapitata. dettagli della spedizione: M4 611112093 Numero DdT: Z11BFWCS89 Numero di colli: 1 Peso reale: 0,30 kg Peso volume: 2,6 Vorrei cortesemente sapere quando mi sbloccate la spedizione. Grazie Buona giornata Manuel
Gonçalo Fernandes
May 06,2021Bom dia, fiz uma encomenda no dia 8 de abril na eGlobal Central pt que só me deram o tracking number dia 28 de abril. Hoje já estamos a dia 6 de Maio e a encomenda ainda sim encontra em "Departed Geras ltd" gostaria de saber o que se passa. GER0140NL48458184901
Daniele
May 06,2021Il mio ordine EH101561305JE non è mai arrivata ho contattato il venditore che mi ha detto che il pacco è stato perso per 3 volte e dopo mesi di attesa non è mai pervenuto è penso mai lo farà. Delusione totale
Allissa Haley
May 06,2021I realize the confusion is from FedEx on May 2nd according to my local tracking number it says my address was corrected.. But Stephanie here at FedEx told me a different story & that my parcel is being returned to sender or could be lost maybe even stolen but my retailer told me something absolutely different as well that my parcel is being delayed by my courier and was coming to me soon so at this point I'm not understanding why I'm being provided with false information??? Can someone please investigate this for me???? TRACKING NUMBER: BOO0593GB00153105301
Ismael Am
May 06,2021ITD6720GB10684409001.Este envío lleva en venlo desde el 3 de mayo y lo compre el 26 de abril.A día de hoy 6 de mayo no he recibido absolutamente nada.
Ângela Crespo
May 05,2021This company has the worst customer service I have ever seen. I used Parcel Monkey to organize a shipping of a box of personal effects from Boston to Portugal. According to Parcel Monkey, P2P handled the shipping, the package got stuck in the UK due to Brexit, then went to the Netherlands and then was lost. When I contacted P2P by email, I was told they never received the package in their UK warehouse and refused to tell me which shipping company was supposed to deliver it to them. But then I was able to talk to one of their customer service representatives on the phone, who told me a completely different story. They told me the package reached their warehouse but then received an indication to be returned to sender and never went to the Netherlands. The representative didn’t know if the package was still there or had already left the warehouse and said he would raise an investigation, but would only communicate with Parcel Monkey. So what did Parcel Monkey tell me P2P uncovered? Exactly, the package never reached their warehouse. Then why was I told otherwise?? Their system is completely messed up and you will get different answers depending on who you talk to. What a horrible experience. I feel insulted and would never use them if I had a choice.
Juliana Teixeira
May 04,2021Boa tarde, eu fiz uma encomenda na lookfantastic dia 26/04 e disseram que a data de entrega seria de dia 12/05 a 14/05 Oque significa que está tudo dentro do prazo, no seguimento do processamento a lookfantastic tem me enviado sempre emails a atualizar-me do estado da minha encomenda, e até avisaram que já chegou ao país de destino(Portugal) e que já foi liberada pela alfândega hoje, a minha única dúvida é que quando vou rastrear no link da FedEx aparece que a minha encomenda está em VENLO,5928,NL “site scan”,gostaria de saber se está tudo bem com a encomenda e se realmente está em Portugal como a lookfantastic assim me informa. Número de encomenda- 288317652 Número de rastreio na FedEx- HUT1860GB25082319701
R. EZ
May 03,2021Courrier arrivé grossièrement ouvert : il manque la moitié de ma commande !!!
David Jackson
May 03,2021My ordered item has been on its way from the supplier via P2P to Royal Mail for SEVEN days. Surely someone could have walked down to the Post Office with it within an afternoon???? Very poor performance.
Assunta Anzalone
May 03,2021Sto cercando di contattarvi in tutti i modi possibili a causa di un VOSTRO ERRORE con l'indirizzo di destinazione prima che sia troppo tardi ma non ho ricevuto nessuna risposta! Vi ho inviato questa email: Hello. On April 25th I placed an order on the "Orelia London" website, tracking numer arrived to me by FEDEX on Tuesday is ORE2230GB89661257001. On Friday I received the tracking from the Italian shipper (nr. M4 611132354) but unfortunately the destination address is wrong. I have already contacted the Italian courier and they told me that the data sent by you to them was wrong. Now the Italian courier is waiting for authorization from P2P MAILING LTD to change the address with serious URGENCY. The correct address is this one: Assunta Anzalone Via Nazionale 327 NOCERA SUPERIORE (SA) ITALY Instead of the current wrong address: Assunta Anzalone Via Nazionale 327 VILLAFRANCA TIRRENA (ME) ITALY
Nina Benhadji
May 03,2021Bonsoir , J’ai passé une commande sur le site LookFantastic le 18 avril 2021 . Depuis le 23 avril il est bloqué à VENLO 5928, NL . Qu’est-ce qui prends autant de temps tout en sachant que je devais le recevoir le 30 avril 2021 (hier) . J’ai regardé sur internet et il n’y a aucun commentaire positif ni sur l’endroit où il se trouve actuellement , ni sur le transporteur P2P . Pour un colis de L’Angleterre à la France 14 jours pour un colis c’est TRÈS long . Que se passe t’il et je veux mon colis .
CM
May 01,2021My parcel has been stuck in Venlo, NL since 23rd April. It’s been 9 days, while the delivery is usually expected within a maximum of 7 working days!!! When will it eventually be delivered? Thanks. FIC tracking number: FEE5841GB00173494101
Dennis S
Apr 30,2021My parcel is being delayed and has been damaged, which is probably due to total negligence of your staff and management !! I hope that only the packaging is damaged and the goods stayed intact and are not fixed with a tape with leftovers being scattered around the whole box.. Unfortunately your poor rating is causing very serious concerns and trust issues.. Please consider!
Adrian Gargo
Apr 30,2021My package is being stuck in Venlo, NL for 5 days already. Looking other reviews seems a common thing. But it was suppose to be here in less than 5 days (usually I have received packages from the same site in 3/4 days). What is going on in Venlo? My tracking number is PK149L0407027000124565G EDIT: I received my package on May 3rd. So things went quick as soon as it left Venlo
Josh
Apr 29,2021I have no Idea what is going on with this shipper/Venlo, NL! Just like many others my package was traveling well till it got to Venlo. Now since 24 APR there has been no update. Tracking #: HUT1860GB43420799701
Caroline
Apr 29,2021Bonjour, Je n'ai pas de nouvelle de mon colis no. WIL7780GB02834487801. Je viens de faire le suivi sur votre site internet et il me dit qu'il est prêt à être collecté à un point relai et que j'en ai été notifié. Ce n'est pas le cas, je n'ai aucune information d'où se trouve le colis. De plus, je me trouvais bien chez moi le jour de la "tentative de livraison". Merci de me dire où se trouve le colis pour que je puisse le récupérer.
Gitte F.
Apr 29,2021As per promise, I’m updating my reviews, because of due time communication and delivery of parcel. Huge delay between dispatch and P2P delivering my parcel to Royal Mail. So I thought. Created a review here, and got reply quickly from P2P, who also contacted the retailer. That got things moving. Apparently my retailer had not dispatched the parcel to P2P, as per their emails and as the tracking link suggested. Finally P2P received the parcel and my tracking link was updated. Two days later P2P got it to Royal Mail. So P2P got back to me with a reply quickly, helped push my retail, and only spend two days with my parcel at their processing center. Thank you for your help and quick turn around.
Anita Earl
Apr 29,2021Please can you advise me what has happened to my parcels, they were scheduled to be delivered to New Zealand on the 27th April, but when I check the tracking number they are still in Basildon in the UK, showing status export cleared. It has been like that for several days. My tracking numbers are PRO1081GB00014544501 PRO1087GB00014494001 Many thanks Anita My parcels have arrived, all good, what would have been good on your part would be a status showing that the parcel had left the UK in plain English, this would make customers feel less stressed when parcels take a long time to arrive. Thank you
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, GB
http://p2pmailing.co.uk
Marco Ferrari
May 09,2021Hi! My parcel has been in transit for over 70 days. The last available update was on March 11. Is it possible to get some information? What's going on? Will the parcel ever reach its destination? If not, who should I contact for a refund? FIC Tracking Number: ITD6720GB79983590201 Tracking Number: EH101561384JE Destination: ITALY Service: FIC – Tracked Worldwide Shipment History Date/Time Activity Event Code Location 11th Mar 2021 09:29:39 IN TRANSIT - HUB SCAN 202 9th Mar 2021 19:07:51 FEDEX CROSS BORDER PROCESS CENTRE 198 BASILDON, SS15 6TR, GB 27th Feb 2021 09:30:52 DEPARTED ITD Global: West Ham United FC 218