Parclick
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The app to reserve your parking space in your day-to-day life or when you go on vacation.
- More than 3 million users - Present in 8 cities and more than 250 cities in Europe. - Parking meter payment in Barcelona and Madrid
How to book? It couldn't be simpler!
Search - Enter your destination and explore the different parking options Book - Pay online, we will save you a spot until you arrive Park - And forget about your car this holidays!
Reviews 734
Jean François
Jan 12,2023J'avais précédemment manifesté mon mécontentement suite à un prélèvement injustifié de 1.30 euros (ce n'est pas le montant qui m'a irrité mais le principe) et pas de réponse à mon mail (faute de ma part, je n'avais pas envoyé la réclamation à la bonne adresse). La société après la lecture de mon message m'a demandé plus de détails et a corrigé immédiatement l'erreur (dans la demi-heure c'était réglé) Concernant le service offert tout s'est très bien passé que ce soit à l'arrivée ou au départ (lecture sans soucis de la plaque d'immatriculation de mon véhicule) Application facile d'utilisation et très clair Je recommande
Jean-Charles
Jan 10,2023Le service client a répondu correctement à ma demande.
Cliente
Jan 08,2023Ho fatto una prenotazione errata che mi è stata riaccreditata molto velocemente dall'ottimo Customer Service. Rifatta correttamente per la città di Nizza, dove parcheggiare costa piu' che dormire, trovata soluzione super conveniente e comoda, ( in& out) illimitati e prezzo per 4 gg 60€. ( Nice Etoile). ----------------------------------------------------------- I made a wrong reservation which was credited back to me very quickly by the excellent Customer Service. Correctly redone for the city of Nice, where parking costs more than sleeping, found super convenient and comfortable solution, ( in& out) unlimited and price for 4 gg 60€. ( Nice Etoile).
Christian Lecquyer
Jan 05,2023Ces gens font tout pour pas payer quand il y a un problème. Perte de Colis, il se renvoyer la balle avec UPS le transporteur je vous le déconseille
Laura Martinez
Jan 02,2023Bonjour, Au départ tout se passe a peu près bien car nous sommes jeunes avec une bonne vue ....employés non visibles. Au retour les choses se gâtent ma compagne prévient pat téléphone 20 minutes avant notre arrivée comme demandé. Voiture rendue après 2h15 d'attente et 8 coups de téléphone ,personnel difficilement joignable,pas de français, personne ne sait ou se trouve votre voiture et elle arrive dans 10minutes puis 30 puis 40 puis 10puis 1puis 6minutes.......nous apercevons un voiturier ou délinquant ? La tenue pose question. On lui demande si il travail pour le parking...il répond non ...avec l'aide de clients mécontents également il finit par admettre que oui ...il passe 2 coups fils à son patron (après la menace d'aller le chercher à son bureau) notre véhicule arrive enfin .......bref entreprise à fuire. Honteux, pas d'excuses, 0 organisations une catastrophe au retour de vacances surtout lorsqu'il y a des enfants en bas âge ou personnes âgées. Laura et julien.
Uli
Dec 29,2022I booked a parking spot in Madrid through Parclick which unfortunately was not reachable that day due to some road blocks the local police had set up. I was forced to look for another parking and made a claim with Parclick for a refund because the parking lot was unreachable. I got a refund for the parking fee, but not their own adminstration expenses. Apparently somewhere in the xx pages of general conditions they claim they do not pay back their own fee under ANY circumstances. Great customer service..... Just be aware After writing this review, parclick contacted me and refunded me their admin fee.
paulius juodvirsis
Dec 29,2022NO RECOMENDABLE!! Al volver al airopuerto de Barcelona Me pase más de una hora y media esperando en la calle pa que me entreguen el vehículo,estaba llamando cada 20min,pero me pasaba para otro compañero y después a otro y cada ves tenia que repetir mis datos.. una experiencia horrible.. encima uno de ellos que me atendía por el teléfono me habló con un tono como si yo fuera pesado.. mi puntación es un zero
Michael
Dec 28,2022Gave Parclick a 1 only because zero does not seem to be possible. This is a really bad company with very poor customer service. Do not trust that the spot you booked will actually be booked. Do not be surprised if you need to pay twice for the same reservation. Do not be surprised if you cannot reach a Parclick person to speak to, and rest assured that your chats with, or email responses from Parclick will be untimely, or pre-prepared responses that either do nothing to help or are completely unrelated to what you asked. All of this is what happened to me in my first Parclick reservation; in Toledo. My first and definitely my last reservation. Do not do business with Parclick. Essentially a scam service. Addendum: To make matters even worse, as is not surprising with companies like Parclick, they reached out to Trust Pilot ostensibly to get more details about the issues that I had, and then, after sending them my reservation number, asked me to contact them at their email address. This is the whole problem. Reaching Parclick at an email and getting pre-printed responses is unhelpful and insulting to customers who have paid money for parking and have an issue in the lot. Parclick, if it truly is a company, needs a phone number and real people that you can speak with, not bots. Yes, I used a different email address to book the reservation from that which was used to ask my urgent question. But my name is in both emails and I signed my name on the email. I also provided the city and lot where I was having the problem. A helpful response was expected but was not received. Instead, I paid for parking twice. Parclick needs staff available by phone 24 hours a day and needs to contact customers within minutes if they are stuck getting into or out of a lot. I am not pursuing more discussion with Parclick. If they want to return my money, as they should, I will accept. If they want to keep it, perhaps they can actually hire an employee. Addendum 2: Do not be fooled people by the responses you are seeing to my review. To sum up: 1. My review has very little to do with the double payment I made. Would I want the money back. Of course. The point of the review is to let others know never ever ever to use Parclick. Not all reviews are about compensation; my intent is to help others. And, as an aside, Parclick has received enough info through Trust Pilot (in its attempt to have a valid review removed) to repay me (if Parclick really wanted to) 2. The hours of customer service are irrelevant and unhelpful. Parking occurs 7 days a week, 24 hours a day. A REAL person, not a bot, needs to be available at all times to assist stranded or gouged customers. Hopefully, more than one person. 3. My review and impressions have not changed. Do not use this company. Pay for parking directly with the lot if you can.
Corinne Bouchet
Dec 23,2022Rapidité et simplicité
Antonio
Dec 22,2022Todo sencillo, ágil. Incluso comunicaciones posteriores para solicitar factura. Recomendable
Andres
Dec 20,2022Muy buen servicio, genial!
Loli
Dec 20,2022Presenté mi solicitud de devolución de un cargo extra debido a que la app no funcionaba correctamente para efectuar una modificación en la reserva dentro de los plazos autorizados y en el segundo intento conseguí que efectuaran las verificaciones oportunas y autorizaron el abono haciéndolo efectivo al instante.
Torben Sørensen
Dec 13,2022Quick and personal response. Good job.
Estela Jimenez gomez
Dec 10,2022Yo alquile 2 plazas de parking, que anule unos días antes de que fuera el dia porque caía muy lejos " la Fira Manga" ( que no te devuelven el dinero hasta 8 o 10 días laborables...) Pero resulta que pague 12.95€ cada 1 y me han devuelto 10'50€ y 10'50€. Y decían que la anulación era totalmente gratuita 🤣🤣🤣. Estoy esperando la última anulación porque en vez d ir con 2 coches fuimos con uno... Otro tanto que se llevarán... Por cierto, en este último parking vimos una rata que parecía un gato!😖 Por lo demás bien. Un lujo ir a un sitio sabiendo k tienes plaza asegurada
Ylenia Ma
Dec 09,2022Parking céntrico y bien situado
Joan Garrobé
Dec 09,2022Hubo un problema informático y contacté con ellos. La solución fue muy rápida. Actuaron con gran eficiencia y rápidez.
Alessandra Varetto
Dec 08,2022Prenotato parcheggio a Milano parcheggio Matteotti fatto la coda come tutti gli altri finche non si è liberato un posto. 5,34€ pagati in piu di prenotazione e nn so che altri extra buttati oltre al tempo x fare una prenotazione che alla fine NON ESISTE. È davvero una truffa. Chiaritevi con i parcheggi che aderiscono o smettete di prendere per il cxxo la gente.
Valérie M.
Dec 08,2022Réponse extrêmement rapide et précise. Merci
Raphaël Cournol
Dec 07,2022Il y a eu une erreur de réservation sur le site de Parclick, le parking réservé n'étant pas le bon indépendamment de ma volonté. Je me suis donc retrouvé à payer deux fois, pour le deux parkings! Mais le SAV de Parclick a été très arrangeant et très bon dans le suivi de ma demande. Je recommande ce site de réservation
Rosa Ruiz Combalia
Jan 12,2023contratarlo es facilísimo, el personal de los parkings tienen pleno conocimiento del sistema. Una fantástica manera de aparcar en las grandes ciudades a unos precios inmejorables!