PENNYMAC

3.5 (901 Reviews)

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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.

Reviews 901

3.5

Out of 5.0

Brandon Walther

Oct 27,2020

Pennymac was fairly fast and easy to get my refinance and they gave me a competitive rate, I also got weekly phone updates on my loan status.

Rob Razo

Oct 27,2020

Donald Lucas never had accurate information for me ... think he only got me because he knew I could save a little and I wouldn't back out knowing im gonna save money anyways

Yvonne Nicolas

Oct 26,2020

The load officer kept an open line of communication with us. He explained the process many times, without complaint or pause, when we had trouble understanding. It was an overall painless and delightful experience.

nicole smith

Oct 26,2020

Pennymac is a great mortgage company to work with.

Joshua Waggoner

Oct 26,2020

Quick and stress free process, with polite and professional agents.

Lyle Huber

Oct 26,2020

The refinancing process with PennyMac went very well. Everyone was friendly, accommodating, knowledgeable, and communicative.

Elaine Serrano

Oct 26,2020

Overall pleased with everything. Only concern was when signing my documents, information was incorrect and had to keep postponing my closed date.

Richard Ha

Oct 26,2020

Great customer service. Expected terms and rates!

Christopher Ancell

Oct 26,2020

The PennyMac team was fast and thorough. If any questions popped up, the team answered me far quicker than expected. Thank you for your time and help.

Chuck Hart

Oct 26,2020

Great experience

Jim Green

Oct 25,2020

The whole process was easy but some lack of info for Indiana title work was not clear when communicated by PennyMac.

Amy Kelsey

Oct 25,2020

Easy experience. They communicated with me often, just to keep me updated. It was easy to call and get assistance and questions answered.

Alejandra Ortiz

Oct 25,2020

Customer service lacked accountability until Brandon Schneider took hold of our loan and did a wonderful job. He checked in frequently and didn't leave us stranded as we felt for a couple months. Thank you Brandon

Elizabeth F.

Oct 25,2020

The PennyMac team worked effortlessly with me. They communicated with me very well. They kept me informed of where my loan was at during the process. When I emailed, I would get a response or a call within 24 hrs. The uploading of the documents was easy as well.

Hadi Vahidi

Oct 25,2020

I think we got ACEPTABLE SERVICE AT THIS CRAZY TIME OF COVID 19

MARCO LEVY

Oct 25,2020

Easy refinance!

Scarlett Lambert

Oct 25,2020

Fast refi closing.... great service!

james nichols

Oct 25,2020

Great and courteous professionals walk you through the complete process, answering questions, and very fast. I have used them 3 times and they will get all my business. They know and respect Veterans.