PENNYMAC

3.5 (901 Reviews)

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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.

Reviews 901

3.5

Out of 5.0

Emilio Martinez

May 21,2020

Julian was a huge help.

Leslie Smith

May 21,2020

Very straight forward process. Time from start to closing was less than 3 weeks. Staff was very responsive.

Justin Daniels

May 21,2020

Since they had taken over as my loan provider, things have been pretty streamlined. The few times that I've had to call, I've had to wait on hold, but this is easily explained by a higher influx of calls. I have no complaints about working with PennyMac.

Jeff

May 21,2020

Overall a great experience. The team worked together quickly to get it done without any errors. A couple of minor confusions due to the weirdness of Texas state laws but everything worked out.

One Source

May 21,2020

PennyMac offered to do a cash out refinance for my existing VA loan. They estimated that I could take out around $20,000 at no significant increase in monthly mortgage payments. After 6 weeks of exhasting procedures for paperwork, documentation and the usual stuff one goes through like pest inspections and property appraisal we they said we were approved and set a time for the nortary to come to our house to sign the final documents WHEN ALL OF A SUDDEN? STOP You can't get a cash out refinance loan on a VA loan in TEXAS it's illegal. Yep We spent money and time on inspections and having our credit score go down for nothing. Won't credit me back the money we are out for the inspections. Won't take or return my calls. And I'm a current PennyMac customer LOL ridiculous company. Needless to say we are getting a refinance for a better rate through Rocket and they are like night and day.

Andrew

May 21,2020

Carlton, along with Tate (my original loan officer), were above and beyond dedicated, knowledgeable, invested and professional. I could not have expected anything more from these two and the rest of the PennyMac team. They both deserve to be recognized for the phenomenal service they provide to individuals like me on a daily basis. They helped me turn the page on a new financial chapter of my life with the savings from this refinance and I am so grateful and feel so lucky to have had their help!

Patricia Temple

May 20,2020

Everyone with PennyMac was wonderful, I was very informed and kept up to date . Highly recommend PennyMac

Jim Vejar

May 20,2020

You need to have better communications between departments. This could be a result of Covid 19 procedures. When I have to talk to 4 different people to set up my payment schedule only to be told the new loan data is not available and to wait a week. One week went bye and I tried again to no avail. I still do not have a payment schedule.

John Wells

May 20,2020

We had wanted to change our mortgage to conventional for some time and decided to do it now. Many thanks to the professionals at Penny Mac. They made the process easy and we got the results we were aiming for.