PENNYMAC
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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.
Reviews 901
John Knous
May 14,2020We were treated very well.
melissa miller
May 14,2020We refinanced with PennyMac as they told us we would be closing within six weeks from the start of the process and we were able to buy the rate down to a percentage we were wanting. Overall, this was an awful experience. After the initial refi paperwork was completed, our mortgage rep didn't call us for almost three weeks to give updates. We were shifted around to different customer reps one of whom acted like she knew about our loan only to find out after 20 minutes of Abbot & Costello that she had no idea who we were and gave us bad information. Our closing date was moved THREE times without any notice, causing our final closing to be a month later than we were originally told. The entire process took around 70 days to close, much longer than what we were originally told it would take. Our rep didn't even call us to let us know the last closing date was being pushed back despite it being our actual closing day. We don't think our rep pushed our loan through at all as we couldn't get her on the line for updates and we were left wondering what was going on for about a month. She didn't respond to emails either. Absolutely ridiculous. The last straw was that she told us when the funds would hit and then they hit several days later - couldn't even get that right. Not happy and would not recommend using this company if you can help it. We ended up being too far along in the process to go with another lender before the rates went back up. We were definitely strung along and given bad information up front. Yes, we understand people were working from home, but there were so many inconsistencies and a complete lack of communication from PennyMac that it became the worst mortgage experience we've ever had. We've owned a few homes and have refinanced before also, so we do have multiple instances to compare this service to.
Mary Silva
May 13,2020Quick, competent, professional handling of our re-fi.
John Lynch
May 13,2020Outstanding.
Laurie Fitzpatrick
May 12,20205 Stars.Penny Mac helped us secure a much lower interest rate than our previous mortgage and this was by far the smoothest refinance I have ever done. Working with Jesse Ramon was a pleasure. His level of communication and assistance far exceeded my expectations. I did have a few issues with the portal. Jesse would request certain documents and when I uploaded them to the portal it was difficult to confirm they were received. Not a huge problem and I would do it again without hesitation.
Joel B Ortiz Galvez
May 12,2020Very smooth and pleasant experience from start to end. The process was stress free, considerably fast and safe even though we are going through this pandemic. Very minimal exposure, only personal contact at closing.
Darline Alvarado
May 12,2020GREAT COMMUNICATION, GREAT PEOPLE, GREAT RESULT'S
Tc Wetherill
May 12,2020This was an easy process. Thank you all
James Carey
May 11,2020They delivered in a timely, professional with respect and empathy, explaining thins in a clear and concise manner, The delivered as promised.
MAGESH KUMAR
May 11,2020Very good experience throughout the loan process
Halima Mc Kinney
May 11,2020The Penny Mac team were great, Dennis Mueller was awesome communicator and his respond was very fast and accurate, Thank you Dennis and team for great job!
J Crown
May 10,2020Lauren Aslin was great to work with!
Cole
May 10,2020Seamless refinance
Bobbye
May 10,2020Excellent service
denise whitney
May 10,2020Mary was very professional, courteous and patient with me explaining the whole process. She was prompt and efficient. Excellent job. Thank you Mary!
William H Couch
May 10,2020Everybody was courteous and on time. Sorry this review was sent late.
Shersten Buchholzer
May 10,2020Friendly and professional in every way! We received personable service and were able to get through the whole refinance process pretty easily. We have loved working with each employee, they represent this company well. Thank you PennyMac!
Fred Bowermaster
May 09,2020WHEN YOU NEED A MORTGAGEE AND DON'T HAVE TIMETO SHOP, YOU CAN GO TO PENNYMAC AND GET WHAT YOU NEED AT LOWEST RATE AVAILABLE AND DONE IN A SHORT TIME FRAME. I HAVE TWICE NOW. FRED B.
Don Don
May 09,2020Great experience. Smooth and fast process from beginning to the end. I HIGHLY RECOMMEND!!
3043 Townsgate Rd, Suite 200, 91361, Westlake Village, US
https://www.pennymac.com
Tom
May 14,2020Process was quick and easy. Document portal worked easily and well. Mortgage agent was prompt and effective.