PENNYMAC

3.5 (901 Reviews)

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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.

Reviews 901

3.5

Out of 5.0

Connie Marsh

Apr 27,2020

Thanks! Thanks again!

Aaron Dean McMaster

Apr 27,2020

No hassle. Almost everything was handled online or over the phone. Quick turn-around time. My wife and I were very pleased with the process.

Ryan Kuperus

Apr 26,2020

Great! I would highly recommend

Bethany V.

Apr 26,2020

Easy to work with and great at communicating, they make the home loan process simple and efficient.

gaye buffaloe

Apr 26,2020

Even with all of the mortgage companies vying for business I knew (when I decided to refi) that I wanted to keep my business with PennyMac because of the impeccable service I'd been receiving with my first mortgage. And, PennyMac didn't disappoint with the refi process. It speaks volumes when you praise an entity that takes your money......😊 Clay, Jaime, and all of my refi team who worked diligently & efficaciously (especially during these turbulent times) I applaud your efforts. Be well & stay safe.Thank you

Penny Landon

Apr 26,2020

Horrible customer service

Matt

Apr 26,2020

Wish I had trusted the bad reviews.... spot on. When you talk to a loan officer from pennymac they have this whole bit about being on a recorded line and stating your full name and social every time before you can begin...this is an act to make you feel like you are committing to something. You are not. They asked what rate they had to offer to keep our business during the refinance. One of the options we offered was 3% with a 2500 credit... they called back and stated "Now remember we're on a recorded line Matt, if we offer you 2500 credit with 3% will you commit to refinancing with us?" I said yes and submitted the loan app, 2 days PennyMac hadn't called back. I was able to get ahold of my loan officer, Laurie Baker, and she informed me her she wasn't able to offer the deal that I had commited to in order to stop shopping. It was foolish of me to trust the amiable sales person who works for a big bank. Our agreement went out the window. Don't use Pennymac. Will never get my business again and I will continue to warn all my friends and family.

Chris Henry

Apr 26,2020

Very pleasant loan officer. Very transparent process.

Drew Carson

Apr 26,2020

Start to finish, the refinancing process was quick and painless!

Corey

Apr 25,2020

Great company, very easy to deal with and fast!

Triple A Threat

Apr 25,2020

Great experience. Easy and fast. Great communication.

Winifred Logan

Apr 25,2020

The PennyMac staff were great! Everyone was very patient, professional, personable, efficient, informative and responsive at every stage of the process. They made the whole experience stress-free.

Juan Vasquez

Apr 25,2020

Loan team was professional, proactive, and easy to connect with. I assume the covid crisis presented some challenges, but i never felt them and the process was seamless

Steven Joyce

Apr 25,2020

Everything was great

Jacqua Pendergrass

Apr 25,2020

Great experience

Michael Kwon

Apr 25,2020

No failure! PennyMac has exceeded my expectations repeatedly. I will do business with this amazing team again!

Leo Piazza

Apr 25,2020

A great team even through these tough times of COVID19. Everything was done online.

Scott Trant

Apr 25,2020

This is a refi of my existing mortgage already in the hands of PennyMac. They have been great... So naturally, I came to them first and they were able to get me the lower interest I sought! And they got it done during the lockdown while we sat home for the month.