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Plum Guide

Hosted by David Simmons

4.0 (888 Reviews)

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PLUM GUIDE - Curating the world's best rental homes.

Plum Guide is curating a collection of the world’s most remarkable homes – the top 3% in fact – across 3 different price points.

Our expert-led approach to building our collection means that every single home you’ll find on Plum Guide has gone through a meticulous, multi-stage vetting process to ensure quality our guests can trust.

Plum Guide is not just a booking platform. It's a benchmark for quality. And in the unruly world of vacation rentals, it's the only mark of quality you'll need.

Our in-house MatchMaking experts carefully craft extraordinary stays based on your direct needs to give you a truly unforgettable experience.

Our international team of travel experts are always on hand to assist you with your booking. Get in touch today.

UK: +44 020 4579 9309 USA: +1 347 580 5432 AUS: +61 3 9917 5269 SP: +34 518 89 93 94

For an effortless booking process, book through our website: www.plumguide.com

Reviews 888

4.0

Out of 5.0

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Cynthia Nodell
Oct 02,2023

In May of 2023, we booked an apartment from Plum Guide for September 14, 2023 through October 12, 2023 in Rome. We contacted them on September 7, 2023 because we were not getting a response from the host, and we wanted to see if we could start our stay one day early. I have what's app messages beginning on September 7, daily through September 12, when we were waiting to get on a flight from SFO to Rome. As it turned out, the company could not reach the host AT ALL. And each time we contacted Plum Guide via phone or what's app, a different person was on shift AND none of them had any authority to help us. The advertised 24/7 service is a myth. The problem was that none of the apartments left in their inventory were of similar size, accouterments or price to the one we had rented in May. BUT we were assured by the Plum Guide agent that "our customer care team is great and whatever discounts or options or compensation they're able to provide, they will, they're just the only ones that have the ability to", in other words, they were not available at the present time, in fact they were not coming on duty until midnight. But with this promise we boarded our flight to Rome. Once we arrived, things just went from bad to worse. We spoke to multiple different people, again no one with authority to do anything. At one point we were actually told we had to wait for someone to come online in Hong Kong! So we booked hotels for two nights. Rome was very busy and not much was available. On Thursday, we were so frustrated and angry, our vacation plans ruined by the total incompetence of this company, that we asked to cancel the reservation for a full refund. We had planned this trip for months. Plum Guide did give us a refund however we had to cut our vacation short by 2 weeks, cancel all of our pre booked reservations, leave Rome for other areas of Italy, in other words we tried to salvage our vacation. Plum Guide does not supply the service they profess. It is still hard for us to understand how they had no idea that one of their hosts had essentially ghosted them. Please feel free to contact us. I have saved all of the correspondence from the fiasco.

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Felipe Argalji
Oct 02,2023

I had zero trouble with my booking. Plum Guide listed a great property that was 100% aligned with the pictures

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Alejandro Zapata
Oct 01,2023

The friendly and quick response

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Vicente
Oct 01,2023

El silencio que se experimenta en este lugar es maravilloso El cuidado en la selección de los muebles La atención de Nicoletta es la mejor experiencia del lugar, se siente uno acompañado y cuidado

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customer
Sep 30,2023

Fantastic website. The best around for booking travel Accom. Honest pictures and information

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Robert Schwartz
Sep 30,2023

Poor communication with host and there have been last minutes added cash charges.

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Mandela ChoiKim
Sep 29,2023

Accurate descriptions and helpful guides. Beautiful homes.

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John Kerr
Sep 29,2023

Plum did exactly what they said they would. The apartments were well suited to our needs, access was easy, and we could focus on enjoying our stay in London. Happy to recommend Plum. No hesitation in using them again.

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Chris
Sep 28,2023

Excellent host support and client liaison

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Yvonne Cartwright
Sep 28,2023

Fabulous place to stay, very central to what we wanted, lovely hosts

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Kevin Hannon
Sep 28,2023

You get what you see! Honest photos, quick and easy checkin/checkout - clean, great location. Highly recommend.

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Trish Smith
Sep 28,2023

Plum Guide provided a reliable and accurate description of our rental. They have really nice options for rentals and made the experience effortless.

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No name
Sep 28,2023

Very helpful company to deal with. Properties are of a high standard

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RM
Sep 27,2023

Fantastic service and selection of premium flats and stays. Easy booking and checkin process.

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customer
Sep 27,2023

Quality accommodation The truths in the accommodation listings are correct. Easy to book with and the communication from the time of booking is excellent. Would recommend them - they choose quality apartments to be on their website Trustworthy ⭐️⭐️⭐️⭐️⭐️

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mort
Sep 27,2023

Location...so close to the railway station, which for me was perfect as I travelled quite a bit The bed was amazing, super firm mattress...slept like a baby. Well stocked kitchen with just about everything I needed. A beautiful apartment set in a secluded gated area, very relaxing place.

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Susan Bancroft
Sep 27,2023

This is my 6th time I believe reserving with PLUM in London and Paris and I have never been disappointed! All questions answered quickly, payment is a breeze and the comfort in knowing that they have actually seen the flat makes arrival and travel abroad quite effortless. Highly recommend using The Plum Guide !

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Roger Blaugh
Sep 26,2023

What a wonderful experience! Your agent, Georgia, was truly helpful time and again.

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John
Sep 26,2023

The property was a great base for our holiday, the Plum Guide was efficient and did everything that it said it would and our host Katia was exceptionally friendly and helpful.

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Suzi O'Connor
Sep 25,2023

Check in was easy, Tetiana was quick to respond to our queries. The apartment was roomy & well appointed for a two week stay although it lacked a dishwasher. It was also an easy walk to the metro & grocery store. Being on a busy road it was very noisy with sirens & horns blaring constantly so we kept the windows shut most of the time to reduce the noise. The only blanket was a heavy winter quilt which was inappropriate for the time of year.

+44 020 4579 9309 [email protected]

, , London, GB

http://plumguide.com

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