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PLUM GUIDE - Curating the world's best rental homes.
Plum Guide is curating a collection of the world’s most remarkable homes – the top 3% in fact – across 3 different price points.
Our expert-led approach to building our collection means that every single home you’ll find on Plum Guide has gone through a meticulous, multi-stage vetting process to ensure quality our guests can trust.
Plum Guide is not just a booking platform. It's a benchmark for quality. And in the unruly world of vacation rentals, it's the only mark of quality you'll need.
Our in-house MatchMaking experts carefully craft extraordinary stays based on your direct needs to give you a truly unforgettable experience.
Our international team of travel experts are always on hand to assist you with your booking. Get in touch today.
UK: +44 020 4579 9309 USA: +1 347 580 5432 AUS: +61 3 9917 5269 SP: +34 518 89 93 94
For an effortless booking process, book through our website: www.plumguide.com
Reviews 888
Arne
Sep 01,2023No one signed me up after several emails. After several attempts my property (a 12 mio US$ loft in Tribeca) was considered good enough for plum guide. My friends have a great experience with plum guide i have the worst. Horrible or better non existent onboarding. Update: After I left my review PlumGuide came back to me and they were very nice. Said that after 2 weeks and again several emails my property is still not live. Not sure what their issue is.
Marisa Mitnick
Sep 01,2023Wonderful apartment in Venice! Convenient location on a quiet square. Elevator opened directly into the apartment. Thermostats in each room allowed for everyone to be comfortable. The staff was incredibly responsive and helpful. I would not hesitate to recommend this property!
J Russell
Aug 30,2023I am a host and have used them for over 2 years and have always been very happy with their service and the guests that have come from this platform, so would def recommend.
galia arieli
Aug 30,2023EVERY REQUEST OF CHANGE WAS IMMEDIATELY RESPONDED TO SO I FELT SECURE. I WAS ALSO ASKED WHETHER I NEEDE HELP WITHOUT ASKING. MOREOVER THE PRESENTATION OF THE HOUSES WAS ALWAYS ACCURATE, VERY FINE PLACES. I WAS QUIET THAT WE WERE IN GOOD HANDS.
Lynn
Aug 30,2023Answered my questions promptly & clearly. Very helpful & professional.
BunnyR
Aug 29,2023Consistently prompt, polite and professional customer service, both in terms of finding suitable properties at the start, through to payment and practical enquiries in the run up to arrival. We are still to complete our stay, but to date I have been very impressed by every member of the team I’ve had contact with.
Linda Power
Aug 29,2023I recently received an email advising that the original apartment I had booked in Paris was being taken off Plum Guide's books due to it not being up to their standard and receiving negative feedback. I was offered two other alternatives and as a result of the price being significantly more at such late notice that a discount would be applied for the inconvenience. An alternative was confirmed immediately with minimal additional payment required...problem solved in a very timely manner. It is great to know that Plum Guide take reviews so seriously and that every effort is being made to ensure the client is happy and has accommodation booked of a high standard as promised.
Michael B
Aug 28,2023The company charges a premium but does not provide a premium service. I booked an apartment with Plum guide and later asked to extend for a couple of additional days. They took about a week to respond and, although their website showed the apartment available when I initially contacted them, it was booked during the delay. Therefore, I had to find somewhere else to stay. They apologized but did not explain why they took so long. Airbnb and VRBO typically responds within a day or two. Also, the apartment was fine but no better than a typical Airbnb or VRBO. It was more run down than the pictures. The bathrooms need help with no place to put soap or shampoo in the shower - except on the floor. If they 'vet' the apartments, they should have seen the flaws. I also had issues with the 'stove' operations. The instructions were not clear and I could not turn it on. Although the owners sent someone to check the same day, they did not tell me until a day had passed. With additional follow up, they sent someone to show me in person and he also struggled to turn it on. Eventually, he was able to figure out how to operate it. The price was higher than a typical apartment rental and I paid it because I hoped it would be nicer and have better service. I will not use them again.
Hayes Mark
Aug 28,2023Great response times, fantastic selection of homes!
Deborah
Aug 28,2023We were nervous about using Plum Guide for the first time, but our apartment in Rome was wonderful! Our charming host Roberto, was very helpful, accommodating and quick to respond to messages. He let us drop our bags off early after a long flight, gave us great tips and checked in to see that all was well. The apartment is beautiful, modern and spacious, in a great location and with very much appreciated air conditioning (in August). We loved our stay!
Maria Orchard
Aug 25,2023Booking experience so far has been excellent. I can't comment on quality of accommodation or accuracy of details on website until the holiday is taken later in the year. Website is clear, accurate and easy to navigate.
Natalie A
Aug 25,2023STAY AWAY from this company. They are not trust worthy, They do not vet out the apartments. Customer service is unreliable. We only heard from the manager after leaving the review below. They did nothing to compensate our stay which did not match the description in the photos. We had a horrible first time experience with this company. We booked an apartment in Paris and decided to use Plum Guide instead of Airbnb as they promised homes that were vetted out and 24/7 service. Traveling with small children we wanted the reassurance that we would have a great apartment and if there were issues they would be taken care of. Upon arrival it was clear that this was a smoker’s home. The house smelled so badly of cigarette smoke that I could feel it in my throat and eyes. When I called Plum Guide the first person I spoke with told me I should contact the host (what?!?) and see “what they say about the smell.” For a company that promises service I was shocked, but wanted to get out of the apartment as soon as possible, I was willing to do anything. The host confirmed that she was a smoker, but only smokes on the balcony. She offered nothing else. I called Plum Guide again, and their next solution was that I should go out and “buy cleaning products.” I told the woman that we wanted to be relocated and her response was “It doesn’t work that way.” Clearly, this person was not helpful so I tried someone else at Plum Guide. Sandy was much more helpful, promised to have her manager Johnny call me and sent me an e-mail apologizing for the experience. However, I never heard from the manager. A day later we have not had any help from Plum Guide. We wound up leaving the apartment shortly after the round of phone calls with plum guide and finding an Airbnb near by. We will never ever use this service again. It should be noted that my major complaint was the smoke smell, but the entire apartment was not suitable for a $600+/night stay. There was old food in the fridge and freezer. The elevator was old and confusing and not safe for children (this should have been indicated in the listing). My daughter got stuck in it for a moment because a key is needed to open up the apartment. There were other people’s clothes in every closet in every bedroom. The photos of the apartment were not indicative of the actual space - it was worn down and old. I never would have rented this home had I known of the true condition. Clearly, plum guide does not vet out these homes. A *smoker’s* house should never, ever be listed.
Martha Zoller
Aug 23,2023We are beginning a search of a long-term rental that we want to use on an annual basis, and the folks at Plum were fantastic!
Lamia Almalhan
Aug 23,2023I didn’t experience the stay with Plum Guide but the customer service is amazing especially the Matchmaker Lauren she is the best.
Yuval Michaely
Aug 22,2023I had a problem with the reservation payment and got a bit scared that I lose the reservation. Plum representatives called me 5 times until everything was sorted out. They proved to be a reliable partner with a great customer service and care.
Julie
Aug 21,2023Exceptional house in a perfect setting not the usual rental felt like home with a lot of personality Plum Guide team has a 5 star customer service : friendly efficient and swift The whole renting process was smooth and the rented property was beyond expectations
Alex
Aug 21,2023I’ve been watching Plum Guide for a while and waiting for the right holiday opportunity to come by. Their list of holiday properties is fantastic, so I wanted to test the platform and see one of their marketed properties in person. Boy did they deliver! The property they listed was cheaper than on other platforms, photos and description was much better. Most importantly I had a fast and seamless booking and follow up service experience. Didn’t have a single issue with my booking or checking in. Plum Guide, you are on top of my list and I cannot wait to discover more beautiful places once I go on holiday again!
Khalid Al Jalahma
Aug 21,2023Plum guide really made this expirience effortless. Really working until they found the right fit fir me and my family. They were responsive theoughout my expirience ansereing all the questions i needed ansering before during and after my stay.
Sarah Roberts
Aug 21,2023I'm a host on Plum Guide and recently had to contact them with regards to a guest issue. It was very refreshing to find how easy it was to communicate with Plum Guide (via Whatsapp), and my issue was resolved immediately. I'm new to hosting with Plum Guide, however have so far received wonderful and very respectful guests and have been impressed by the speed of response and level of support Plum Guide give to their hosts. Looking forward to developing the relationship.
Alex
Sep 01,2023Great interaction with Ollie. Very quick, efficient and professional. Would definitely recommend