PLUM GUIDE - Curating the world's best rental homes.
Plum Guide is curating a collection of the world’s most remarkable homes – the top 3% in fact – across 3 different price points.
Our expert-led approach to building our collection means that every single home you’ll find on Plum Guide has gone through a meticulous, multi-stage vetting process to ensure quality our guests can trust.
Plum Guide is not just a booking platform. It's a benchmark for quality. And in the unruly world of vacation rentals, it's the only mark of quality you'll need.
Our in-house MatchMaking experts carefully craft extraordinary stays based on your direct needs to give you a truly unforgettable experience.
Our international team of travel experts are always on hand to assist you with your booking. Get in touch today.
UK: +44 020 4579 9309 USA: +1 347 580 5432 AUS: +61 3 9917 5269 SP: +34 518 89 93 94
For an effortless booking process, book through our website: www.plumguide.com
Easy, professional, property exactly as described, great host.
Fast and reliable
From the first, Plum Guide was fabulous. The booking process was easy and very clear and the website was great. Their customer service was epic. Real people! No robots! Responses to questions and concerns were fast and personalized, and they always followed up. In fact, both Plum Guide, and the local manager of the property reached out to US to make sure everything was going well. The apartment was all they said it would be. Pics were accurate, no hyperbole in the descriptions and their local host was terrific. We are already searching their listings for a spot for December. I will use them again and again, and I have already recommended them twice to friends.
The apartment was stunning and location was superb couldn't have been more central. Hosts were flexible with check in / out times which was important to us. Apartment was spotless. All amenities including washing machine and dryer was excellent. Beds very comfortable. Outside space was lovely and well used. Although in central Barcelona security was excellent with a concierge present for most of the day and two doors before entry to apartment. A brilliant stay and would definitely stay again.
Great communication and customer support
Top quality customer service and overall experience - great company.
Rhys's work in luxury properties demonstrates a strong commitment to professionalism and attention to detail. His ability to curate and showcase high-end properties is commendable. Rhys has consistently shown a deep understanding of the luxury real estate market and a keen eye for aesthetics. One of Rhys's notable strengths is his exceptional custom service. He goes above and beyond to cater to the unique needs and expectations of his clients. His excellent communication skills ensure that clients are well-informed and confident in their decisions. His dedication, professionalism, and commitment to delivering outstanding service make him a valuable asset in the luxury real estate industry. With continued growth and adaptation to evolving market dynamics, Rhys is well-positioned for continued success in this niche market. The best contact ever . Thank you Diana
In an age when we unfortunately encounter customer service levels which so often leave us exasperated and worse, it’s really refreshing and uplifting to receive first class customer service. We readily vent over poor service levels, but it’s important that we give a shout-out to those individuals/companies that go that extra mile, are highly proactive, deal sensitively and effectively with issues, and ultimately leave the customer delighted; this is precisely my recent experience with Plum Guide. Nafeesa, Charlotte, Ione, Lauren (apologies if I missed anyone out) have been simply superb individually, but equally as a team. I would not hesitate in the slightest in booking through Plum Guide again. Thanks to you all for putting up with all the contortions we needed to go through in order to get our booking sorted.
Super amazing spectacular!
The house was beautiful, very well located and truly confortable. The staff ( Katya ) was very helpful and very welcoming. Will search for accommodation with Plum Guide 100% again.
It was an absolute pleasure booking our holiday in St Andrews Scotland through Plum Guide. From start to finish the service was friendly and efficient. The property itself was magnificent and exactly as their website described and the pictures showed. The cottage was spotless and the appliances were of top quality not to mention all of the little extras that added a very personal touch to our stay. All of this made for a superb break. We will look no further than this astounding company when booking to visit again.
Great accommodation and excellent communication with the company. Would certainly use them again.
Excellent and attentive service before and during stay. Property was very clean, well-maintained and well-equipped. Reception staff were excellent - super friendly and helpful. Great location, too.
Quick efficient response, great properties in special places. Would thoroughly recommend Plum guide
Just got off the phone with our Plum Guide contact. After hours on the internet searching for an apartment in Umbria and running into dead ends, worrying about whether the apartments would match the pictures, and trying to figure out availability, it was such a pleasure to deal with someone who kept asking what our perfect stay would look like. We're waiting for her list curated to our needs and dates...fingers crossed.
Plum Guide staff are fantastically helpful throughout the booking process and beyond (though most if not all of the booking part of the process can be done simply through the website). They connect you to your host for the house/apartment which allows for most questions to be answered specifically about the rental, but also are there in the background if needed.
Super fast response and gave me the exact information I was looking for.
Plum Guide were super helpful in finding the right cottage for our last minute bank holiday break. Most properties I fancied were already booked, so I thought I'd tap in to their advice. I described the sort of experience I wanted on chat and they offered a number good options - we booked what turned out to be the perfect place for us - Run with the River in Devon. The service was for Plum was smooth, easy and we had all the info we needed in plenty of time. The cottage was beautiful and our hosts were lovely. The whole Plum experience was certainly something I'd return to next time we are booking a break.
Amazing customer service and support - super impressed and would recommend!
Rosann Pearson
Sep 16,2023Quick response from Christophe/host. Friendly & responsive even though we made our reservation 8.5 on this in advance.