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Welcome to PM247, Professional and Friendly Emergency Heating, Plumbing and Drainage Engineers who are qualified and Experienced. All our Engineers are security checked, fully insured and we guarantee everything they do for 1 year. Tell us your problem and we will tell you how we can fix it and exactly what you can expect to pay, and do our best to get to you within the hour.
Our phones are manned around the clock and our friendly and courteous staff understand the importance of being clear and concise so you can rely on us whenever you have an emergency or any other DIY/Property Maintenance requirement.
Reviews 758
Dominic Taylor
Sep 18,2024-10 out of 10! Do not use this company! I have been running a design and build company for 20 years and as I was unable to make it to the property I asked PM247 to take a look at the boiler as there was a very small leak on a water valve under the system. I paid the first payment of £140 (call out charge) and then had a call from them demanding I pay £900 more as the flew had a small gap between the brickwork, I then said I would find alternative quotes for the work and asked them to leave the property as they found it. They did not do this and removed the power and cut the gas off to the boiler. When visiting the property with a local plumber he quoted me £140 in parts and £75 in labor pushed the rubber flange back to the wall and used a small amount of cement to close the so-called gap. As the boiler was only 3 years old, he said they should have never disconnected it! When calling them back I was told all I could do was send them an email and fobbed off.
Matthew Pollock
Sep 17,2024Beware! I was quoted £120 for a simple rodding job, suddenly we need a power hose, bumping up the price to nearly £500! I have one of these and I could buy 2 more for that price. Said I was not interested just a rodding please. Was offered a cash alternative (Shhh) “saving VAT,” of £350. Politely declined as far as I knew VAT hadn’t reached that rate yet. Threatened with bailiffs if I didn’t pay. New cash offer of £250 but I’d still have to pay the call out fee. By now it’s coming so fast it’s hard to keep up. Sadly unable to say the same for my plumber’s fly. Went for original rodding as this was now cheapest offer on the table - successfull - so power hose wasn’t needed after all. Funny that. Came to pay and a £15 bank transfer fee appeared! Did manage to avoid this in the end. My advice steer well clear.
Ryan Welch
Sep 13,2024Complete Scam - This business is not to be trusted.
Ryan Welch
Sep 09,2024Avoid at all costs - this is a Scam.
variety medium
Sep 07,2024If I could give zero stars, I would. Avoid this plumber at all costs. This is poor service, lack of accountability, and frankly, daylight robbery. I will be escalating this issue to Checkatrade and other platforms. I hired PM247 for a plumbing service that cost me £354, and the experience was a disaster. The plumber incorrectly installed the washing machine drain hose, causing dirty, greasy water to flow back into the washing machine every time I used the kitchen sink. This led to a foul smell and ongoing inconvenience. When I contacted them to fix the issue, plumber came but denied any fault in the installation. I then had to hire a second plumber, who immediately identified the problem and fixed it by reinstalling the drain hose properly. Despite providing PM247 with photographic evidence and a clear explanation of the issue, they refused to acknowledge their mistake and insisted on a formal report from the second plumber—something that would cost me more money. The refusal to accept responsibility and their demand for unnecessary paperwork is completely unacceptable, especially given the obvious evidence of their faulty work. It’s embarrassing that something so clear, even to someone without plumbing experience, could not be identified by their supposedly trained plumber. I would not recommend PM247 to anyone. This is poor service, lack of accountability, and frankly, daylight robbery. I will be escalating this issue to Checkatrade and other platforms.
Jamil Ahmed
Sep 02,2024Thought I was returning to a company I used several years ago, seems these guys have taken over and operate in an extortionate manner. Never again. Plumber came out under the initial low callout fee, within minutes has a look and says it needs specialist equipment, job is now 3x the price, but you're committed to the callout fee if nothing further is done. With no real way out, proceed with the job. Spends 5 minutes and the drain is unblocked with the engineer rushing away quickly. Later find out the drain is still blocked and overflowing and of course this means another callout charge. Absolute cowboys looking to fleece you. Carelessly ended up with them because didn't realise this is another company that took over from the last one I used and searched by name for. This must be the business model here of luring people in with past, reputable company names.
Clara Mather
Sep 02,2024Not Impressed with the service I offered to send photos of a small issue but the declined and insisted on sending an engineer anyway at a cost of £144 - the engineer took 1 min to say there was no issue and yet they still harrassed for payment
InPost
Aug 14,2024Very dissapointed that 2 hours into the expected time that they should arrive they stated that they could not attend. Do not offer a time if you cannot keep it.
robertv
Aug 09,2024Overstated the work required to justify quote of £714, job completed in a third of the time we were told it would take. Got to wonder why the engineer over estimated the work so much? Also FYI engineers won't start without payment being made upfront first. Just something to be aware of.
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Aug 08,2024Please avoid this company!! GOOD REVIEWS ARE REDIRECTED FROM ANOTHER COMPANY OR FALSIFIED! Quoted a price over the phone which was fine, the job wasn’t big, small sink replacement and tap replacement. Engineer came out, phoned his office buds and they tried to hike the price up to £550 quid! Made up a complete load of rubbish that things were broken and needed replacing when they hadn’t even checked the area! I wasn’t at my business so I was trying to sort this over the phone, I think I am lucky that there were plenty of male colleagues on site or I fear this could have been a terrifying experience for some. I refused to pay a penny, they tried to charge me £144 for literally a 2 minute consultation, I said absolutely not, not paying a penny, I had nothing written down or verbally agreed to this price so not a chance! Engineer refused to leave my premises under instruction of his office, sadly for him the entire phone calls are recorded and my premises is swarmed in cctv being a business so the entire encounter is caught on video, of the multiple times I told him to leave my private property. The office were aggressively calling me, in the end I was about to call the police to remove him, office told me that the police wouldn’t get involved due to it being a civil matter, utter rubbish considering I asked them to leave MY private properly. Was told the engineer would sit outside all day and wait, not sure if this was an attempt to threaten me. Please please do not use this company, especially if vulnerable, they will make up and price and charge you hundreds and hundreds. If they try to charge you £144 for a call out fee after standing around for 1 minute bull******** do not pay them! Told me they won’t leave my property until I pay, never seen a company like it. Lucky for me there were plenty of men available at the business, I fear had this been someone’s home or someone vulnerable they would of been bullied into paying.
Karen H
Aug 06,2024Shocking practice. I thought I was calling Dynorod and when asked if they were Dynorod, they said that they carry out work on behalf on Dynorod. They came out and gave me a quote that was double the price that Dynorod had quoted me on for previous work. They said if I didn’t want to use them then I have to pay the call out fee. I said that I wasn’t paying that price and managed to get them down to the price that Dynorod had charged previously for the same work otherwise I would have had to pay the call out fee. A complete rip off. I felt as though I was dealing with double glazed windows salesperson. They can’t carry out any work until authorisation is given by the company. Everything has to be paid upfront. For the half hour it took to clear the drain, the person doing the job was actually on site for 3 hours with the constant to and fro from the actual person doing the job to the company. I felt that I was just given the highest price when they first arrived as I was a woman and basically they have you over a barrel with the call out fee.
Anna Rance
Jul 27,2024Worst company ever, all the good reviews are from the workers just to let you know. Charged us over £700 and refuse to give us an invoice of why it cost this The callers were rude and offensive!!! Most disgusting company’ Please don’t use this company you will get ripped off and treated like rubbish
cheryl Rance
Jul 27,2024Do not use they are not DynoRod and seriously overcharge, will not give an itemised bill as they claim they don’t have to and will not realise cctv footage which they claimed to have taken, unfortunately this site will not let me add a picture where they clearly state Dyno Rod
Eoin Lynch
Jul 27,2024Spoke to their rep on the phone and was quoted a price of £120, and if certain equipment was used it would be an extra cost. Plumber arrived, nice man. Took a look, phoned the office informed them of what needed to be done, the told me (with a wry smile) he would wait outside in his van, and that the office would call me. The called, told me the cost would be £414 including VAT. I had to get the rep to repeat the amount it to me a few times. I was in a fix, because I needed it done, but not for that price. They are as most reviews here attest to rip off merchants. I would advise against them at all costs. I got the work done for £170 total from a local guy.
Chris Dalton
Jul 25,2024Called this lot when it looked like the sewer was going to overflow due to a blockage down the line, cannot complain about the actual job itself as it was carried out professionally and cleared the problem. However, I found out later that our Water and Sewage provider would have cleared this for no charge and that I should have been advised of this and told that they are not allowed to carry out work on sewers that are the property of the service provider - Anglian Water in this case. The guy who did the job was fine - other than not telling me about that he was unable to work on Anglian Water infrastucture - but the prices are a real rip off, avoid this lot like the plague! Will be contacting Tradaing Standards imminently, they really do need to know about shysters like this - if there was a zero star option it would be more appropriate!!
JUDE BROADWAY
Jul 21,2024Total scam. Turned up totally unprepared for any drainage job. Took one look and said he couldn’t do anything. We’d need to pay £795. We refused. Then said he’d do it £350 cash. So we’ve ended up paying £144 for absolutely nothing.
David Birn
Jul 19,2024Do not use. Google listing deliberately misleads that they are a different and much more reputable company, they didn't send confirmation or terms and conditions ahead of engineer's visit, engineer turned up late without advance warning, 30-second "inspection" resulted in grossly overpriced proposal, insisted that call-out charge be paid despite no confirmation ahead of engineer and "inspection" which was literally a glance under the tub. £140 for literally nothing. Absolute pirates. Avoid like the plague.
Frank Blunt
Jul 17,2024Tried to charge us nearly £1000 for a leaky sink and flush repair. Found a local company the same day who did it for £160. Avoid at all costs
Vikki Russell-Robbins
Jul 16,2024DO NOT USE THIS COMPANY - the 5 star reviews are transferred from another company. They charge astronomical fixed prices. They charged my elderly disabled mother £534 to fix a leaking tap. They took advantage of her. When I asked for a breakdown they refused. My mum called a national call centre which farms out the work - PM247 added a 55% charge on top. Disgusting.
Jason Marsh
Sep 20,2024A few reviews have mentioned this already but this is a company with unethical practices. They'll enforce a callout fee of £120 + VAT even if they can't guarantee a fix or at least a possible solution. In my case they wanted to charge £595 + VAT for some exploratory work that may or may not help with a gully blockage I had, when I refused I received 6 calls chasing me for payment of the callout fee and the engineer sat in his van on my drive. To be fair to the engineer he was as helpful as he could be and almost apologetic about the whole situation. AVOID and find someone else that will only charge if they can actually help you.