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We're on a mission to make finding your perfect tiles easy and inspiring.
Like you, we're passionate about our homes. But we know that sometimes, finding the right products can be easier said than done. And that's where we come in.
With our curated designs, completely free sample service and friendly advice, we've reimagined tile shopping.
As a family business, we’re pretty obsessed with epic customer service. With thousands of five-star reviews, we must be doing something right.
And when it comes to trends and technical know, we've got you covered - so you can tackle your latest tiling project with confidence!
There’s plenty to explore and with inspiration at every turn we’ve made it super easy to find the one.
We believe that great things come in threes - so that's why we focus on beautiful designs, unbeatable quality and fair pricing.
By working directly with our suppliers - some of the largest factories in Europe and some of the smallest - we’re able to offer premium quality tiles for less than the high street.
Reviews 369
Quentin Bassieux
Feb 17,2025Great selection of tiles on the website. Ordered 4 different samples for free that came really quickly. Very happy with the quality ! I have tiled around the fireplace and will order again when I redo the bathroom.
Paul Mason
Feb 17,2025Very poor company, I ordered my tiles and then was told that they had been discontinued and they could not supply. They pushed me to try and buy an alternative. I asked them to tiles I had originally ordered off the website and they are still in there over 1 month later. They continue to blame this on the website team. We all know it is because they want to take an order even if they can’t fulfil it. Very poor - avoid. They also collect reviews just for a tile sample. This is how they seem to have a decent review in Google. Avoid.
Sharon Christy
Feb 12,2025I can't tell you how much I regret ordering tiles with this company. Ordered the Orson Classic Patterned Tile after seeing a sample that we were happy with. Once we received the full order of the tiles, we realised that there is a 'distressed' look to the tile that makes it look continually dirty and smeared in mud. Contacted their customer service department who provided a very disappointing response as (1) didn't acknowledge that the sample didn't match the actual tile (2) wouldn't allow us to return the tiles as their policy is you can only return the complete order and not part of the order (3) wouldn't provide a link to leave a product review of the tiles so I'm not able to leave a product review on their website to warn other customers. They offered us £25 as a 'goodwill gesture' but this seems paltry in comparison to spending over £450 on tiles we don't want. I really don't understand how this company has so many 5 star reviews. This product alone seemingly has 46 reviews with an average rating of 4.8. It doesn't make sense. I wouldn't trust any of the reviews on their site or ever order from them again. Hope this helps other people who are considering ordering from them.
Paul Davis
Jan 30,2025Brilliant service, great price and good range of tiles. The website insisted on charging me £35 for a pallet delivery which was clearly not needed for my order. However, I sent them a quick email and a frienly person rang me up and fixed everything in an instant. Highly recommended.
Heather White
Jan 23,2025Thank you for my order of Casablanca Mix they are beautiful and look wonderful in place in my new extension. Absolutely thrilled
LOUISE
Jan 21,2025Really good service and great choice of tiles. I ordered a sample which arrived in about 2 days, even over the Xmas period. I then went on to order the tiles for my bathroom. I could pick up for free or pay for delivery; I wouldn’t expect free delivery on such a heavy item so whilst an annoying additional cost it’s got to be expensive. And the overall cost was still compatible to local tile retailers with less to chose from. They were delivered on the day requested even in the snow! And the deliver driver was brilliant. I would recommend.
Gav
Jan 21,2025AVOID AVOID AVOID!!!! Absolutely shocking... DO NOT TRUST THE PHOTOS OR SAMPLES.. As many other reviews on here, when the tiles arrived they look nothing like the tiles in the photos or THE SAMPLE!!! Got a photo and ordered a sample (broken bit of tile arrived). Ordered the tiles, and what turned up looks NOTHING like the photo or the sample. Asked for a refund and for the tiles to be picked up, as they're nothing like what we ordered. Told that we could have a refund (or 10% off the price), but WE would have to organise the return delivery... What sort of company are you? Oh wait, did someone hear spurs and a pistol? AVOID AVOID AVOID
EILEEN PRITCHARD
Jan 10,2025Outstanding !!! Ordered 30m2 floor tiles 3 days ago. 8am this morning they arrived. The panic I’ve had ( phoned Customer Services too) about ‘ kerbside delivery’ was completely alleviated, the delivery man brought them up to my door. I had previously explained the access to another company before placing an order and they had a shocking attitude. I’m on my own, so this morning was a perfect delivery, they’re all inside the house within an hour. Not one mark on any boxes, well wrapped on a waterproof pallet. Really a fab experience, thank you.
Richard Thorne
Dec 18,2024I needed to match some silicone sealant for the bathroom and wasn't sure which colour it was. Lesley was really helpful and arranged for me to visit and check before purchase. Very friendly professional service.
shamsta
Dec 14,2024Ordered tiles on 11th December (S907927). Selected delivery on 13th December because we are going on holiday on 14th December. No delivery, no phone calls no information by email or text. Now closed until Monday 9 a.m., when I am abroad. Absolute waste of time.
Justine Savage
Dec 12,2024Second time ordering from here, and although the tiles are great, the delivery lets this company down. Four days late delivering first time and now a day late the second time. Unfortunately the experience dealing with the delivery company has been the worst experience.
Samantha Hasler
Dec 05,2024Purchased porcelain tiles based on images on website and sample they sent to me. On their website it said "Please note that a small number of these tiles have a vein on - it's part of the design to mimick the beauty of natural stone." I expected some natural veining, but instead a quarter of the tiles had a feature that is meant to look like a crack across the whole tile, on them. This was not shown on the website nor on the sample they sent me. The cracked looking tiles are unusable however they have refused to refund for the tiles with the cracked feature. Not a very good service really, at least they should show a picture of this crack feature on their website so you know what you are buying.
L Ka
Nov 28,2024they encouraged me purchase another order and use promo code. but there was no promocode place and i put the order asked to be paid back after the order. here is response: Thank you for your email. We are currently in a site wide sale period and the discount codes are not valid during this time. Once the sale has ended the discount codes will be applicable again Kind regards
Hughes
Nov 26,2024Very friendly helpful service. Wouldn’t shop anywhere else for tiles.
Efe
Nov 12,2024Have been doing a full blown home renovation project and have had to place multiple orders from the Porcelain Superstore with the need for quick, reliable delivery. All the tiles we've ordered have come on time and have looked just like the samples. All in a great experience to date.
KarenLangley
Oct 29,2024I ordered a sample of the rock graphite outdoor tile. The sample was great and based on that i decided to place a bulk order. Slabs arrived on time and delivery driver was really helpful. However when checking through the slabs the majority looked as if they were cracked or damaged. I contacted Porcelain Superstore who advised it was 'veining' and that is how the slab should look. I explained i was not happy with this look and argued it didnt look like that online or on the sample i had ordered and advised i would be returning. I was told i would have to pay to return these slabs. As you can imagine to return a heavy item was extremely costly. I have since received my refund but would urge potential customers to read the wording on the advertisement and enlarge the photos so you can have a true picture of what you are going to receive.
Sahar Zand
Oct 25,2024Disappointing Quality and Service – Would Not Recommend I ordered tiles from Porcelain Superstore to expand a kitchen project using the exact same tile I’d ordered previously. Unfortunately, the "same" tiles were actually a few millimeters off in size, an issue only noticeable once they were partially installed. Customer service pointed to a vague batch disclaimer buried in their terms, and they refused to offer any compensation, even though they never made us aware of this critical difference when placing a repeat order. Poor quality control and lack of accountability – I wouldn’t trust them for any future project!
Colin
Oct 22,2024We had some damaged tiles following a recent delivery. After notifying Porcelain help desk they replaced them within 2 days which was really helpful. Thanks Emily at the help desk for arranging this.
Tracey Bayley
Oct 17,2024Customer service is non existent. Ordered tiles for our bathroom. Part of the order arrived within 2 days…when chasing the rest of it, we were told they had been damaged in transit and returned to the depot, fair enough, when are the rest coming…don’t know…we kind of need them as per us paying £36 for express delivery…we should be able to get them to you for monday…fabulous!!! Another part of the order turns up on Monday…back wall of shower tiles still missing…another chase up…we don’t know, they’ll be 7-10 days, nope, that’s not what your website said, our delivery note states next day delivery…well that’s wrong and if you don’t stop interrupting me I’ll hang up…erm I was talking and you interrupted me but ok…you know what? Cancel and refund my order and delivery charge and you need never hear from me again…EMILY did indeed hang up on me…shocking
Unit 7 Millbrook Industrial Estate, M23 9WT, Manchester, GB
http://www.porcelainsuperstore.co.uk
Jerome Matthews
Feb 20,2025Received damaged tiles upon delivery (driver rushed off without taking signature or giving me an opportunity to inform him). I immediately called the company to let them know. They said to email in images for a refund etc. I did this three times but did not receive a reply, leaving me with broken tiles. Also their website reviews will not allow you to post 1 star, so reviews are distorted and deceptive, which I will be notifying Trading Standards about.