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Reviews 815
Phil Bertolini
Feb 11,2025They stole money from me by continuing to charge me 20 bucks for 6 months. I know that it's partially my fault for not checking the credit card statement, but, they could at least have a button or a menu on their page for people to easily cancel their subscription...the do not. This is a predatory business practice that needs to end soon.
withheld
Feb 11,2025The request I made was one they couldn't fulfill. They immediately returned my payment no questions asked. Very professional.
R Lehrer
Feb 11,2025I'm not sure what to make of PropertyRecs. On one hand, I ordered a service and my credit card was billed every month for 9-10 months before I realized it. Was that my screwup or their over-assumptive website? I'm not sure. I will say that when I reached out to PropertyRecs, they did agree to refund more than half of the monthly charges following my payment for the initial service. So they get positive marks for that. They're probably on the up-and-up. Just read the terms of service carefully before clicking submit.
Mizman
Feb 11,2025The chat was helpful for the refund, though I have no idea how I got signed up for an account in the first place
BB Best
Feb 11,2025I needed close my account. I was connected with Ryan as my customer service person on chat he was polite, knowledge, and quickly processed both my cancellation/account closure and a charge back on my card.
TIMOTHY YARBROUGH
Feb 11,2025Never again using PropertyRec.com As others have said, PropertyRec.com automatically signs you into a subscription after you have already paid the $1.00 fee for information. As soon as I saw the $20 subscription fee, I contacted the company to cancel the pending charge.
Grace
Feb 11,2025Such patience and professionalism. Someone opened an account using my work email and a resolution to the problem was quick and easy. I'm working with my company's IT department to see what happened on my end. Thank you so much for being nice since I probably wasn't so nice when I reached out.
Valerie Ortiz
Feb 10,2025Was able to look what I needed and easy to cancel.
Pat Kopitke
Feb 10,2025I was concerned when I noticed automated charges on my credit card from this company. I had previously used the service to look up my property information to pay my county taxes. There was a minimal charge for that service, but somehow I ended up with a subscription. I am very grateful to the online rep for promptly closing the account and processing a refund of the charges.
Christine Courson
Feb 10,2025I received my one item of information for $1 quickly and efficiently. A few days later, after not carefully reading a follow-up email, I found a $20 charge pending on my account. I reached out, received prompt answers, and was able to cancel my account and get everything straightened out. Thank you for your quick, polite service!
Brite Ideas
Feb 10,2025I was concerned that this would be a situation where it was difficult to cancel. I wanted to look at one report to confirm that there were no liens on my home after a remodel. I reluctantly signed up. Received the report in just a few minutes. After a week, logged onto the site, did a chat, and cancelled the subscription. Done in a couple minutes with no hassle.
Nick Vitalone
Feb 10,2025I was charged a fee that was not spoken of when I made my original purchase, the support rep was excellent and assisted in refunding me quickly
Denise Streidl
Feb 10,2025The property report was helpful and very clear. Customer service was great when needed.
Alexis
Feb 10,2025Customer service was able to rectify my problem in matter of minutes. Really appreciate the understanding.
rachael Terry
Feb 10,2025The online chat was helpful and quick to resolve my concerns.
Gloria Moretz
Feb 10,2025I needed my property tax information in order to file my taxes properly. The Records department did a quick and great job of providing me with that .
Dhanush Thirunavukkarasu
Feb 10,2025David was very helpful, swift in cancelling the subscription and refund for the prev months
Tracy Taylor
Feb 10,2025Very good customer service & quick to solve my issue..
Rici Larsen-Young
Feb 10,2025I was able to easily find the tax report for my home, and when AI assisted me in closing my account, it was very easy! Thank you!
Gwen Fingers
Feb 11,2025Raymond assisted me with obtaining the blueprints needed for my teenage daughter’s project.