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We are a diagnostics company offering at home blood tests and in-clinic blood tests. Our aim is to make you the centre of your health journey and equip you with the tools necessary to live a healthy balanced life. With the mounting pressure on public health services, it is often the case that the wait to have your health concerns addressed, is far too long.
Rainbow Diagnostics offers a quicker and simpler solution to gain insight on the state of your health, giving you the peace of mind you need to lead a happy life. We go the extra mile to offer tests that are beyond the scope of public healthcare services, giving you access to up-to-date cutting edge diagnostic services.
Reviews 504
Stuart Howard
Nov 20,2021Ordered and paid for tests on 4th Nov. Got ref number emailed so went on holiday next day. Got back 10 days later and no package on doormat. Contacted Them by email and they said that it must have been lost by the Royal Mail and would get replacement out. 5 days later still no package so can't do test. Tried ringing but not taking phone calls. Emailed them asking for refund if no kit but not heard anything. AVOID AT ALL COSTS
Danny Dawson
Nov 19,2021Terrible customer service. Do not respond to emails. Phone is just a recorded message. Avoid.
Fritz Vahrenholt
Nov 17,2021I payed for the test uploaded the result and never received any reaction.
shara
Nov 17,2021The kit arrived late because they dispatched it late, have tried to make contact and had no response. Just another scam to get money from people for travelling.
Judit Marosi
Nov 17,2021No test kit I ordered, payed and nothing.
FIona
Nov 17,2021No tests kits arrived for myself and my husband. Phone says only taking email queries so emailed but no response in 3 days yet. Haven’t been able to do the 2 day test.
Mathew
Nov 17,2021Ordered two flow tests. Received one. No response to emails. Phone always engaged/no queue system?? It’s clearly a scammer at work. Take warning of all the reviews and do not order from this company. It’s a scam, theft and no one is going to stop them as it’s all a con to make money.
Mr Disappointed
Nov 17,202116 days since a Day 2 test was ordered, no response to countless emails and calls. Fully appreciate that they may have been inundated with orders since the PCR necessity relaxing, but the fact a generic email hasn't been sent (judging by all the reviews) to inform customers of the issues suggest this is either a single person operation spun up to make some quick cash or it's a scam, either way essentially theft.
Gemma Beattie
Nov 16,2021Appalling service from start to finish. My test didn’t arrive addressed to me - was sent to my partner (we paid for our own tests and postage) once I submitted the result which was positive for covid I got certification back 24hours later (email said shortly you will receive) and told me I was negative and didn’t need to isolate. Waste of money and awful service.
Laura Weatherdon
Nov 16,2021My partner and I both took our day 2 tests and uploaded them at the same time. He got a certificate of confirmation the next day but I did not. After 24 hours I emailed customer services but got no response. I have emailed three separate times but still received no response, it has now been over a week. Tried to call the phone number but it says they are no longer taking phone calls but will respond to all emails ASAP, but they are clearly not. Appalling service, will never use again.
Ersin Güray
Nov 16,2021I ordered the lateral test and I got it next day. The service at that point was great. Bu after uploading my result i did not get the certificate. I submitted my results on 13th of November. I wrote to support bu still no answers.
Christopher
Nov 16,2021Two tests ordered. No confirmation for second test, no response to emails, no certificate issued, no response to emails, phone line not responded to.
Pauline Jack
Nov 16,2021What experience we had not such experience with this lab we ordered test to be delivered to address off a friend in London as we live in Canada …. Paid for our tests when we arrived in UK no tests had arrived and emailing and calling the lab everyday we try and contact them for refund of even find out when tests are everything we try are ignored please do not use them
Dejan Ljusic
Nov 16,2021Not reliable lab at all. TRY TO AVOID IT!! We bought 2 sets on the spot becuse we didnt want to take a risk not to get it on time (we was in UK only 4 days). After second day we took test and upload results via labs web portal. We got confirmation email but results never come to us.
Michael P
Nov 15,2021Useless, as this company was recommended on government website I ordered 2 days test on 9th November for my return to the UK on 11th November. Was advised this would be received on 10th November. We are now on 15th and order is still showing as “processing”. Sent an email on 12th asking where my test was and I have still not received a reply. My partner ordered her test too on the 9th and 2 tests were addressed to her so I assumed that this was her test and mine so we both used these tests. Submitted our negative tests on 14th November and still nothing received back. My partner has now received 2 emails and 2 certificates for the same test. So it looks like they sent her 2 tests and just didn’t bother sending me one. Shambles
Akshay
Nov 15,2021These guys are thieves. I bought 2 units of day two tests from them, they sent just one unit. Then I asked for 1 more, they sent that later. 3 weeks since then I not received any test results (I had to take one more test to be able to go to office). No, they are in incommunicado for the last 2 weeks. Wasted £110.
Kate King
Nov 15,2021I've got 2 experiences to report on here. Firstly - I ordered for my friend - the test has not arrived in time for her to use. It said 2-4 working days (only after you book). My experience with all others have been posted out same day. Well 4 working days later, no test, and friend has returned home. Secondly - a colleague eventually received their test / but no results. They don't answer emails or the phone. He's had to order another test at additional cost. My review of this company. Unreliable, unprofessional at best, scammers at worst. I think a scam as they say Trust pilot rates them 4.5 out of 5!!!
Belinda González González
Nov 15,2021I would give this company zero stars if I could. It has been 15 days from my order. No one has replied to me, my covid test hasn't arrived, I have been clearly robbed. I tried to call them several times, I have sent them multiple emails. No answer. I am contacting my bank to get my refund and let the Government know what type of scam company they have on their list for the covid tests.
Federica Accorsi
Nov 15,2021I purchased a lateral flow test for travel requirements. They say you should get the certificate within 6 hours, and to contact customer service if you don't get it in 24 hours. They are supposed to be available Mon to Sun until 5 pm. My 24 hours expired on a Sunday at 4 pm, I phoned them, a recorded message informed me that due to covid their phone support is suspended, I should email them instead (very convenient for time-sensitive matters!). So I did, three times, flagging it as urgent as I needed the certificate the following morning. Nearly 24 hours later I am still waiting for a response. In the menatime I had to purchse an emergency same-day, in person test from another provider. Don't waste your money (and time) with Rainbow Labs, just go with someone more serious.
86 Harley Street, W1G 7HP, London, GB
http://rainbowlabs.co.uk
Zoe
Nov 20,2021This company will happily take your money, never send you your test, and then be impossible to communicate with to get a refund. Avoid avoid avoid.