UK's largest broker Retirement Line is the UK’s largest annuity and pension income broker
Free quoteIt costs nothing to see how much more income we could secure for you. Leading providersCompare quotes from the UK's leading annuity providers. Best annuity ratesGet more retirement income thanks to our preferential rates. More choiceAs well as conventional and enhanced annuities we also offer fixed term annuities. Simple and straightforwardJust use our free Retirement Income Calculator - without obligation.
Really great service, everything done very smoothly and also great comms
The process of arranging my annuity was stress free . Retirement line explained everything and did what they said . I'm happy to recommend Retirement Line .
Very clear and complete information. Both Mr Stephen Farrow and Mr Terry Finch very thorough.
Well done Denise and Terry. Excellent service. Highly recommend
Retirement Line weren’t pushy in any way and updated all my options to allow me to make an educated decision.
A smooth process, very helpful.
My dealings at Retirement Line were with Rick Holdaway and Terry Finch and at the end of having crystalized an optimum annuity, my comments on them & the company can be summarized as under: 1. Ease of access to the information via the website. 2. Clarity of thought by the staff on the phone. 3. Prompt responses and meeting deadlines. 4. I did not feel harassed by any marketing buzzwords and sales talk. 5. Follow through with any revisions on policy. 6. Actual delivery without being patronizing.
Pension companies are ridiculously slow - Its your money after all! - But retirement line do their best to speed through the process
When I thought of converting my SIPP to an Annuity or Cash Out Plan, I knew it might be easier to go through a Third Party where expertise and experience could be useful. So, though lengthy, thanks to Tom Handley and Andrew Rist I was pleased with the outcome. JB Wokingham
This is the second time that Tom Handley and Amanda Grkinic have worked for me and both times they have done a brilliant job looked after my interest, 100%. Thank you
Jasmine and Matthew provided an excellent
The two people I dealt with were Stephen and Jasmine they were most helpful and made a very difficult pension plan understandable Steve was are first point of contact and processed us very quickly then passed onto Jasmine who supported me throughout the rest of the process excellent
I came across Retirement Line's website when I was looking to buy an Annuity for one of my pension pots which was not doing well. Mindful of all pension related scams. I verified that the company was legit with FCA and Companies House before requesting a quote from them. I received an email followed by a phone call from Joshua, who was very professional, courteous and with excellent knowledge of pensions related products. I chose one out of the five quotes. Five year fixed income with a guaranteed maturity value at the end of the term with Canada Life. This gave me freedom to either take the lump sum or take another Annuity at my 70th birthday. The process of transferring my pension from ReAsure to Canada Life was taken over by Safeen. She kept me up-to-date at every stage which made filling in forms etc. simple. I am delighted at the completion of this transfer and my fixed monthly income is to start from next month. Not happy with the HMRC though who will be taking some of it. Thank you Joshua and Safeen for great service.
I set up a drawdown with the Pru end of 2019. The monthly fee seemed high but in the first 2 years the fund still outgrew the drawdown so I abided it. in 2022 the pension pot started to dwindle, but the fees remained the same, so I had to do something. A friend recommended Retirementline. I contacted them and Paul Guy guided me through my options. He requoted several times, nothing was too much for him until I was happy with the offer and completed the forms. Calum Cooper took over the admin and liaison with the providers. My fund was transferred on 22.12.23, and the new policy was in place by 28.12.23. I have a five year guarantee on my annuity, a guaranteed fund value at the end, and my taxfree lumpsum earning interest rather than attracting income tax. No more crippling monthly fees. A very happy chappy, thank you Retirementline.
Their customer service at first was ok. First point of contact was Matthew, who guided me through the annuity provider selection process. All queries were responded to in a swift, professional and friendly manner leading to documentation being sent in just a few days. Following the selection from L&G, Andrew took on responsibility for monitoring and reporting progress. At this point the process fell apart. He didn't provide me with a progress report, any queries were dealt with poorly , communication via phone to them was usually answerphone and then rarely a response. I am now having to deal with L&G directly to try to understand what's happened to my pension pot and why my original quote it's now lower than what I was quoted and accepted . L&G are now dealing with my complaint and will keep contact with me directly, i have to now deal with it myself. Im still waiting for the retirement line to send me any details which I was informed by Andrew today would be sent via email.
From the first contact up to the completed setup of my fixed term annuity everyone at Retirement Line was extremely efficient and helpful regarding any enquiries and questions I had. Danny Page provided me with quotes from a number of different providers and scenarios, was very responsive, always professional and polite, and patiently explained all my options in detail. After I had made my decision, Amy Banks took over and dealt with the administration side of things. Again, I was kept up to date about the progress of my application and the whole process was completed quicker than I had anticipated. I felt I was in good hands at all times and the somewhat daunting process of deciding what to do with my pension savings was made a lot easier. I can recommend Retirement Line without hesitation.
Retirement Line did what they said they would do, on time and without fuss. This sort of service used to be the norm, but has become surprisingly rare in recent years. Ed did an excellent job of walking me through the annuity options available in the market, and Jasmine was very efficent in her handling of the subsequent paperwork.
A personable and efficient service. Initial contact was with Nathan Bains who patiently provided numerous quotes and explained the various options. Administration was then handled by Amy Banks and the process was made very easy. Would highly recommend to others considering their pension options.
From the outset Retirement Line dealt with my annuity purchase with professionalism, courtesy and due regard to my initial trepidation with what is a major decision. My original contact was with Tom Handley who was excellent and once his part of the process was completed he passed me to Amy Banks who was very efficient, courteous and patient dealing promptly with all my queries however trivial.Highly recommend Retirement Line
MC
Feb 02,2024From the first contact the service by Oliver and Sabrina was professional, efficient, prompt and friendly. Putting the set up of my annuities (two!) into the hands of Retirement Line took all the stress out of the process. I would highly recommend the service to anyone looking to take out an annuity, or even when they are undecided.