UK's largest broker Retirement Line is the UK’s largest annuity and pension income broker
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The Retirement Line team members working on my annuity quotations and applications could not have been more helpful. Responses were always prompt, manner always courteous. I was handheld through the process and George and Callum patiently put up with my last minute changes.
I was so pleased I came across retirement line whilst searching online for pension quotes. I had 3 Small pension pots which I wanted to combine to make life simpler, but wasn’t sure where to start. I was first contacted by Ewan Duncan who was both extremely kind and knowledgeable, he talked me through all the options and provided all the information I needed to make an informed choice along with the best available quotes. After settling on a fixed term annuity from Canada Life all the forms were filled in over the phone and sent to me for signing. From this point I was passed onto Andrew Rist who dealt with the transfers and setting up of my new policy, again another excellent experience, Andrew was equally as kind and helpful keeping me updated by phone or Email on the progress of my application, chasing up one of the slower to respond companies so that the whole process was completed in just a few weeks. I would recommend retirement line to anyone, the service is second to none, they do all the work for you and in doing so minimise the worries around these big decisions.
A very efficient and professional firm to deal with. Both George and Safeen kept me updated regularly. I would highly recommend Retirement Line
Edward made the application process easy, straightforward and clearly understandable leaving me with clear choices to make. There was no 'hard sell', just facts and options. Safeen kept me fully informed throughout the whole process of setting up my annuity. I would thoroughly recommend Retirement Line to help obtain, by far, the best quote fir my funds. I had obtained quotes independently but once I spoke to Retirement Line, my quotes were were far superior in every way ensuring a great return for my investment. The whole process took a little over a month from start to finish, far quicker than I had expected.
I would 100% recommend the professional service of Retirement Line. Throughout,they have been extremely helpful,knowledgeable and accommoding.All questions of mine were answered,no problem,and their guidance regarding my options,were clear,even to me! They moved through the process diligently and very efficiently and far faster than I had anticipated. No hesitation in recommending this firm to act on behalf of others. Personal thanks to both DENISE HYLAND and ALMIRA SULTANA who brought about a very satisfactory conclusion to my TFLS & Annuity situation, in speedy,efficient & a more than satisfactory timeliness.
The individuals all concerned (WPS Advisory…One.You…Retirement Line)…and all the Admin Staff made the journey very relaxing for me…everything went smoothly…so I am very pleased with everyone’s help along the way! B M Roe.
Excellent service from Matthew and Jasmine in arranging my Annuity. Seamless process from application form completed over the phone to the commencement of the plan. All completed within the timescale quoted.
What made my experience great is quite simple, a friendly and informative approach, nothing was too much trouble and if like me its the first time a person has to deal with this sort thing, the team I dealt with were very patient and explained things very thoroughly. Where I feel the company are doing well is keeping up a good line of communication, explaining every stage of the process. Not just e-mails but phone calls as well, which for certain age groups are a lot easier to deal with. The two gentleman I dealt with were David Brewer and Andrew Rist, both of them had the right approach, manner and enthusiasm to ensure that I was completely happy at all stages of the process and as mentioned, kept me informed. Thankyou to both of them.
The whole process of setting up the annuity was seamless. Nathan explained everything clearly and was always available if I needed to contact him. Jasmine kept me updated at all times. I can thoroughly recommend Retirement Line. Excellent all round.
Retirement Line were able to secure a higher annuity pension than I could find. Both Rick and Molly provided very clear guidance through this transfer process, being patient through my dithering,informative at every stage,polite and very efficient. A first class service which I can't recommend highly enough. A very big thank you to them both.
I was lucky to have Retirement Line to process my annuity. From the day one Jesie Thomas was in touch with me and explained the procedures of my annuity by going through the questionnaire over the phone and promptly sent me the application form which I duly filled. On receipt of my application she let her team members Giulio and Terry to proceed further. They then took incharge contacting Legal & General updating me about the progress. I was very happy and impressed to see the copy of my annuity statement in just four weeks. I'm pleased and happy to recommend to anyone who is in need of annuity matters in the near future. Further I would like to thank the Retirement Line team Josie,Giulio and Terry for their kind supports and advice throughout. Well done team. I wish you all good luck in your career ahead. Yours sincerely A.Thommyppillai.
Fantastic service throughout the process of my annuity big thank you to Thomas Handley and Andrew Rise for their support 👍
George and Jasmine explained everything clearly. The service was thorough, very efficient and never 'pushy' whilst I was gathering information and delaying the timeline.
Above and beyond all expectations fantastic communication 2nd time I have used Retirement Line George Gilbert and Terry Finch delt with both my annuities the 2nd of which was a real pain but worked tirelessly through the hole procedure
Every story has a beginning, a middle and an ending so I’ve provided the end of my experience with Retirement Line, which has had a good conclusion. While the initial consultation process with George Gilbert was exceptionally good, the administration process had a bit of a wobble, however, following a comprehensive review of the entire process by Retirement Line the end of the process has reached a very professional and satisfactory conclusion. It seems everyone can have an “off day” so I have finally concluded my annuity journey and taking everything into account I have had a much better final experience than the admin difficulties encountered which triggered a very poor review some days ago. Unfortunately the problem which occurred was challenging, however, the professional manner in which Retirement Line turned the circumstances around has fully restored my faith in the company. So I felt it was very important to review what has been a happy ending and give credit to the company for the very professional help in drawing things to a satisfactory close. Thank you to everyone involved in the review and the outcome has been one which should encourage anyone to trust their finances with Retirement Line.
I have received nothing but positive guidance and feedback from the very beginning of my annuity enquiries. My expectations were far exceeded especially by Paul and Jasmine throughout. I would highly recommend Retirement Line to anybody seeking to secure an annuity for their retirement.
I used Retirement Line to act as a broker in the purchase of my pension annuity. They accessed the market place for annuities and came back to me with the best rate, this took into consideration my personal health and lifestyle circumstances. The rate was better than I could obtain anywhere else, even with full commission rebate. I dealt with Rick Holdaway and his assistant Amira Sultana, both acted very professionally and efficiently making sure I was kept informed at every stage of the process. If you are in the market for an annuity you will not do any better than using their services.
Having the help and assistance from two of the loveliest people Tony Jarman and Amy Rogers who have guided me through this. They actually did everything for me from calling Towers Watson and getting the proper forms for me when I was having a great deal of difficulty. You are very lucky to have them working for your company they are an absolute credit to you.
I was given regular updates by Safeen Kauser and Ewan Duncan on the status of my annuity application and the money transfer issues were chased up without prompting from me.
SANDRA CRANE
Oct 26,2023Retirement Line were so easy to deal with from start to finish. David Brewer was my first point of contact and found me the best annuity. He was super helpful, a lovely man, and helped me complete the necessary forms. I was then passed to Andrew Rist who was equally helpful and kept in regular contact while he liaised with the annuity company and completed the process. I get very anxious over anything financial and Retirement Line took away all the weight of my worries. Many thanks.