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Reviews 482
David Tunnell
Jan 02,2020Ok it was difficult being placed on hold for couple weeks but I finally got thru. But your employer named David was very helpful in helping me skip a payment for the month of January 2020. Rockwell really rocks well. ..
MO Long
Dec 31,2019Worse thing I ever signed up for this program was implemented to help me get out of debt I became more in debt credit card companies begin to sue me and went into my bank and took every dime I had not just my account but my husband accounts as well no one tried to help or answer the phone when I tried to get the situation handled I would give them 0 stars but can't
Brandy Bailey
Dec 31,2019The representative I spoke with was very patient and empathetic. She was extremely professional.
Juan Sotomayor
Dec 28,2019Great job I apresiate . Have a happy new year. from: Juan Sotomayor and family.
Thomas Tannen
Dec 28,2019I called to get an update of my account. The rep who I was told handled my account was not available. Jason, who took the call took the time to get for me the information I wanted. He was very courteous and professional.
Dale Ferree
Dec 28,2019Rockwell group delivered everything they said they would do for me. They played straight with me. Didn't promise easy, just results if I followed the program and held up my end. The results are happening! Thank you!!
Alfonso Montague
Dec 19,2019VERY GOOD WOORK
Nikki Phillips
Dec 17,201942 min wait time. Hire more reps.
William Odom
Dec 13,2019Called to report a mistake mad on form I had filled out. Talked to Rockwell person and told her what I had done wrong. She sent me a new form to fill out instantly for me to correct.
Bryant James
Dec 12,2019I have been a client for approximately 16 months. Paying nearly $9000 in fees so far to have them settle 1200 worth of my 35000 debt. I have payed every payment on time, and sent them every piece of paperwork I receive. Including a summons for a $6800 credit card balance. They promised it would be taken care of by their litigation department. They never represented me in court and now i have 60% of my after tax wages being garnished. I have contacted them multiple times, only to wait on hold for hours and receive false promises. My credit is ruined, most of my wages are being garnished, and now I have to declare bankruptcy, which I should have done instead of dealing with this evil company. DO NOT LISTEN TO THEIR LIES! Run away from this company as fast as you can! They will steal your money and ruin your credit!
Hannah
Dec 10,2019I love working with Rockwell, they have helped me so much financially in the last year and a half! I was really starting to struggle paying all of my credit cards each month and I don’t think I have ever made a better decision than to have them take over and help me with my debt! I am so thankful for them. Their customer service has always been amazing too, I haven’t had any issues with them at all!
Marie Mitchell
Dec 09,2019ROCKWELL LEGAL GROUP SUCKS BUTTHOLES!! It was the worst 18 months of my life!!!! Only thing accomplished with this company is the horrible Credit Score you’ll end up with. They had 18 months to settle 5 accounts. They settled with ONE!! I have been sued by the other FOUR!! My credit was fine but now it’s down the tubes!! DO NOT USE THIS COMPANY!! They are not up front nor honest about how the program REALLY works. STAY AWAY!!! PLEASE!!!
Mason
Dec 07,2019Hello, I’m one of the many clients of the program that handle by RockWell Legal Group. I been in the program for roughly a year and half. Everything is working out great, and they have good customer service. I sign up for the 3 years debt free program so hopefully it will work out. I will update in the future for more details. Thank you
Lillian Barker
Dec 06,2019Everyone is very helpful when you call and very polite.
Xuan-Mai Nguyen
Dec 06,2019Jasmine is an excellent helper. She is patient answer all my questions. She takes time to check carefully my case and let me know how Rockwell continue doing with my case. I am very happy talking with her. Thank you Rockwell to help me negotiate my debt. Thank you Jasmine
Aimee
Dec 06,2019Do not use this company. 75% of monthly payments are administrative fees and will not be used to settle debt accounts. They collected $9,000 from me over the last year and managed to settle one $1500 account. They wasted my time and money and I'm worse off than when I started. Thanks for nothing. I submitted complaints with the BBB and the Attorney General, hoping for a full refund of the administrative fees. Any positive reviews of this company are fake. Do not believe them. Ask them for a breakdown of your payments and the numbers speak for themselves. Please if you're reading this review, go to Google.com and google this company to read pages and pages of the negative reviews. This 4 star rating is fake.
RJ
Dec 06,2019This is a process! I’m 2 years into the program and I’ve been able to get 3 of 5 accounts settled so far with the 4th in current negotiation. It’s hard to let go of the control. It’s hard to see your credit score dip. But that’s not how I value myself. In two years my credit score has rebounded 125 points and I can see debt free on the horizon for the first time in my adult life. The only tip I have for this particular firm is to tap into client’s fears and concerns and anxiety in the first few months to be there as a supporting partner. This process is scary and emotional and we are humans. Once I got through that it has been smooth sailing. When I call it often takes a bit of time to get through to someone but each person I have spoken with has been responsive and helpful answering my questions or seeking solutions.
Skylar
Dec 03,2019Their website is down and phone number has been disconnected. Stay far, far away from these scam artists!
Tiffany
Nov 27,2019I really appreciate the care of your customer service and the recorded audio of the agreements we chose to make. I was upset about the Insufficient funds, but the eagerness of your customer services' willingness to fix the problem, calmed me down and I felt better. I am glad to have chosen Rockwell Legal Group to reduce my debt and all the customer service providers who answer my calls.
Carla Roush
Jan 07,2020This asks for an opinion about Rockwell Legal Group, not the customer service representative we just talked to. Overall (about one a half years now) we have not been happy with Rockwell. First of all, every time we call we have to be on hold for an average of 40 minutes to get a live person, and generally that person doesn't then do what they tell us they will do. We finally talked to Jason C. this afternoon and he did what he said he would do, and he did it right away! He was wonderful and I would give him personallly 5 stars! Finally. We have had to make 8 to 10 calls to Michael Bunyan in New York. He never answers his phone and he never ever returns calls. We have placed 5 additional calls to Rockwell to clear this up and Jason was the only one who helped. Reward him! This issue has been going on for over 2 months. The paperwork that needed signed was sent to Michael on December 6th .... one month ago, and we have had to beg 5 different people for it. Thank you.