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Reviews 482
Ben
Nov 04,2019I spoke w/ Tia Wright for 35 minutes this morning and it was a very enjoyable experience, the best I've had thus far - y'all need to do whatever you can to keep her around and train others! She was super energetic, kind, and caring in what can be a very touchy subject. I couldn't speak highly enough about her!
Hope Ford
Oct 29,2019Very polite and knowledgeable. Resolution of the reason for calling was simple with representatives assistance.
Kelly Miller
Oct 28,2019They responded to my request in courteous fashion.
Stephanie Pernell
Oct 25,2019Chistopher spent an ample amount of time in helping me. It was greatly appreciated. Very professional and kind.
Tammy Payton
Oct 19,2019I would have given a high review but the person rescheduled my payment but then didn’t cancel the original payment so my account was overdrafted and I now have 64.00 in overdraft fees from my bank
Maria
Oct 18,2019All the persons I have spoken are very patient and clear of what are saying(including when talking Spanish) I’m very pleased with Rockwell clients service!!!
Carlos Alberto Payan
Oct 18,2019Excellent communication, my questions were well answered with amplitude I was well satisfaied with the representative who attended me excellent service thxs thxs Mr CAONABO
Linda Crabtree
Oct 12,2019Thank you for being understanding when sometimes am unable to make a commitment. Customer Service never makes me feel uncomfortable when finances are short.
freida dotson
Oct 12,2019Lisa was very helpful. She pulled up my account quickly and will send me the information I needed. She was very pleasant and polite.
Christina
Oct 11,2019Called to change my draft date just for October and the woman made it very simple, fast, and way. She was very happy and positive.
Alex
Oct 11,2019The customer service agent who assisted me was very friendly, personable, and helpful. He has the perfect attitude for a customer service department.
Debra Fourzan
Oct 09,2019My honest experience has been beyond great! It doesn't matter who I speak with on the phone, I get the same friendly, compassionate, respectful, sincere customer service. Today I spoke with Shawn, (I hope I spelled his name correctly) he was helpful and reassuring, he put my mind at ease, wonderful person!! Dealing with financial hardships and nasty creditors that don't care at all but getting their money is VERY STRESSFUL AND HEARTBREAKING, but your group really, really helps ease all that nastiness, your group are real down to earth caring people, I can't express that enough!! Wonderful!! Debra Fourzan
Margo
Oct 09,2019Christopher is by far the most AMAZING customer service representative that I have ever dealt with. He is extremely professional and sincere! He could teach a class on top notch customer service!! Thank you Christopher for helping me out with my issue!
Joanne Vang
Oct 05,2019I had an excellent experience today. I spoke with representative Oliver today about my account. He was very professional and super helpful. I did not feel rushed, he was patient with me and explained things to me in a way that I was able to understand. I am extremely grateful.
D. Walker
Oct 04,2019Rockwell outlined requirements in the contract for successful debt settlement. The company responded to my calls and concerns. I thank Rockwell for the professional and courteous service.
David Pulcifer
Oct 04,2019The representative was able to answer all my questions and was friendly and professional.
BP
Oct 04,2019I had a payment returned NSF, that was for sure by fault for depositing too late, but ever since that payment in Aug, getting back on track has been a nightmare. They were supposed to just draw two payments the following pay date but it never pulled. I called to ask why and they said they forgot to activate my acct again or something due to the NSF and we then scheduled 3 payments to be pulled to make me current. Well when those payments were to be pulled, 5 payments tried to pull. The one for 2 and the new one for 3. Only the 2 was honored by my bank but again I was told I had NSF items and my acct was in jeopardy of getting dropped due to this. I called again, we came up at this point to pull 4 payments to make me current up until 10/1. This arrangement was made two weeks prior to this due date. I get another email saying that pymt was retuned NSF as well. I check with my bank, there is plenty of money there but there is no history of it ever being presented and returned. I call Rockwell to verify bank info, it is correct. she places me on hold to check RAM part of it. Turns out they did not reactivate my account again with RAM but it shows up as an NSF. Today, Oct 3 I rescheduled the last 4 pymts, making me current up until 10/1/19. Let's hope that's it.
BS
Oct 03,2019The overall rating is based upon my experience in the last year. The b-ball was dropped on my account multiple times. Now, having cancelled after paying in over $3,500 I am told the most i can get refunded is $1,518.29. Mind you, not a SINGLE cent went to any of the creditors and I did approve the payments for one specifically. I had to get a letter to file with the local court as I also was summoned to appear for being sued. Received an apology and then delayed my payment for a month. All of a sudden getting calls and letters from creditors. I chose at that point to discontinue service because I can’t make the payments. I am filing bankruptcy. So now I am out $3,500 that maybe would have prevented some of this issue. Desperate to pay my attorney I agree to take the $1,518.29. After a huge run around and multiple calls, I finally was told by Eddie C that my check would come in a few days. 4 days later i did finally get the initial payment. The other check never came. Multiple calls in and found that it was not even being processed. I had already signed an agreement and sent it back and it was on file. I had to record two or three acceptance recordings over the phone. All dealings with Eddie C have been catastrophic. Luckily that last two agents I spoke with, a few days ago and today, have at least saved the reputation of what I was beginning to think was a legal scam agency. These two agents went out of the road to try and resolve the issue! Kudos to them. The issue is though... still having to wait on Eddie C to finalize everything. So here I am... waiting again. Glad this is not life support... I would have died and been resuscitated 3 times now. Honestly not all the blame falls on Eddie C. I think he inherited it from another agent(s) that have done squat on my account in 11 months. Just has not been a very pleasant experience. I did NOT want to file bankruptcy and here I am... trying to avoid it MINUS $3,500. Please do give kind regards to the last two agents I spoke to though. They went above and beyond to try and resolve and were highly professional and polite!!
Becky Lewis
Oct 02,2019Excellent service. Thank you!!!
Hilary Hockett
Nov 05,2019Overall I have not had a great experience with Rockwell, but today I spoke with Priscilla. She was extremely courteous and helpful. For once someone could actually help me. All of Rockwell’s representatives should strive to be more like her. Thank you Priscilla for all of your help.