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SmartTrace

Hosted by David Simmons

4.5 (719 Reviews)

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3 FOR 1 - Pet Microchips SWAP

Whether it’s 1 x Microchip or 10,000 x Microchips, we will swap every competitor Microchip for 3 x of our Smartbreeder Microchips!

Hassle-free, we collect + deliver completely free of charge!

Every microchip comes with FREE registration + 2 x FREE new owner transfers!

We stock Standard 12mm, Mini 8mm, Nano 7mm, microchips. All microchips will be registered on SmartTrace European database.

Ever microchip also comes with a laser disc dog tag with the unique chip number etched on-to the back!

SWAP TODAY! ...Call 01208 420 999

***Smartbreeder and SmartTrace incentivise customers to provide Trustpilot reviews***

Reviews 719

4.5

Out of 5.0

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Julie C
Mar 12,2025

Recently had a querie dealt with by Diane, I can honestly say she was incredibly helpful. Clear on what we needed to do to rectify the issue and was very swift with responses to any further questions we had. Thank you so much for making things so easy to rectify and your excellent customer service.

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Laura
Mar 11,2025

I had trouble loggin in and I contacted Smarttrace by email. Bree replied the following day and reset the password for me. Great and swift customer service! Many Thanks

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Dawn Chambers
Mar 11,2025

Very easy to manage your dog’s details with this company. I recently had to change my address and was assisted very swiftly by Bree who made the whole process very straightforward. Many thanks

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Paul Tyce
Mar 11,2025

I would like to thank Bree for her immediate response & resolution to my query regarding the Smartchip of my pet being assigned incorrectly to a new owner. Something as you can imagine was very worrying for me at the time as I no longer appeared as the owner to my cat online.

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Kay Connelly
Mar 11,2025

BREE was excellent in understanding my enquiry and was extremely insightful with the information she could and couldn't provide due to legislation. After purchasing a dog from previous owner who had lost the paperwork, I am trying to be a responsible dog owner and trace her documents. I have had to have her revaccinated, due to her missing her yearly booster. So believe this is all in order now. The previous vets never had anything as they only gave her, her 2 vaccines and initial health check all in order. The microchip is up-to-date. I highly recommend this company!

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Steve Blaine
Mar 11,2025

What made my experience good was that the staff member Bree listened to my concern and rectified it without any further issues in a very quick and timely manner. We had my dog who is now 16 months old and the breeder had registered the wrong microchip number to my dog and one of my dog siblings had gone missing and had been found. This was the only reason that I found out otherwise if my dog had gone missing I would potentially never find her again due to this mix up, but now Bree has rectified this now so this will never be an issue for us thank goodness because I would be lost without my little dog she is the 3rd baby that we never had.

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Jane Stone
Mar 08,2025

Diane at Smart-Trace was super helpful when I contacted them after having difficulty in registering my new dog. Clear and concise instructions were sent which resolved my problem. Thank you

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Eleni
Mar 08,2025

Fantastic customer service and wonderful manager Tom.

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Michael Fordham
Mar 08,2025

I had a query on registering my details when purchasing our dog and Diane responded very quickly and advised me on the process.

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Emma
Mar 07,2025

Bree from smarttrace was very helpful and efficient at correcting an error I had made. Thank you!

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Paweł
Mar 07,2025

Today, I contacted Smart Trace support about the issue I had caused myself. Diane came back to me in no time and resolved the problem on the spot. No questions asked. This is what I call the right approach and professional support. 6/5!

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Soo
Mar 06,2025

Brilliant service and communication. Checked account and Reassured me I had a scam e mail.

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Lee Hougham
Mar 05,2025

I contacted SmarTrace for some information regarding the transfer of ownership for a microchip and my case was referred to a member of staff who's name is Diane she gave me the relevant information I needed and my case was sorted out in very quick time.

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LP
Mar 05,2025

Bree responded very quickly to all my emails and was extremely helpful I was very impressed.

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Freya Todd
Mar 05,2025

Nothings too much trouble for smartbreeder...Love the chips and new packaging.. Perfection at its best you should be proud of the work you do and the difference you make thanku so much x

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Kam
Mar 05,2025

Diane (Smarttrace) from support desk was very helpful in resolving my queries around my missing bengal. She responded very quickly and efficiently. Thank you Diane xx Pls keep an eye out for my boy. 🙏🏽 He's presumed stolen.

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customer
Mar 05,2025

Ordered Sunday morning and arrived Monday afternoon, amazingly quick

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freda johnson
Mar 05,2025

After a lot of stress trying to work out what to do to change a keeper on micro chip .I got the help off Diane who was very patient with me .The problems I had were solved .I am used to talking* to people and found emailing difficult at times

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Marje White
Mar 04,2025

Joanne was very helpful and answered my question quickly

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Warwick Sola
Mar 04,2025

Well that was a mistake talk about mole hills and mountains and making things more expensive and difficult through no fault of my own I couldn't get a refund they wanted me to spend monies by getting a report from my vet at a cost far more than a refund would be they can keep the £20 73 and disabled pensioner I may be old but far from stupid

01208 420 999 [email protected]

108 OFFICE, 372 OLD STREET, EC1V 9LT, LONDON, GB

https://smarttrace.org.uk

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