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SmartTrace

Hosted by David Simmons

4.5 (719 Reviews)

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3 FOR 1 - Pet Microchips SWAP

Whether it’s 1 x Microchip or 10,000 x Microchips, we will swap every competitor Microchip for 3 x of our Smartbreeder Microchips!

Hassle-free, we collect + deliver completely free of charge!

Every microchip comes with FREE registration + 2 x FREE new owner transfers!

We stock Standard 12mm, Mini 8mm, Nano 7mm, microchips. All microchips will be registered on SmartTrace European database.

Ever microchip also comes with a laser disc dog tag with the unique chip number etched on-to the back!

SWAP TODAY! ...Call 01208 420 999

***Smartbreeder and SmartTrace incentivise customers to provide Trustpilot reviews***

Reviews 719

4.5

Out of 5.0

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Rasheed
Feb 28,2025

Really great, quick, and efficacious customer service. I got my enquiry resolved within the hour. I’m really appreciative to Bree who was understanding and responsive. Thanks again.

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John Grindon
Feb 28,2025

This is the first time I have had to contact SmartTrace concerning transferring the micro chip details of my dog to another owner due to unfortunate circumstances, Joanne was exceedingly helpful and solved the issue I was having.

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Clare Betts
Feb 27,2025

Great service…. I needed to update my dogs details as my husband had passed away and Bree was brilliant in helping me do this, quick, easy and simple. Thank you. Clare

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John Blandy
Feb 27,2025

I had a query regarding our dog's microchip and Joanne sorted this out quickly and efficiently.

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Consumer
Feb 27,2025

Diane responded & updated our request within 10 mins of sending the message. Great job. V efficient

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Sarah
Feb 27,2025

When I got my new puppy I was told by the previous owner that she was microchipped, upon taking her to the vets I was informed that she did not have a microchip and had to have a new one, I contacted smattrace to inform them that their microchip was missing from my puppy and that I wanted to deregister her microchip, I received a email from smattrace to say that they needed further information and confirmation from my vet that the microchip was missing, my vet emailed them the next day, after a few days I received another email asking for further information, I asked my vet if the email had been sent upon which he sent another email to smarttrace, the next day I received a email saying my ticket had been closed, upon raising the case of the missing microchip again I was asked for further information again, which my vet again emailed smarttrace, after a few days I again received a email saying my ticket was closed, after emailing smarttrace again and being emailed by Bree everything has finally been sorted. All I can say is that I don't recommend smarttrace because of all of this trouble of deregistering a missing microchip and the fact it has taken 3 weeks to get sorted, but I do recommend Bree for all the help she has been.

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customer
Feb 25,2025

Diane pointed me in the right direction and everything was completed very quickly. Thank you

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Rebecca Parker
Feb 25,2025

Diane responded to my email within hours and gained a resolution to my enquiry. This was all completed within 24hrs. Excellent customer service!

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Anna Collette
Feb 25,2025

I sent an email into the company as I had some confusion with some of my pets detail's, Bree was great, she explained everything clearly and sorted out my problems straight away! I highly recommend this lovely lady in customer service! Bree, very professional and friendly.

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Leslie
Feb 25,2025

Diane from smarttrace was brilliant! Thank you!

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Carol Weyman
Feb 25,2025

Wow, I submitted my request tonight expecting a answer in a day or two. My query was resolved in less than two hours. Thank you Diane for such a speedy response and putting my mind at rest. Fantastic customer service 👏

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Grant Johnson
Feb 25,2025

Super fast and friendly response super helpful can’t recommend enough

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Sue P
Feb 25,2025

Hello Diane resolved my query very quickly and efficiently, thank you.

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Brandon Austin
Feb 24,2025

Had an issue where the wrong serial number for microchip was given to us for our new puppy and found the error when we visited the vets. Thanks to Diane for the very quick response in dealing with this and rectifying the issue.

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holly farmer
Feb 24,2025

They sorted my account issues out very quickly and effectively. Couldn’t be happier. Thankyou 😀

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.Anne coatez
Feb 23,2025

I have used smart trace for a couple litters since I got my training off them

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Elizabeth
Feb 21,2025

Bree was very polite and responded quickly to my request. I had some difficulty finding an email address or it would have been 5 stars.

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customer
Feb 21,2025

Quick, helpful and courteous response. Couldn't have asked for more

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Michaela K
Feb 21,2025

Bree helped us sort a chip issue easily and smoothly. Responded to emails promptly. She was a delight when it came to dealing with the issue

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Paul McGowan
Feb 21,2025

Sent an email about changing a microchip over from a personal account to a work account (working dogs). She merged the accounts, which I of thought of which simplified the process, it was effortless, very helpful she was.

01208 420 999 [email protected]

108 OFFICE, 372 OLD STREET, EC1V 9LT, LONDON, GB

https://smarttrace.org.uk

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