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SmartTrace

Hosted by David Simmons

4.5 (719 Reviews)

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3 FOR 1 - Pet Microchips SWAP

Whether it’s 1 x Microchip or 10,000 x Microchips, we will swap every competitor Microchip for 3 x of our Smartbreeder Microchips!

Hassle-free, we collect + deliver completely free of charge!

Every microchip comes with FREE registration + 2 x FREE new owner transfers!

We stock Standard 12mm, Mini 8mm, Nano 7mm, microchips. All microchips will be registered on SmartTrace European database.

Ever microchip also comes with a laser disc dog tag with the unique chip number etched on-to the back!

SWAP TODAY! ...Call 01208 420 999

***Smartbreeder and SmartTrace incentivise customers to provide Trustpilot reviews***

Reviews 719

4.5

Out of 5.0

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Lisa Davison
Jul 12,2024

Had 200 microchips from these as a breeder and implanter, bought on the basis that transfers were free. All worked well for the first 2 years lots of happy new owners, all pets I sold had all the correct DoB, breed, sex and colour details all updated by me (the breeder) then I would also upload the new owners details, name, address etc. fool proof, flawless, convenient. Then they decided, with no notice to change how things are done on the website, so now, I get a link that can only be shared with the new owner, however the copy link button doesn’t copy (even though it says it has copied) then you cannot paste the link anywhere (a bug on the website). Then to find out that the new owners are going to be charged for registering their details, when before it was free. They say this is to stop the chips being registered to keepers without any pet information, however, as the breeder, I was already updating the breed, age, sex and colour of the animal, so how that could occur is beyond me as you needed to input the details to progress. Seems like a money grab to me! Especially given that the microchips are still advertised for sale on the Smart Breeder website with free transfers… False advertising much! I am extremely disgruntled, I have lots of these chips left and now no desire to use them and add to the costs for my new owners.

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Ross
Jul 10,2024

Been trying to get hold.of them for past week regarding certificates I never received

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Neil
Jul 10,2024

So when I tried to add our 2nd dog to my account I managed to mess the accounts up. I contacted SmartTrace and Joanne was brilliant. She looked at my issue and got it sorted really quick, even checking it was correct before contacting me again. Thanks so much Joanne for getting it fixed.

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Andrew Smith
Jul 09,2024

Can’t complain about the service especially when dealing with Joanne , the transfer had not been done from when we bought our cavapoo back in December last year 2023 , only came to light when I noticed we had not received any confirmation and our account still did not show any sort of certification.. contacted smart trace via email with my enquiry and within 24hrs Joanne contacted and delt with the matter straight away. Thanks again Joanne for your help

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Zoe Gadsden
Jul 09,2024

Joanne was very helpful at got the end of my situation in which I needed help with.

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C.
Jul 08,2024

I had an issue regarding my Dog going missing and Bree was so helpful she went above and beyond for me for what was a very stressful week and she was helping me and advising me throughout it all. She was very helpful and responded very fast every time. Thank you so much Bree you were a star I can’t praise you enough.

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Mandy Bleasdale
Jul 08,2024

After several attempts to contact smartrac , I got hold of Bree how sorted every thing out , she is the only one that has been of any help and has managed to sort out the chip for me , thank you bree

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Sara T
Jul 06,2024

When my cats were chipped, the lady took down my email address incorrectly so I couldn't log in. I contacted SmartTrace, spoke to Joanne, and within a few hours, everything was sorted for me. Great customer service!

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Heather Fraser
Jul 06,2024

Had a few problems but Joanne was great and helped loads. Thanks 👍

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Central
Jul 05,2024

Ordered delivered no issues good quality

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james
Jul 05,2024

They respond very slow and then don't respond back for weeks. No direct number to make contact: not even for a Registered Vet. Avoid at all costs: ASK your Vet to recommend a RESPOSIBLE Chip provider wo can be trusted and be contacted directly if needed.

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Adele Ottley
Jul 05,2024

Through no fault of smarttrace there was a problem with the chip itself? I'm very great full of the excellent service from smarttrace and that is with no problem of getting a full refund thank u very much

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kayleigh mills
Jul 04,2024

I had a problem and bree and joanna managed to solve it straight away. Thankyou girls

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Steve
Jul 03,2024

Joanne answered my queries very quickly. Would definitely use again

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Steve
Jul 03,2024

Bree's quick and helpful service to resolve our Microchip issue really saved us some worry. Great and helpful service!

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Cara
Jul 02,2024

Great customer service. Acted very quickly and resolved my issue. Bree was Very understanding and extremely helpful

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Chris
Jun 29,2024

Bree was most helpful sorting out my registration problems, keeping in contact and updating me until it was resolved. Many thanks Bree 😊

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customer
Jun 29,2024

Very helpful and prompt service highly recommended

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Sara Fox
Jun 29,2024

Unable to get the webpage to work. It's as if the enter button will not function. Tried to register my dog, have already paid but it won't go any further when I try to enter. Wrote out an email on Contact Us, again, as soon as you click on Send, nothing happens. I had already waited a couple of weeks to do this as I paid a while ago, but after I paid, there was an error message saying the website was going to be down for 48 hours. Edit 15th July: I have increased my rating but this is only for the Customer Services Team. They have helped greatly. They have had to enter my dogs details onto the site as still it doesn't work. I would hate to imagine what the Customer Services Team are having to put up with at the moment.

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julie
Jun 28,2024

Bree was very helpful

01208 420 999 [email protected]

108 OFFICE, 372 OLD STREET, EC1V 9LT, LONDON, GB

https://smarttrace.org.uk

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