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We will make sure your dog finds the perfect fit
Reviews 706
Stephanie
Dec 27,2024The hoodies arrived in a timely manner and seemed to be of great quality. I bought matching hoodies as gifts for my daughter and her dog. I think this is the third order I’ve placed with SparkPaws and I’ve always been happy 😊
N. Newsome
Dec 27,2024Excellent customer support. I highly recommend this company. You can feel safe knowing they stand behind their products and resolve any issues that may arise. Will continue to support this business for all of my dog’s needs.
Emily D
Dec 27,2024- Shipping times are unreliable, this company is based in China so shipping could be days or weeks. I ordered a set and it arrived in 6 days from inside the US but needed to make an exchange and it came from China. It has been 3 weeks and I am still waiting on a Christmas gift.
Faith Jardine
Dec 27,2024Great quality and amazing customer service!
Peter F
Dec 27,2024The size chart was very helpful! We bought a different outfit for our pup and it was 3 sizes too big. I was very worried. But the spark paws hoodie for perfectly and we live the little leash hole in the back!
Julie Roberts
Dec 27,2024Wonderful PJ’s
Diana
Dec 27,2024The pajamas themselves seem to be of high quality, but it took over 2 weeks to delivery when ordered on 11/18, and at 4 weeks after requesting a size exchange, I did not receive my holiday pajamas. Even worse, emails go days without response so their choice to ship via slow services that take 2-3 weeks is not working. Very disappointed.
JP
Dec 27,2024I ordered 5 items on 12/9 thinking that would be plenty of time to arrive before Christmas. However, apparently everything comes from China and the order did not arrive until 12/23 or 12/24, after I had already left for my holiday trip to see my dad. I went back to the website and unfortunately there is no area to process a return, so I have emailed them directly. I found buried in all of their emails that you have one hour after the order confirmation to cancel or otherwise no refunds. This is is just really an unfortunate way to do business and now I'm out $123 and have 5 products I don't need and no way to return them.
Mélanie St-Louis
Dec 27,2024Didn’t receive my package yet
Courtney Wynne
Dec 27,2024Takes ALMOST a MONTH to get my dogs items! I love the clothing,they have a decent to good variety BUT it takes to long to get delivered! Ordered Dec..7th an it's the 26th AND it's NOT in the United States yet! That's Ridiculous. Better luck next time IF I give them another chance!!
Jonathan Owen
Dec 27,2024Sizing wasn't even close. Tried to return and refund but no information on how was given. Paypal then sided with the vendor saying that the product wasn't missold. As others have mentioned, tracking was none existent, took 3 weeks to get here after presenting as being UK based. Complete sham.
Robin Salasin
Dec 27,2024Very hard to track package using the supplied tracking info. And the contact phone number is in China. It is going on three weeks and still no package or notification from Spark Paws on when to expect it.
Linda Mcginnes
Dec 27,2024Very happy with my dog sweatshirt
BrandLover
Dec 27,2024Terrible company and customer service is beyond inefficient. I purchased a item in L and a item in XL unfortunately neither item fit which I can understands that my dog in “in between sizes” I have since been communicating with customer service who take over 2-3 days to respond firstly said they would send a “replacement” item in the right size and for me to keep one of them. They haven’t posted any “replacement” items and due to days and days between responses I had to carry the items to return with me for days as there is no formal return procedure their customer service has to give instructions on how to return. After receiving instructions and spending $16.20 to send all items back tracked using UPS, I’ve misplaced the return receipt due to it being Christmas etc. and flown from The USA to Australia and the will not issue me with a refund as I haven’t given them the tracking receipt? So where do the so called returned items go? I’ve put all my details as instructed and I’m now out of pocket over $100 for the goods plus shipping. I’ve told them I’m more than happy to wait for the refund until the receive the goods and apologised I lost the receipt but they won’t agree. The product is good if it fits but the customer service and returns policy is terrible and I’d never buy again.
Mrs Moira Harkin
Dec 27,2024I completely messed up the size on my order, I contacted Spark Paws to arrange a return and they offered me an exchange which I jumped at as though the wrong size the quality of the dog sweatshirts were top notch. They then told me I didn't have to send the others back and I was able to donate them to my local rescue centre. Excellent quality, great price and helpful service thank you
Nicole Day
Dec 27,2024I wish I could give 5 stars because my dog hasn’t taken his hoodie off since we got it. It’s super comfy & fits perfectly. Unfortunately, the reflective part on the back started peeling off on day 2 & since we live in the northeast that was important for our evening walks. The other things was shipping was very slow.
Hunter Elmore
Dec 27,2024Ordered multiple items. Took well over 3 weeks for delivery, missing Christmas. No communication to us that the shipment would be this long and miss the holiday. Company used for shipment gives very few and useless updates, and is very difficult to contact. Will not be ordering again. (Edit: they mention below that the order arrived “just in time for Christmas” - it did not. We had to travel, leaving on Christmas Eve, and the package didn’t arrive until after 8 pm on Christmas night. Hardly “in time.” Also, the reply below marks the first and only communication they’ve given regarding any delay in shipment - weeks after and only after a poor review. )
Melinda Bales
Dec 27,2024I have not received my order and it has been 3 weeks. The tracking does not indicate where it is or when it will be due for delivery
Holly Graf
Dec 26,2024Ordered from this company almost a month ago never received the items and tracking is Chinese. So the movement in the items in transit is vague!!! So not buy from this company, I talked to customer service which is hard to get ahold of and they said I had to wait 21 days. It does not say that in shipping email at all. They wouldn’t give me my money back either!
Anthony Villanueva
Dec 27,2024Sizing is confusing. So it's easy to get the wrong size the 1st time. I wouldn't mind, if the shipping didn't take a whole month for the clothes to arrive. Got XL 1st and thats for tiny dogs Still confusing Got 4XL this time around for my rottie The shirts fit but the hoodies are too big....im not going back and fourth with shipping anymore....frustrating. If you got patience order at the website, if not Amazon.