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Established in 2005, Spreetail, LLC (formerly VMInnovations.com) is an internet retailer based in Lincoln, NE, USA. In addition to our website, Spreetail is one of the top rated eBay sellers with over 400,000 positive feedback and 99.7% customer satisfaction ratings. While shopping with Spreetail, you can expect to get name-brand products at the lowest prices in the marketplace. We work hard to deliver the best prices and fast free shipping on all orders. Experience why over half a million customers chose to shop with us.
Reviews 524
Ernest Charles Dunmore Sr.
Jul 22,2020I ordered a jump o lenee on Monday,tracked it and it said it should be here by Saturday,I was like wow thats fast,Friday got here I tracked it and it said it was delivered at 1230pm called & emailed them just to get im sorry the shipper said it was delivered and you signed for it,still fighting with these people just to get a item I paid for,such a scam no help what so ever,call your credit card company like thats not the answer 🤔
Rodney Gravely
Jul 22,2020Bought a pool from them that we had to return. We got the run around for a couple of days and after a week of calling and what not, we got a pickup date. Charged us nearly $300 to get have it returned and send us an email saying we have to put it on a pallet and if we don't have a pallet to put this 318lbs pool on, to pretty much go find one or they won't take it back. Why are we paying $300 when we have to practically do all the work ourselves?
Robert
Jul 20,2020Shopping online at Walmart. Looking for the Reliance 7 Gallon water container that I could not find in the store. I ended up purchasing the only one that I could find on the web site which was on sale for ONLY $59.98 for two of them. I FELL FOR THE SCAM when they are only $14.95 each when you buy them at Walmart. NO Luck trying to cancel or return the order. VERY UPSET that Walmart would support this scam by selling the product through their website.
J McKeown
Jul 18,2020I’m scared to death About my order that they can’t find, Monday morning everything was fine now they can’t find a 300’pound pool? The man i talked to was ignorant and said well I just cancell. No I WANT THE POOL!!!! Called back talked to a sweet young lady who has the same birthday as me. 11/5. Please JUST SEND ME THE POOL, PLEASE!!! I bought 1,000 dollars in wood for the deck and sand!! Please VM help me!! It’s for my uncle who is mentally challenged. He is so excited, so was I until this. They say it’s coming from a warehouse in PA the first time Texas I live in nj why not send it from the pa warehouse the first time? PLEASE SEND THIS POOL ASAP PLEASE GOD HELP THEM!!! Please!!!!!!! ALL I WANT IS THE POOL AND IT TO BE TRACKED!!!!! Thank God for the girl! My heart is broke, I just hope this will work out! Jaime/Laura WEST WILDWOOD NJ PLEASE
Don Waters
Jul 16,2020Price gouging for pool supplies, up to 10x markup on most of their supplies.
Stacey Ann Forbes
Jul 16,2020I ordered an inflatable spa. It did not come with the solar mat. Because it had been more than 30 days (I hadn't opened it) they wouldn't exchange it or send me the missing part.
SS
Jul 15,2020Makes mistakes (e.g., sending you the wrong product) & then blames you for it. Backwards customer service that just talks in circles & ultimately can't help you. Update: customer service is still talking in circles & incredibly unhelpful before & after their below comment.
Consumer
Jul 15,2020This morning, July 14, 2020, I saw an item they had listed for sale on eBay, an Autel MaxiLink ML619 Vehicle Diagnostic Scanner Tool. Their long description stated that it would work with my vehicles but I learned later that it would require a software update immediately upon delivery. I realized this item was not what they had described. I immediately sent a cancellation request. The item was ordered at 8:58 AM and confirmed by them at 9:04 AM. The cancel request was sent at 9:39 AM but they refused to cancel stating they had shipped it already!! There own shipping transaction shows that they only created a label in order to state it was shipped and deny the cancellation. Do they expect anyone to believe the item was en route to me in less than 45 minutes? I have contacted eBay, which is part of the problem as they apparently give these people a trusted rating even though they have a ridiculous amount of negative and neutral ratings. I contacted Paypal as well. All of this was done before these people could have possibly shipped the item as they stated. The email they sent me telling me the cancel request was denied had any link to them blocked from me! I can only hope that eBay and Paypal put an end to this companies horrible practices. This is my order number if anyone wants to look at it, if that is possible: Order number: 18-05392-09236 So now they are trying to blame eBay denying they ever got the cancellation request! The more I hear from these people, the more I am convinced they have no integrity and will lie about anything and everything. Does anyone believe they will actually refund my money under any circumstances or will they just come up with another lie to keep it as they have done to most of you? I am going to push both eBay and Paypal to stop this company from continuing to run these scams with their knowledge. This company is the exact reason people are afraid to deal with eBay because they apparently cannot be controlled. I have the email from eBay sent at 9:39 AM that I wanted to cancel the order and that they were notifying the sender WHICH THEY OBVIOUSLY DID. THIS COMPANY RESPONDED TO EBAY THAT THEY COULD NOT CANCEL THE ORDER AS THEY HAD SHIPPED IT ALREADY. Who are they trying to convince that what they have done is ethical in any way? I am partially blaming eBay for this as first, they MUST be aware of this companies reputation, and second, they are allowing them to continue to do it to hundreds of customers. I will continue to ask eBay why they are shielding this group that has a long history of using this shipping scam to hurt eBay's customers. By the way, the eBay ad stated "FREE 1-3 DAY DELIVERY WITH HASSLE-FREE, 30-DAY RETURNS!" I have no confidence in their statements they will refund all my money hassle-free when all they had to do in the beginning was not force a shipment on an item they knew should be canceled. They sent it out after the cancel request knowing I would be forced to go this route and making it as difficult as possible to get a refund, certainly not hassle-free. It's the way they operate. Here are the shipping details as detailed by VMInnovations shipper, Laser Ship. As you can see, the label was created at 9:08 AM in order for VMInnovations to use the "shipped' already scam they have a sordid history of using to perpetuate their shady business practices and evade eBay issues. Does anyone believe they then ran the package to the shipper before receiving the request to cancel from eBay 31 minutes later. Apparently not because the shipper did not scan the package into their facility until 3:33 PM, 6 hours later. It was at VMInnoavtions for quite sometime before they sent it to the shipper. C'mon eBay, pay attention to these dishonest practices. 1,333 negative feedback ratings in one year for your trusted seller!!! Jul 14, 2020 3:33pm LaserShip Origin Scan DAYTON, NJ Jul 14, 2020 9:20am Shipment information created by LaserShip Jul 14, 2020 9:08am Label Created, tracking details will be available once the package arrives at the LaserShip facility This company has 120 complaints filed with the Better Business Bureau!!!
GSimons
Jul 11,2020Do not buy from this company. We ordered an intex inflatable boat for a camping trip. A FedEx tracking number was sent but the item never arrived. I was first told by FedEx that the item may have been lost, but then it was miraculously found 2 weeks later. It was to be reshipped out. I received an email yesterday staying that I needed to contact FedEx to give them more information so they could deliver my item. I called FedEx and they told me I need to contact the shipper because the shipper had contacted them to say the wrong item was shipped. The help phone number is never answered. It always says we are currently closed despite the fact that I am calling during the listed helpline hours on their website. It seems like this is a scam. Some reviews seem okay but perhaps they oversell the items and only a small percentage of people actually get what they order while they hold everyone else's money. I have sent multiple emails and have received some responses but they often don't address my actual questions. I sent another email today asking for a refund as the item clearly doesn't exist or was not actually sent to us. As it appears someone from the company always responds to negative reviews on this site, we thought writing a review may be our best way to get a response from them. We would like a full refund as we never received the item we paid for.
Lorie Brandon
Jul 10,2020I ordered the waterslide from Amazon only to realize they created a fake tracking notice and FedEx never recieved the package. Amazon then states it is not the seller's fault because the product was shipped. Huge scam. I then ordered from Target as my kids have waited all summer for the slide to come back in stock. Turns out it is fulfilled by VM Express also. Target has been no help because it is a third party seller. Last thing our kids need these days is more disappointment! Now I am out $300 for two slides!
Mike Styers
Jul 08,2020Stay away from this company. Ordered valves, sent the wrong ones. Trying to cancel a 2nd order thats been ready to ship for two weeks. Just because the shipping ticket was created they won't cancel... bad busness vm express watch out for this flakey company.
melody perkins
Jul 07,2020I ordered a water slide and it stated that it was shipped. 10 days later and no water slide. This is a scam. They create the label and never ship it.
Jeannine Therriault
Jul 02,2020I ordered a Clam Gazebo on Amazon but it actually came from VM Express.. after ordering I found a similar item much cheaper so the day the pkg was delivered from VM I immediately went to UPS to return it. The box went from my front porch to my car. It was NEVER opened. Once it was delivered to VMexpress In Lincoln Nebraska I received an email that I would be refunded $120 and I paid $240 for it. When I questioned it they said there was a 50% restocking fee. How is that even possible? The box was never even opened. I am filing a complaint with the Better Business Bureau and I also reported it to my credit card company. My advice to anyone is to never do business with this company. Do your research. The reviews are absolutely horrific..
Gabe
Jul 02,2020Well, I've ordered Saluspa hot tub on the 6/26. The next day I get an update with tracking number that it shipped. FedEx says the label was created - not shipped. Its July 1st, I called customer service and spoke to a lovely lady that said give it another day and she will look into it and if need get me a refund. I'm disappointed as I was looking to enjoy the hot tub. Order # 26438951 PLEASE HELP
Ash
Jul 02,2020This company has been giving me the run around for almost a month now about a pool I ordered. Never received my item & when I asked for a refund because THEY LOST IT they tell me they’re sending a replacement. HELLO I DONT WANT A REPLACEMENT. I WANT A FULL REFUND. they finally tell me today they can refund me but they have to take almost $500 because I have to pay the return shipping fee for an item I NEVER EVEN RECEIVED. HORRIBLE COMPANY TO DEAL WITH. SO horrible I now have to take legal action because this joke of a company expects me to pay the return shipping for a mistake they made, for an item they “lost,” an item that I NEVER PHYSICALLY RECEIVED. THE TRACKING THEY EVEN GAVE ME WAS FAKE. ITS BEEN THE SAME SINCE JUNE 23rd!!!! They claim that’s my new tracking but I saw that tracking before they even told me they shipped out a replacement!!! Joke of a company. I wish I could post the screenshot of the emails they gave me. Horrible customer service. This was their sorry ass email “ Hello, I'm so sorry that this item didn't work out. We do require you to pay return shipping in this instance as these items are large and require a freight pickup to be scheduled. If you would like to return the item we can set you up for a refund minus all shipping costs, which would be a refund minus $496.04. Please let us know how you would like to proceed.” HORRIBLE “CUSTOMER SERVICE” HOW DOES IT MAKE ANY SENSE FOR ME TO HAVE TO PAY THEM OUT MONEY WHEN THEY SCAMMED ME!?!?!?!
Karen
Jul 01,2020DO NOT ORDER A SINGLE THING FROM THIS SCAMMING COMPANY!!!! I ordered a pool through VM Innovations through Lowe’s website a week ago and was supposed to receive the item with two day shipping. The item still has not shipped and the listing has been pulled entirely from Lowe’s website. It’s as if they never even existed as a 3rd party seller through Lowe’s. I cannot get in touch with ANYONE to help me! I am being directed to get in touch with VM Innovations directly but have no way to! This is the most unethical business I have ever made the mistake of purchasing from!! This is absolutely ridiculous and disgusting behavior to take money from customers and then not deliver the product nor provide a way for their customers to get in touch with them, especially during a pandemic! I want to know the status of my order or a full refund! For the love of god can someone from this company assist me considering I am unable to get in touch with you?
ramonda ramonda
Jun 28,2020Do not order. Every time I order they cancel, and I havent gotten a refund. Its been days since I was supposed to be refunded and they still havent. Do not order from them unless you like losing money.
Victor Beauchamp
Jun 28,2020Same experience as everyone else, ordered a pool never comes no update just "label created" forever. Classic bait and switch impossible to get any honest communication from them, obviously with all the bad reviews this is how they do, BUYER BEWARE 👎🏽
Carlos Branco
Jun 26,2020Web site advertised something that was no longer available, and even accepted payment -- before telling me that the item wasn't available. I had to contact them over multiple days to confirm that the credit card charges would be reversed. Eventually, I did get full credit.
2021 Transformation Drive Suite 2500, 68508, Lincoln, US
https://www.vminnovations.com/
Henry Q
Jul 28,2020I ordered a kayak from this company, paid for it immediately, then received an email an hour or so later saying the kayak I ordered was not in stock and a refund was being issued to me in 3-5 days. 18 days later, no refund. I filed a case with PayPal for my refund with the email they sent me as proof. Instead of simply giving me a refund that is LONG overdue right now, they upload fraudulent tracking information on the order that was never in stock and send that fraudulent tracking information to PayPal to stall the case and possibly get the case denied in their favor! I have screenshots of all the fraud and deceptive stunts this company has pulled in order to get away with not giving me a refund for an item they never had in stock in the first place!!!!! Give me my refund or I will escalate this case to the BBB!! Response to VMinnovations Order #- 10-05370-12414 Item was never in stock and then, once I opened a claim with PayPal, tracking information was uploaded for the order that was never in stock and was supposedly being refunded? That tracking number you gave PayPal was for another purchase I made from you criminals, two separate orders, on two different days with two different order ID numbers and you put the same tracking number from the item you did ship on the item you never had in stock and never shipped?? And you think nobody noticed that? I'm pretty sure that's fraudulent and illegal! Update: Escalated case to the better business bureau, after two months of fighting for a refund, I was finally refunded. Worst experience with a seller I've ever had in my 12 years on eBay!!