SSE Customer Service
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SSE providing energy to businesses and homes in the UK.
Reviews 180
Aivaras Stankevicius
Feb 27,2024worst company ever! So disappointed!!! Avoid because you gonna be ripped off !!!
Carol Kewley
Feb 10,2024I've just had my gas disconnected as soon as it went to zero balance. No warning, no grace period, no emergency credit, nothing. This is not how to treat people.
tom hayes
Dec 20,2023Absolute shambles changed our account no without telling us, meter reading will not input in to their system, taken incorrect money out of account twice, awaiting refund, over 2 1/2 hrs on Phone trying to sort. There excuse glitch on computer system, will be going to the energy regulator if not sorted in the next week. Do not go near this company
Daisy Gilroy
Aug 18,2023Tried to call to explain an issue after speaking to a really lovely advisor last time. I then was met with a woman who did not listen to my complaint and told me off for not calling sooner when I’d already spoken to an advisor who I had explained that I had had difficulties creating an account with and he assured me that it wasn’t an issue. The woman was persistently aggressive and didn’t actually listen to what the issue I was calling about was and claimed I have a reading on a date that I had not contacted them in any way and I do not have an online account. Left the call in tears with no answers and having been told off and told I was responsible for the bill before I moved into the property because I didn’t call soon enough
paul fisher
Aug 16,2023cocked up my account from the time I had government support £150 .oo stupid people paid it twice back in December phoned to let them know that they made a mistake then they took it all back except for £68.00 when I called them to let them know what they had done I was told that I never had £68.00 remaining and the agent accused me of lying date approximate
Scott Regan
Jun 30,2023SSE charged me for electricity for a property I never even moved in to! Took months to get the money credited (having paid it to avoid any credit score issues). Was finally credited what I was owed then a year later received updated estimated bill for extra £3!!!! Been on hold for 2 hours having been cut off once. I had got through after 40 minutes - explained my issue and was advised I’d be put directly through to senior advisor. Was in fact put back through to main menu - I was on hold for another 40 minutes before I had to go out. Was on my mobile so kept holding until lost phone signal. Have been on hold for another 30 mins so far. This company is useless and does everything possible to make it so you cannot talk to them and when you do the person you speak to cannot help you. I will keep going to resolve this issue but will never ever ever join SSE!!!!
Philip Clarke
Jun 06,2023Pathetic doesn't even cover it How are these people still in business You will never get through on the phone in less than 20 - 50 mins que - blaming the volume of calls ( joke) you can write to them (I did twice) they don't reply I opened a complaint on their complaints web - guess what, no response in 6 weeks I am at a loss for words and to how bad this is - who has all day to try and contact SSE Awful on every level -
WestLondoner
May 12,2023The worst and most unpleasant customer service experience I have ever had: intimidating, demeaning and soul destroying. I have been left feeling harassed, bullied and gaslighted after being pursued incorrectly for payment of a bill that was not incurred by me, not once but twice. Dealt with it all a year ago via customer service, who confirmed no outstanding debt. Matter closed then, and received confirmation in writing of this from SSE. Suddenly it's not closed any more, and I am being told that it has been referred to debt collectors. Last year's correspondence is apparently of no relevance. I just don't have the energy or headspace to deal with this company any more. Life is actually hard enough already.
Helen Salter
May 04,2023Yesterday evening received a bill from SSE/OVO claiming I owe £512.30 for usage between 15th March - 18th April 2023 - I'm 79, living alone in a one-bed flat in a so-called 'care' home!
Mr A Goddard
Apr 13,2023Had to repeat my post code 4 times and even then they couldn't understand. During the call they cut me off. So I'm in the process of changing my supplier. Absolutely terrible service from sse.
Em M
Apr 10,2023sse claimed to install smart gas and electric meters at my house before i moved in, they didnt. when queried the extremely high bills compared to properties of similar size and occupancy i was fobbed off as the gas smart meter wasnt sending any error and despite the electric "smart" meter i was being sent estimates. i was fobbed off with "the analogue meters outside my property are check meters" and no we wont send out a engineer to check all we can say is they are somewhere in the building. i can confirm the electric utility box outside has the consumer unit connected on the other side of the wall with SWA cable and the smart gas meter must be invisible. i have taken pictures of next doors smart meters adn compared with my bills model numbers and can confirm: I AM BEING BILLED FOR NEXT DOOR. i have also taken a picture of next doors IHD next to mine and THEY ARE THE SAME. both sse and ovo customer support are useless and im now being threatened with baliffs for £800 a month while freezing to death over winter
Jodie Jones
Feb 28,2023Absolutely disgusting company. Contacted me telling me I owed 1300 on gas when I don't have an account? Trying to scramble to find any help for 4 days ringing constantly one of the advisors put me through to Ireland, no help what so ever and I have 3 young children with debt collectors at my door for an account that doesn't exists. I've still received no help currently on hold again after speaking to 12 customer service advisors. Unbelievable. I wouldn't treat anyone the way I have been treated today when I'm just looking for answers and being passed around repeatedly because no one cares. It's so unfair
Fartun sharif
Feb 21,2023Absolutely terrible company. I have request gas account move to credit meter it’s been on pending mode. I have been calling and made numerous complaints nothing gets resolved. I will be leaving
Stephen Lancaster
Feb 08,2023Very hard to reach, provide email addresses that don't work and don't respond to WhatsApp, or twitter dm's despite their being advertised as a means to contact on their own website. The staff don't seem to have been trained correctly, they make silly errors and are inconsistent in responses. Overall, don't recommend this company.
customer
Jan 13,2023About 2 months ago I responded to a offer of 100 Pounds credit to have a smart meter fitted. I was told the credit would be paid within 30 days. The credit has not been paid and it is impossible to contact SSE. I have spent several hours on the phone without success. The new meter has now been fitted so I took the meter readings from the old meters and logged into my account. I was able to submit the Gas reading but despite numerous tries the system would not allow me to submit the Electricity reading. I also want to change the frequency of the readings, but yet again cannot see a way to do this online. I rang the number given when I booked the meter installation. After a 45 minute wait the call was answered, then redirected somewhere else, then another long wait on hold, then the line went dead! As it is impossible to contact SSE by phone or email It looks as though the only way to get the 100 Pounds credit will be to cancel my direct debits and make a manual payment with the 100 Pounds deducted. Unless problems are resolved the situation can only worsen, but it seems as though SSE really do not care!
KD
Dec 19,2022SSE they were ok at first. But they’ve missed a few appointments with no communication, the latest missed appointment being on the 9th Dec 2022 with no communication. My in-home display was playing up and claiming I was trying to use £5 emergency credit which I wasn’t, so I assumed a neighbour was touching buttons on my meter, SSE said that COULD be the case (as our metres are in a communal hallway and not even secured). They were supposed to send someone round two give a new in-home display on the 9th December (as the IHD reset instructions they gave over the phone didn’t work repeatedly) but no one turned up. But before that date I asked them if they could just post it to me and then remotely connect it to my meter (which they did before effortlessly and it was brilliant! ) but they refused, they INSISTED on sending someone round for some reason. I even explained that I wanted to avoid people coming into my house again after the first time as I’m still wearing a face mask. They didn’t care they refused to just post it. I’ve seriously had enough of SSE because every time I phone them now to find out where my IHD is I get told or “we’re only dealing with emergencies now” 🙄 But the contractor didn’t turn up with my in-home display so they should deal with me too! At least post one out to me, but they are only strictly dealing with “emergencies” which is ridiculous there’s other issues going on as well Which THEY caused. And Why all of a sudden would everyone be in an “emergency” having no gas or electric all of a sudden??? Smells like BS to me.
Joe smith
Dec 10,2022Ok so SSE have finally given me some help i needed so I have had to alter my review from what it was, to be fair. So thank you sse. I still found it hard getting to the correct department, getting sent to call center in South Africa. And one department to another. It took weeks. But finally sorted out. This will help me a lot at present concering my health.
Mike
Dec 04,2022Worst customer service I've ever experienced, left me without heating during winter because of their staffs inability to do their job properly. Was hung up on when I asked for the call handlers name
Michael mcauley
Dec 03,2022Literally the worst company. I have ever dealt with. They once had me on hold for 4 hours. The tried to get me to have a smart meter through deception. Have left me with a broken meter for months. My anxiety is through the roof. They said my complaint was being dealt with my the advanced resolution team. Just a fancy name for a team that tries to avoid Complaints. Since that they have blanked me causing me severe distress and leaving me without anywhere to turn Everyone should give them a wide birth and insist on a full investigation. Disgusting service.
Juris Ormanis
Feb 28,2024Broadband went down for hours now, no customer srrvice, nothing. Just wait for a miracle .... worst ive seen .. dont come near them