SSE Customer Service
To leave a review you need to be logged in
SSE providing energy to businesses and homes in the UK.
Reviews 180
Fiona Beveridge
Dec 23,2021Customer service excellent would highly recommend Catherine Holbrook thank you so much for your help and understanding earlier
Diana
Dec 17,2021Absolutely awful customer service on the phone. We called up trying to get our smart meter changed over from a pay as you go meter to a credit (pay monthly) meter. To be frank - the team on the phones do not have a clue what they're doing. They haven't been trained at all and have no idea what to do or how to do anything. When a customer calls, they just type into a webchat the customer's question and someone from the team type back what to do/ what department is needed. Except this team member also has no idea what they're doing. We have called around 8 times over the last 4 months, spending over an hour each time. Just today we have spoken to 4 different teams, each one saying it's another team that has to do it; even passing us back to the same team we have already spoken to! We have already made a complaint - no one even bothered to respond. This is the worst energy company I've ever been with. I'm going to switch to a different company today. The staff are absolutely incompetent.
Mr Trenchard
Dec 12,2021Rude inefficient and absolutely frustrating, banging head against brick wall
Ann Corr
Dec 03,2021I have been waiting since mid August, when my "smart" meters were installed, for them to be registered. Gas has been sorted, but despite numerous phone calls and broken promises the electric metre is still to be registered. I have now been told my complaint has been escalated to a manager. I won't be holding my breath. I have been a loyal customer of SEE for many years but this issue is really disappointing. I wish I had not gone down the Smart Meter route as it is anything but.
Mrs Elizabeth
Jul 26,2018Living in a two bed flat from four bed detached. Stayed with SSE. Standing oder for both Gas and electric. Major problem with the gas boiler following a huge bill which it was agreed to spread the bill over the year. A Formal Demand for Payment arrived 20/07/2018 Yet another phone to at my cost again. READ the transcript, SSE had agreed to allow me to set up the new amount, which I said I could not do as we were changing Banks. A text would be pleasant ? A phone call to me asking how the new payment plan ? I would like just to read the meters and pay,, horrid stressful company, CUSTOMER SERVICE, yes pay to phone them.
FS99
Jul 12,2018Appalling customer service, so far..... Just purchased new home in which they supply. Tried calling and first time hung on for >16mins so gave up; second time for >25mins. When they did answer, they weren't interested in my comments but just tried to put me through to another department. No way I'm holding on any longer! I have emailed with my readings etc, but so far it has been 7 days yet no answer. I tried again also two days ago and still no email response. Frankly the company is bloody joke!
Amy
Jul 07,2018This company is not to be trusted in the slightest. They made it extremely difficult for us to switch suppliers, they have poor customer service, and they make serious mistakes. Avoid them at all costs.
Melissa Simpson
Jul 05,2018I went from paying £50 a month in year one to £217 a month even though I'm using the exact same amount of electricity, yes I was always slightly in debt but never the £400 in debt they're saying I have now even though I'm paying a higher monthly back. I called them tonight and even though I said to them I couldn't afford to send them more than £123 a month, they took £217 from my account this month which means I'll be going into my overdraft this month. I live in a small 1 bedroom flat, there's absolutely no way my electric bill should be £217 per month. I called them tonight, on hold for 25 mins only for the girl on the phone to be very short with me and blame me for my usage even though she could probably hear how upset I was. These guys are crooks.
bordertide
Jun 18,2018SSE's intention was/is to permanently deprive those overcharged. Under several sections of the theft act this makes them liable for arrest and trial. I have reported SSE for fraud to the specialist City Of London fraud dept. They have accepted my report and issued a CPN number as in confirmation a crime file is now open. This route to seeing justice prevail is open to every customer defrauded by SSE.
Rosamund Tat
Jun 16,2018Passed around from department trying to resolve a house move. Call cut off, 4 callbacks and 3 hours later the move was done I hope. The customer service assistant said since I was happy in the end he did not have to lodge a complaint! Appalling customer service. Don’t switch to SSE.
Mr Wright
Jun 11,2018I am 78. I ordered a new boiler from SSE. The boiler was fitted on a Wednesday but was unable to be commissioned due to a missing electrical part. I was advised the part had been requested by SSE electricians some time ago but had not been supplied to them The management were advised the part was required. No hot water. On friday the cistern was replaced with an imersion heater. On Sat rang help line who put me through to customer relations. Not able to tell me when part would be available. On Tuesday I received a T/call saying the part had been sourced and would be delivered to my address. Asked when. Further call told me part to be delivered by courier on Thursday. Part delivered and boiler commissioned Friday. One week an a day after installation . If one orders a boiler from SSE make sure it will have all the parts necessary.Only a small portion of the calls and problems explained here. I dont think the missing part was ordered until The tuesday. 5 days after it was requested no one at SSE can or will tell me when it was ordered. Some customer relations. Engineers and Electricians are excellent. Somewhere there seems to be rotten management.
Nikita Kuznetsov
Jun 08,2018Complete rubbish. Details of accounts and the associated charges are often wrong and despite calling customer service several times and being assured that they have fixed it (even simple things like precise address of the property), the next bill comes in with wrong information. Ridiculous.
Neil Atack
May 12,2018I've given SSE one star because I cannot give them zero. Terrible, do not use
Natasha Mahoney
Mar 31,2018Awful company are taking my 89 year old great aunt for a ride told them multiple times since 2016 she has moved out of the house gave meter readings they gave money back and closed accounts and now still chasing for bills they say she has not paid during 2017 when she was not even living there. Don’t think they understand anything about vulnerable customers. Can’t wait to call them again on Tuesday for yet another 2 hours conversation. Wonder how compliant they will be to the new data privacy laws due in May if they can’t get a simple thing like closing an elderly persons account down right. Stir clear of this company they are a shambles. They also told me they would hang up on me because I called them incompetent, clearly don’t know how to handle complaints either.
Spike
Mar 31,2018Terrible customer service, avoid this energy company at all costs. They make "mistakes" on your bill and then argue with you about it until you prove them wrong.
JD
Mar 29,2018We paid £150 upfront for a boiler repair in February. They could not come out for 3 days so we had to cancel and pay another company over £300, as we could not be without heating or hot water with a five week old baby. Phoned several times since but have still not received our refund. Call centre just says we have to wait for another department to do it manually and does not offer any help. Not happy
Guy Jeynes-Ellis
Feb 26,2018I have tried twice to call SSE to fix my gas and electricity tariff. The first time i tried to call this morning I waited 45 minutes for a reply and gave up. Just tried again at 11.00am on Monday 26th Feb and once again gave up after 15 minutes. Absolutely dreadful that a major energy supplier can't even answer the phone!
David Stamps
Jan 29,2018Well, i've had a few problems with SSE, a few gripes, but i must say with confidence their customer services are usually 'on the ball',consequently my problems are always sorted to my satisfaction, and this has been quite consistent a thing. I therefore rate them with 4 stars accordingly.
Andrew
Dec 31,2017They are biggest energy supplier crooks. If you switch away from them to another supplier they will then send you a bill 2 years later claiming you where with them. This happened even though I was paying my new supplier. Stay clear of SSE, Swalec and all its other divisions they are the worst most crooked energy supplier. They use Pastdue to claim you have a unpaid bill, even though I paid my final bill before switching. Be warned pastduecredit.co.uk are a criminal organisation who operate with SSE crooked practices when switching. Do not ever consider SSE or its subsidiaries, they will it difficult if you ever switch from them.
lynn Davidson
Jan 06,2022Used the Pay as you go web-chat this morning and my question was answered quickly. The enquiry I made was also resolved in less than 5 minutes. A very good system that I would not hesitate to use again