SSE Customer Service
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SSE providing energy to businesses and homes in the UK.
Reviews 180
bumbaclaat1989
Apr 30,2022The absolute WORST customer services dept I have ever experienced.
nathan postill
Apr 19,2022Absolutely fantastic service of Craig from Scotland 🏴 I’ve been a loyal customer of his & sse for years very amenable professional & polite.I would more than happily recommend the company & Scottish Craig. What ever he’s getting paid it’s not enough !.
BarbW
Apr 05,2022Absolutely appalling customer service, both 'on-line' chat (who gave me wrong information then just ignored me) and the telephone version: I could barely understand what was said and had to keep asking him to repeat what he said. Again, he was no help at all ... and finally just disconnected the call. I can get absolutely no answers - at all - as to why my direct debit was increased by approx 54%in March when the increase doesn't come into effect until 1 April. They seem to find it ok not to reply to people and to put people in their customer services telephone centre to be unable to speak English adequately, talk over customers, keep changing the 'story' ... and finally just keep saying (Mrs ......, I can't hear you .... when the line was still open and I could hear him perfectly well). I finally had to disconnect. Disgraceful! Well none of this is ok and I am just considering my next step. We are entitled to speak to people we can understand and to receive responses to our on-line chats.
Rodney
Mar 30,2022A manager finally rang me so I went through the whole saga again & as expected the buck was passed. THIS COMPANY ARE A JOKE & THEIR STAFF ARE CLOWNS.
steven wellings
Mar 26,2022minus ten billion stars, times infinity, plus one. Basic issue. 1...cant get to speak to a manager, 2.......manager cant dial number, 3. .......manager cant dial confirmed number, 4.....manager seems to be unaware phones work more than once 5....managers e-mail is a dead end 6.......manager cant be bothered to read e-mail and answer questions posed about 2 weeks ago 7........customer has spent 3to4 hrs trying to get answers 8 just e-mailed them telephone number yet again, wonder if they know how voice messages work? ( want to know cut off fees, reconnection fees)...... ......................3 hrs later, spoke to manager in South Africa after asking then insisting with same poor worker(who was nice) for nearly 45 mins straight. 28 march 2022 promised to call and give info another lie. 1 April. They rung.... immediately hung up then sent email saying they had tried to call, and still did not hand out the information requested. brief e-mail would have sorted this out... i'm moving company. 3rd of April replied to sse message below inviting to correct issues by midnight on the 6th before contract with other supplier starts.
Clare Cronin
Mar 26,2022My 72 year old widowed Dad came to me today in such distress. He's been quoted the estimated bill for next year will be 4 THOUSAND. He has an average sized 3 bed house. I know energy prices are rising etc but expecting and charging people that amount of money is disgraceful. My Dad - who has worked all his life - should not be worried and stressed that he won't be able to have the heating on, lights on etc! Absolutely shameful, I don't know how these energy boss giants sleep at night
Ian
Mar 21,2022Do not touch this company! I was appalled to discover that after they had written to tell me that my DD would go up from 1 April, the company took a second DD payment from my bank account this month without any notification and without my consent. This was taken just six days after the normal Direct Debit had been taken. They took the second payment despite my account being nearly £200 in credit. I was shocked that a company could just take money from my account without consent! I have now cancelled my DD which means they are now going to charge me an extra £85 a year. It is an absolute scandal what energy companies get away with this sort of behaviour. They treat their customer with total disdain. For all the hassle, I get a goodwill payment of £30 - big deal. A guy from the complaints department rings today and tells me I shouldn't have received the goodwill payment. You couldn't make it up - appalling!
PG
Mar 20,2022So I wrote a pretty daming review about SSE a couple of weeks back. And I thought that would be the end of it. It would be ignored but much to my surprise I had a phone call. They asked me to talk through what had happened, which I did just for the call alone I have to say it's good to see a company step up and take responsibility..I won't say what else happened in the call. So thank you SSE for taking my complaint seriously and making contact
Bronwyn Logan
Mar 11,2022I soke to Tracey in the tariff department she was absolutely lovely so helpful kind and caring,total opposite to the lady I spoke to earlier who was not helpful at all and quite dismissive. Tracy really helped me and advised me,she was fantastic an absolute credit to customer service.I cannot praise her enough.
Kendal
Mar 06,2022A whole year of misery I have edited this because I have read lots of other reviews and there is a similar pattern. It seems no one’s electric smart meters are filtering readings through to their computers. What on earth is going on??? I have been a customer of SSE for just over a year. I have gas and electric smart meters. My electric smart meter doesn't work as it is not sending readings to their computers. I was initially told that it was undergoing and enrolment period, but after 6 months that excuse became tedious. A lady called Vyette assured me she would sort it and that she would pull a manual reading and offered a £50 credit as a gesture of good will that was 14th January in an email (evidence) this would all be done by 25th February and as predicted (by myself) none of this has happened. In fact I've been inundated with emails and texts asking me to provide a meter reading. I log into my account and get a message saying you do not need to send a reading and the reason is:- "This is either because the account is closed, or it's not an energy account". I refuse to phone them because I told Vyette that I shouldn't have to seeing as it's meant to be a smart (dumb) meter. All I want is a bill with a genuine meter reading instead of estimated readings. I have absolutely no idea why they cannot install a meter that works. If there wasn't such a bad energy crisis with price hikes and difficulty in switching I would have jumped switch at renewal last week and therefore took the "better the devil you know" approach DEVIL being the operative word. I have today escalated my complaint to the ombudsman and hope they can help.
Florence
Mar 06,2022This is a big thank you to Melody who was very helpful on the call last week. Well done 👌
Lynn Garnham
Mar 02,2022I am having difficulty explaining that I have paid my bill, I sent a letter with proof of payment, but again today I received a telephone call telling me to pay, after a long wait on the phone I received an apology, my bill was paid. When will this stop?
Jock McTavish
Feb 27,2022SSE supply my electricity. I found the people very helpful on the 'phone when switching. Not just sales, after care aswell. However something has gone wrong. Can't get through on the 'phone, call back service hasn't happened, can't log on to my account without resetting my password every time. When I emailed customer services I received a reply telling me it would take up to two weeks to get back to me
janice
Feb 14,2022I received via post an appointment card regarding my smartmeter is waiting for me in their warehouse waiting for me to give them a call with their suggested appointments shown on the card. I never ordered an smartmeter in the first place and I didn't like that SSE thinks that I needed one???? So I called up and tried to explain I never ordered one in return I had s stroppy, patronising, sarcastic 'agent' that really got my back up. The call wasn't going well and this so called agent was missing my point entirely by belittling Me all the more causing me to get my back up further. She refused me to speak to a supervisor as I was too demanding then she started shouting at me. Yes I did swear a couple of times (slipped out) and she told me in a couldn't be bothered attitude it's just an appointment card that marketing dept had sent.. really hated her attitude so in the end I hung up. So SSE I don't need you to run my life for me on how I should control my energy bills and if this is an marketing ploy to insists your customers to install this smartmeter by sending out these appointments cards in what you have paid out in postage don't you think money would have been better spent in decreasing the energy bills when they are hiked up in April and also training or employing more understanding staff...???? You are only lucky to get one star and that's at a push... Terrible service ..
Ms Abigail Fisher
Feb 08,2022Rip of merchants with zero customer service
Tony Robertson
Feb 06,2022DO NOT HAVE A SMART METER FITTED. I cannot stress this enough, The promise of saving electric is a lie, in fact it is the opposite. The monitor they give you to track your usage never works, they don't assign you payments to your account, making the account seem in arrears. Send letters threatening court action, and switching to pre-payment, that it seem they can do remotely. All despite being with them for 40 years. There is not enough room here to fully list all their failures. Seriously considering taking a County |Court action out against them. (MORE STRESS)
paul
Feb 04,2022After complaining to the Ombudsman Service twice now. Having a speech impediment I can’t phone them and live alone. Their customer services doesn’t reply to emails and even when you have a named person it’s poor service. Do not join these charlatans
Kristaps Rūsis
Jan 11,2022Worst customer service ever, they cut you off, tell that they will do what you asked them, just to realise few months later that they didnt. Horrible service!
Nicholas Fleming
Jan 10,2022Transferred to SSE in August 2021, set up my on line account , information on usage unavailable. Had a smart meter fitted in October, on line account information still unavailable. In November I phoned and e-mailed many times for a electricity bill with actual readings, I provided my smart meter reading, to be advised a 3 month bill of over £5,500. . . .Again I requested my account gets sorted and provide an actual bill, but was then presented with an estimated bill using a reading my old removed meter. I raised a complaint on 3rd December, only to find out the complaint was closed on the same date without telling me. The complaint was reopened only for it to be closed, again without telling me, when a meter reader came to my house on 29th December. I still have no actual bill, my smart meter display only works on a majority of the time, Have raised the complaint again , all I want is an actual bill. My on line account , which currently shows I am in credit of nearly £500, has still not had an actual bill since I joined SSE 5 months ago. . .. . .How would I rate SSE customer service ...Useless. Would I have a smart meter again so you have hassle free meter readings sent automatically. . . . NO
Karen Woolvin
May 03,2022I phoned SSE more than 3 weeks ago when they increased my direct debit by a ridiculous amount. I was actually £242 in credit and told them it would cause me great hardship for the rest of April. The customer service rep I spoke to, reduced the direct debit again and promised to process a refund of £200 in the next 7=14 days. This did not happen so I phoned to chase it today. It took an hour on hold before they answered. The representative said he would try to put the refund through again. At this point I challenged him on the 'again' part. It turns out that when they promise a refund of your own money, that's a lie. It goes to another department for approval and mine was rejected. They don't have the courtesy to tell you that before you waste an hour on hold chasing it. I have now informed them that if I don't receive the refund in a reasonable time frame, I will make an official complaint to the Ombudsman. Either way, I now intend to cancel my direct debit and set up a standing order instead. It may increase my tariff slightly, but it will mean they can no longer plunder my bank account at will and cause problems. Enough is enough! *Update I have phoned SSE again today (May 12th) only to be told my refund had been rejected again because the customer service agent had failed to calculate my usage based on the meter reading I had to crawl on the floor to provide. Again I was not informed of this rejection. In my opinion this part of the process is totally unnecessary. It's quite simple. My account is in credit. It's my money and I want it back. My future use should have absolutely nothing to do with that basic fact. This time I have been assured that the refund is being processed. Watch this space! I'm not holding my breath.