SSE Customer Service
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SSE providing energy to businesses and homes in the UK.
Reviews 180
Tanya
Jun 28,2016Double billed £200 when I haven't spent a single night in my newly-built house. I've been sent two separate bills for the same address. I have squandered several hours waiting for them to answer the phone. The call-back function doesn't work and they're about to debit me in full despite repeated attempts to call them throughout the day whilst also doing a full-time job.
Ms l stalk
Jun 27,2016I've just been charged £49.87 collections visit fee even though I'm paying my gas bill. I think it's time to move to another energy company and leave these vultures alone.
nicola Taylor
Jun 23,2016Had no issues using sse we have just changed after a year as the price went up so we looked for it cheaper and got another cheap deal with another company! Thanks sse for being our first provider may come back next year if the price is right! 😃
Asif Ismail
Mar 26,2016Southern Electric is a nightmare and I sympathise with all if you who have rated their poor service. British Gas came to service my boiler and made me aware that the earth reading to my house was too high and dangerous. They called out Southern Electric on 2nd March 2016. We had about 4 different teams turn up on the day and finally they decided the problem was with the line outside. They dug up my driveway bear in mind I am in a permit parking area. They put a supply though my letter box with a loose wire through my hallway (I have 2 young children). They then forgot about me for 3 days I had to chase the job down with local depot who knew nip thing about it. The long and short is today is the 26th March my driveway is still dug up and the plastic fencing is falling all over the road. They have forgotten about us! It's ridiculous that I have to chase.....I also work in service industry and just shocked with their lack of customer care........Southern Electric CEO get in touch I gave pictures and full report to show you how careless your organisation is.
Paul
Mar 18,2016DISHONEST ARGUMENTATIVE THEIVES If i could give a rating of no stars i would.That's how I would describe then, and that's with the first bill of £608. I live in a new build property with a E10 rating. I rang and questioned why the bill was so high. Went through all the details and was asked if I had a 50ft swimming pool out the back that's heated. When I so no, the customer services rep said that it's impossible. Did a burn test, and nothing getting used. They said leave it for a week and we will do it again. Same thing again, swimming pool, hot tub? Once again no I don't have any of them. Do you have your heating on, no I have a wood burner. OK let's do the same again, I'll ring you next week. Same stupid questions. Same answers. That week, I found out my neighbours have had the same problem. Huge amount of electric used, very high numbers on meter reader. Not using it though. Today, I thought finally I had got somewhere with them, you can talk to a manager. Well that's when I got mad. This manager, Scott, who is just a shift manager couldn't be anymore help than !@#$ on a bull. Someone who thinks he can speak down to customers. Arrogant pig-headed !@## comes to mind. Told me I had used the electric and I had to pay. Would send out a engineer but the meter won't be wrong. So I'll have to pay. Didn't want to know the situation, didn't want to know that the other new build cottage next door had the same problem too. At the end of the day, nothing is sorted, except I'm in a bad mood and SSE still have not worked out how customer service works. I am taking it further, and Southern Electric will find that not only me but my neighbours will be leaving to another company who know how to treat new customers. SOUTHERN ELECTRIC -VERY VERY POOR VERY DISAPPOINTED
Laura Keen
Jan 15,2016I was put on a metre and paid the debt off, when I come to change they said I owed them £106 I phoned them and said I had paid all the debt off and it was wrong, the lady checked and said yeah it is wrong you owe £89, I said no I don't owe that either, so she went and checked and came back with £64 and it's still unresolved as no one seems to help they have sent letter saying I owe £51 for electric Now. I have asked for a breakdown but nothing received just a load of letters with different figures on. And i have had numerous letters for southern electric phone and broadband to even tho I have paid what I owe and have the letter to confirm this. Will be making a conplaint.
Julian
Jan 14,2016I've needed to call SSE several times recently. You have no idea where you are in the queue or how long it may take to be answered. And while you're waiting, you have to sit through a tape loop telling you that "SSE is proud to make a difference". Well they certainly make a difference by spoiling your day. And by the time you've been through the loop five times, you hate them with a vengeance. It's technically possible to tell callers where they are in the queue and update that every minute or so - Victorian Plumbing, Everest Double Glazing and others do it, so why doesn't SSE? Because they treat you as a cash cow.
Chris Smith
Dec 18,2015Spoke to an operator regarding splitting a payment into two installments. Agreed, first payment made, account put on hold. Two weeks later I got a rather nasty worded letter from them threatening further action. Called up, was told that the hold wasn't added and the agreement not written down. A new agreement was made, account put on hold. Received a phone call from their collections team today badgering me to pay and stating that on the previous two occasions the account had not been put on hold. Not only that i was told that I would receive further letters and calls until I paid. Even though the original agreement was to pay the remainder TOMORROW. I refused to speak to them further and asked for everything in writing. Absolutely incompetent and rude to boot.
Zein
Nov 26,2015I am very disappointed with the actions of this company, A 4 month old baby resides in this household and there has been no access to heating or hot water for 3 days now since I initially contacted your company. I waited today for a representative to come to resolve the issue but nobody has come to my residence and I haven't heard from your company to tell me nobody would be coming, therefore I waited all day unable to go to work. The stress and inconvenience caused by your inconvenience has disrupted the household greatly. I have not received decent service from your company yet.
Ben Pietras
Nov 04,2015Sadly a shadow of their former self, reselling vodafone at an inflated cost. Very disappointed, I was with them for several years.
G Moss
Oct 22,2015Without doubt the worst utility Company i have dealt with for customer service, can never resolve issues, takes ages to speak to a person (today was 40 mins) but ultimately total waste of my time
Anna M
Sep 01,2015I changed to Southern Electric from First Utility just to save a minimal amount of money and I certainly wish I'd never bothered. The whole experience reeks of abysmal customer service and lack of communication and I'm currently paying monthly direct debits to both companies because I genuinely have no idea who is supplying my power at the moment! I've done everything I was asked to do, supplying meter readings online weeks ago, I've emailed SSE to ask for an updated position (no reply, although only been 4 days so far), and now receive an email saying they are estimating my bill and please provide meter readings. The whole experience has been sh*te and if I can get out of this contract I will.
lee cook
Mar 27,2015I was given an estimate for bills which persuaded me to sign up. I had 3 visits from SE to check the meter with one of those visits supposedly to make my bills even cheaper based on my usage.3 months later my bill was over £200 and they said my whole time with them had been undercharged. They had also told me various lies over the phone which led me to ask for the telephone recordings. It took them months to process the request for the outcome 'they've now been deleted'. I have refused to pay and told them to take me to court but they've persisted in sending countless threats in writing and phone calls which resulted in me being forced to change my number. Beware of these crooks!
N F
Jan 10,2015We switched to Southern Electric because they offered the cheapest gas and electricity rates. However, any savings have been lost by the number of phone calls we have had to make to the customer services team over the past two years. We opted for online billing and account management, but have never been able to successfully submit our meter readings online (despite multiple phone calls to customer services). This means that we have had to phone through our meter readings every quarter and confirm that our estimated bill has been amended. The final straw came the other day when we received a letter informing us of an increase to our direct debit, despite being over £100 in credit. We have just started the process of switching to another supplier.
M Jinman
Oct 13,2014We transferred to SSE via M&S energy in 2013 which promised to offer the "best" customer service in the industry. In general the company did deliver good customer service, except upon transferring to another supplier as a direct result of a 15% plus price increase whilst other suppliers are offering a price reduction! Being aware that over £700 million is being held by energy suppliers of pre-existing customers, we took proactive action to secure repayment in a timely fashion which only was only resolved by telephoning the company, despite emailing the company, which remained unanswered. The reason for non repayment was a " computer glitch " which seems to be a standard answer when a company owes you money!
AP
Oct 13,2014I have mailed this company many times and I always get an acknowledgement saying the y will respond "usually within a day". It has never happened. Even when they reply as in a recent inquiry about unsolicited recorded marketing mails I eventually received a reply " I have made an internal complaint to the outbound dialling team and will ensure that your number has been removed. I have also requested further information as to how we handle TPS customers and why this call was made despite you being a member and denying marketing consent. The internal team have said they aim to get back to me within two working days, I will email you on Monday to with the information I receive." That was four days ago. As from today no reply as promised. I couldn't understand part of my bill recently I contacted them - here's the reply to my mail after seven days: "On your electricity account your last bill dated 03/10/2014 you had a balance of £2.46. Your current account balance will then show since your last bill where your account stands as it will accumulate your direct debits and will show how much credit you have built up to go towards your next bill. As your Fix and Save Sept 14 tariff finished on 30/09/2014 we estimated a meter reading for you on this date which would have then given you a balance of £99.24 however this is not an actual bill. When you view your online account you will always see the balance of your last bill and going forward a current account balance which will show payments to go towards your next bill, however due to your recent tariff change it will show our estimated usage to date. If you would like me to work out where your account stands up to date please provide me with a meter reading and I will work this out for you. Your next bill is currently due between 09/02/2014 and 19/02/2014." Understand it? No, neither do I. I've had enough, I'm off.
Susan Hedges
Oct 06,2014SE have been fantastic. took me on from my old supplier who was threatening me with bailiffs over THEIR mistaken billing. I've been with them for two years. No hassle, always answer 'phone quickly. They read the meters but if I'm out give sensible estimates and are happy to accept my meter readings. Take a reasonable DD and refund without being asked at the end of Summer. Fantastic , reliable, do the job. Don't care if it costs a little more, they are worth it but don't think they do. My previous supplier, not big six; supposedly cheap cost me as much in standing charges as SE charge for SC + fuel..
Rich
Aug 22,2014If you have plenty of time to sit around all day hearing "please hold your call will be answered shortly" Then this is the company for you! If this company want to get paid they NEED TO PICK UP THE PHONES! I gave up and so I will now make them wait a week, my time is important to me and if a company cannot pick up the phones on the payment line in less than 3 mins, "and lets face it the payment line is usually the most important as it means cash,spondooleys,wonga etc" Then they have serious problem!
Sylvia
Jan 19,2014An attempt to move from NPower to Southern Electric (SSE) has been made for several months now and they STILL have not got it right. 1) my initial application to transfer was lost 2) the second and current application for dual (gas & electricity) was only partly done. The gas move is still outstanding after several frustrating attempts to get the meter reading over to them, to get the account moved, etc. I am now paying Npower and Southern Electric until this matter has been resolved 3) the promised £30 incentive to move suppliers never materialised 4) the promised £20 M&S voucher incentive never materialised Many frustrating and time consuming telephone calls and emails later and this still has not been resolved. We which we had never moved to this supplier. People, stay away !!
Pav
Aug 24,2016Had electric account and charged me fortune. Cant use sware words but bunch of money grabbing bas t$#@rds. Offered me cheaper tariff when I decided to leave. Stay away from con company guys. Switched to Npower and paid half of what I spent last year. One request though. Should rename your company as southern con electric so everyone know what you really dtand for!!!