SSE Customer Service
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SSE providing energy to businesses and homes in the UK.
Reviews 180
A Howlett
Apr 11,2017What a bunch of cowboys.Within two weeks of joining this company they put their prices up.Consequently a month later I tried to switch suppliers but SSE blocked it. They wrote to me to say that they had blocked my switch because I owed them £559. What!!! for less than two months supply of electricity ( no gas ) to a one person, one bedroom flat. No Way. Now I have to follow a lengthy complaints procedure to get to report my problem to the Ombudsman, They are nothing better than highway robbers.
K
Mar 27,2017We moved to SSE last year due to them coming up as one of the cheapest and most reliable options on Uswitch, they have now decided to put their bills up 7% which has meant our monthly amount increasing by £46 and when I have called up to see what more they can offer me they have confirmed nothing. Safe to say I have now switched to another supplier, also one that doesn't have such a terrible rating on trustpilot - shocking!
Joe Acarnley
Mar 23,2017i joined sse for broadband and phone and telling you the truth I wish I never did as their customer service team are diabolical I can not wait until my contract comes to the end with crappy SSE as I will not be renewing my contract at all with them they are a big JOKE
PAUL HAMMOND
Mar 14,2017I sold gas and electric for these they are top in competition they really are good at what they do maybe not the Internet sales bit but gas and electric I cannot in any way fault them they were the cheapest back in the day which gained my trust I left purely because I dint go to concerts but I'm back ...the app fits my tablet.....the bills are simple......u can pay 28 days or monthly. .....u get gift cards and a flashy smart meters u can budget so much on ....I will never leave them again ever ......don't trust a companies u never heard of to save a buck u will lose in the long run they give u fair prices with vat added .......my house is so warm and it's still cheap I know the gas industry ....10/10 all day long I wish I worked there again I used to make so much money and they r English not French no foreign call centres just very happy Scottish people and they even don water if u hadn't a bad time u gotta to go back ...a definite front runner no excuses I'm loyal to the core
NCustomerO
Mar 04,2017I have tried several times to contact them as they are my current electricity supplier. I am charged 10p per minute to call them, and have now given up on 3 separate occasions after waiting 25, 28 and 20 minutes. That is £7.30 spent without managing to speak to a single person. Avoid like the plague, I can't even phone them up to complain about the shoddy, expensive tariff they have moved me onto...
S. Byrne
Feb 14,2017Since the death of my father-in-law we have tried to stop Southern Electric sending ludicrously overestimated bills on an empty house. We have now given them an accurate final reading as the house has sold, yet their so-called final bill is another crazy estimate, hundreds of pounds more than it should be. (It should be 66 pence!) And, as usual, it's sent in duplicate. They give no explanation of this latest error. We asked if, as a goodwill gesture, they'd write off the 66p. But of course they won't! The company's efficiency and profitability would be vastly improved if they were able to streamline their system. The staff are always pleasant - but seemingly completely incapable of getting it right. The loss of a relative is not an easy time. Every other company has been thoughtful, kind, efficient and very fast. Southern Electric is poor beyond imagining.
WinnThomas12
Feb 13,2017What a horrible, rude arrogant sales man I spoke to today, just because he couldn't be bothered to discuss my interest in switching over the phone and told me to find the information on their website. I said I wanted help and advice over the phone and he still insisted I get this information from the website and was not having it at all, his tone of voice, his attitude and his manner, well, he makes my blood boil just thinking about it. Needless to say, I will not be switching over to them, they are not worth my money with staff like that!
Chloe
Jan 18,2017Spoke to Sheena today in your customer service department. Really really helpful. It's my first time dealing with energy bills and she explained everything really easily and simply. Thank you
Kathleen Grant
Jan 07,2017I have been with SSE for a number of years and have always been very happy with the service i have received from them As my 1 year fixed price deal was coming to an end and the new deal was more expensive i decided to shop around as we are always being urged to do this and told how easy it is to switch energy companies Never having switched before i got very confused by the comparison websites so decided to phone U switch .Big mistake after trying to get through 4 times and hanging i on the phone for over 10 mins each time [during which they play pre recorded messages of satisfied customers stating how wonderful they are] i finally got through and was treated in such a rude unhelpful and abrupt manner that i terminated the call. I went back to SSE and waht a diiference the guy i spoke to was very patient never patronised me and was happy to explain again if i didnt understand the first time These guys really understand the meaning of customer service and in my book good customer service is just as important as saving money. Its no good switching if you end up with a company who are hard to contact and offer poor customer service.I am very happy to remain an SSE customer
Stupid Idiot
Dec 20,2016They seem to completely over charge you for electric/gas, switched to ovo & I'm paying nowhere near the same amount, also there customer service is absolutely the worst I've had to deal with from any company, sent me a large final bill once I switched,even though I pay by key meter & owed absolutely nothing, send threatening letters if you don't top up your meter by a ridiculous amount of money every week & don't give them your mobile number because you will also receive threatening text messages. No respect for customers & total scammers avoid at all costs!
jonathan evans
Dec 08,2016Very upset with your service, Had new boiler fitted 2014 "December of" Had two years cover shield, stated on contract that they would contact me during the cover to arrange service! never happened. Having phoned them Nov 24th they said could service my system on the 1st Dec 2016 8am to 5.30pm, Had a call on the 1st at approx midday to say the could not service due to high call out that day! so i was told they could re-arrange for the 8th Dec 4pm to 8pm. So was called again at 3pm to say this would not happen due to high call out again! Time has had to be made/taken off from work for an appointment which you gave me! for someone to be at the property on both dates. I have just received an renewal request by you to take out similar cover! I dont think this will be happening somehow? I cannot recommend and will be changing to another supplier. If thats the best you can do
Keith Williams
Dec 08,2016SSE have failed for 6 weeks to pass our meter information to EON resulting in threatening letters from the EON debt departments. SSE seem totally uninterested and despite further phone calls to them the simple issue has not yet been resolved. I have emailed a complaint now but a simple swap of providers has been made a stressful experience from their lack of ability to undertake the simple task of informing the previous supplier of our details. Just don't go there. May be a good deal but pathetic service all round.
FLINT
Nov 29,2016Electric: your account number 2311655119 Gas: your account number 8627225118 Rights of Entry (Gas and Electricity Boards) Act 1954 YOUR REF DMI 1/V4 23 SEPTEMBER 2016. COMPLAINED IT WAS SORTED OUT. NOW THIS WEEK I GOT ANOTHER LETTER REF DMI 2/V4 28 NOVEMBER ASKING ME THE SAME THING THEY WANT TO SEARCH MY HOUSE KICK MY DOOR DOWN FOR A GAS AND ELECTRIC READING. THERE EXCUSE TO COURT IS GOING TO BE A LIE. THEY NEED CONSENT FURTHERMORE THEY NEED TO PROVE THAT MY APPLIANCE OUTSIDE AND IN ARE DANGER TO THE PUBLIC ? BUT I AM NOT BY ANY PUBLIC AND MY GAS AND ELECTRIC WAS SERVICED INSIDE AND OUT A MONTH AGO I HAVE THE DOCUMENTS TO PROVE TO A COURT. FURTHERMORE MY APPLIANCE HAVE PASSED ALL TESTS AND THERE IS NO DANGER. I THOUGHT THIS WAS SETTLED JUST PAY MY BILL GET ON WITH MY LIFE THEY ARE CRIMINALS, GANGSTERS. I AM GOING TO A SOLICITOR SEE IF I CAN CLAIM FROM THEM THIS IS HARASSMENT. NOT EVEN IN DEBT TO THESE IDIOTS. THEY ARE CAUSING ME GREAT HARM AND DISTRESS, I REALLY JUST NEED TO SWITCH. SAY NO TO SMART METERS THIS IS ANOTHER TRICK THEY USE TO SAY YOU METER TO OLD AND THEY FIT A SMART METER WHICH IS WAY MORE EXPENSIVE AND OF NO BENEFIT TO THE CONSUMER. PLUS WILL GIVE YOU HEADACHES TO THE RADIATION OF THE SMART METERS. VERY BAD COMPANY GET OUT WHILE YOU CAN. NOT A GOOD COMPANY TO DEAL WITH. THEY BULLY THE POOR. KILL THE VULNERABLE PEOPLE
Mr Enda McElduff
Nov 24,2016When I moved into my new place I kept SSE on. I rang them and explained that I'm a single guy living in a small place and spend a great deal of my time at work/away. They estimated a sizeable monthly payment which I accepted on the basis it would be lowered, needless to say my account was always significantly in credit because I didn't use anywhere near their estimate, they refused to lower the monthly charge until at least a year to two years usage! needless to say I didn't hang around, crazy.
Mark
Nov 22,2016Wasted hours and hours on the phone to sse to try and get to the bottom of why we were paying £120 a month for a tiny one bedroom flat with both of us out at work during weekdays. As it turns out, their rates are simply ridiculous, and we now pay just over £40 a month simply by switching supplier... Absolute crooks!!
ellie
Oct 12,2016We are a couple of students who lived in a new apartment and we had to pay an estimated 70£ a month. We didnt use dishwashers, did one load of laundry a week and literally never used the heating system. Yet our bill came higher and higher up to 100£ a month. After we paid all our bills and moved out of the country, they contact us to pay this "final bill" (like we didnt pay any bill before??!) and when I call them they said that what I paid is not enough??? and they ask for 100£ more now. total scammers that act very superior.
Simon Deville
Sep 28,20161st time with them: they send me to 3 different address to pick up a gas card that never existed. 2nd time with them: - They had to send out a engineer to me and they said it was fine to go out as they would ring me 30 mins before (they never did) - They said I needed a new gas card and one would be with in with 7 days (never came) - was advised to go to a shop to pick up a gas card (they had no idea what to do) - I got in touch with the company and they asked me to go back to the shop where I had a argument so I could wait there while they explain to the shop how to do it (have already missed out 1 hour from work messing about with this) - Now I have to ring back in the morning to get a emergency engineer to come out and top up my gas meter till a new card is sent out to me This is just plain crazy will never ever deal with this company again
Cara Mason
Sep 26,2016Word of warning, never get your electricity with SSE Atlantic, they're all good until you try to leave. After paying them £485 they say we owed them in extra electricity. NOW they say we owe them another £403!! Meaning I have apparently I used nearly £900 more electric than I did on the more expensive tarrif the year before last!!!
Swiftpak Ltd
Sep 23,2016They all go to lunch between 12 and 2 and just don't answer their phones. Asked them to simply move a meter - said they couldn't do it for 2 weeks then turned up the next day and phoned me to say nothing was ready!!! I then phoned them 4 times on separate days to ensure they would turn up on the correct day - they turn up and turn the electricity off then tell me I have to pay to get the meter moved because i want it moved more than 6 inches!!!!! Oh and by the way i need to phone another company to do this and they will charge you....terrible terrible service!!!!
Mark Varley
Apr 19,2017I have been trying to switch my accounts to a 1 Year Fixed for over 4 months now. No one answers any of my e mails, nothing appears to have been done despite me receiving a message saying everything has been completed back in Jan. Very poor customer experience to a loyal customer. Time to switch I think.