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Reviews 877
Customer
Nov 29,2016Great Customer service, easy way to order an pay, great products.
TR
Nov 29,2016Good Telcon support on determining needs and prompt processing of my order. Products selected (H Burner and Reflective Glass) appear to be of good quality.
Mark
Nov 29,2016Very helpful, polite, and patient.
Riley
Nov 29,2016I have ordered four fire pit systems from Starfire Direct and there has always been someone very helpful on the phone to find what I need. I have had no problems installing their equipment on my own custom tables. The only thing that has happened is the metal skirt around one of their pans got hot and warped other than that I have had no problems.
Robert Flanary
Nov 28,2016Very helpful and knowledgeable customer service.
Greg Beach
Nov 28,2016Arrived on time and worked as promised
Chris
Nov 28,2016Heather was professional and very attentive. She made the process and transaction very easy. Thank you!
Linda
Nov 28,2016Very pleased with my order and the help from Starfire Direct representative before making my final decisions. Excellent help and service.
Tom Schrader :
Nov 28,2016Highly impressed with this experience. Starfire really made the difference with the technical support and advise. Install was complete within two hours of the kit arriving
Zareh Chiranian
Nov 27,2016My wife, the extra savy online shopper that she is went to YouTube while I was painting our brick fireplace. She finds this YouTube video from StarfireDirect on 'glass fireplaces' and closes me on the deal. I went along without arguement "only" because the installation looked so easy-lol. (Of course the wife thing had nothing do to with it). In all seriousness, the young man on the video was quite professional and convincing. The website was very user friendly and professionally layed out. I ordered the burner, and will likely go back to the site for all the other accessories as well. Kudos to Starfire!!!!!!!!!!!
Courtney Sneed
Nov 26,2016The website is easy to navigate and the products are great.
Joe A.
Nov 26,2016Had a very easy experience. Good prices
Steven Heil :
Nov 26,2016Salesman knew his product, was very helpful in making my decision.
Freddy De La O
Nov 24,2016Dissatisfied have not heard in five days. On what's going on with my order
Rebecca
Nov 24,2016Great site reasonably priced
Louise Crawford
Nov 23,2016I have ordered the fir glass for our fireplaces at our business and we get so many great compliments. The look is very beautiful!
Alex
Nov 22,2016They handled my order perfectly despite the fact they were out of a particular glass color suggested another and it was even better than the one I ordered.. very courteous
Karen Artman
Nov 22,2016Called Starfire based on Internet ad. Saw same product at Am Furniture Warehouse but it was back ordered until Jan 2017. Their price was &899 + tax + delivery. Starfire's price was $1249 with free shipping, fire glass instead of lava rock & a cover. Product ended up about $100 more expensive at Starfire, but we'll have it next week, not 6 weeks from now! So far, very satisfied!!
Cedric
Nov 22,2016Customer service person was very thorough with helping me with my purchase, and offered other options.
42168 Remington Avenue, 92590, Temecula, US
http://www.starfiredirect.com
EMILIO DE LUNA
Nov 29,2016I purchased glass rocks a couple of years ago. They hold up well and still look beautiful. Buying more for another area of the house.