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Reviews 877
Mrs. W
Nov 22,2016While checking out I had to keep refreshing the page after filling out each section of information. Thank goodness I did not do this once my credit card information was entered or I would have multiple orders as the page never loaded however I received an email confirmation.
Douglas MCCULLOCH
Nov 19,2016I liked being able to purchase a Fire Pit kit. The parts all came in one kit so I didn't have to determine which parts fit the various sizes of the individual components. Simply & easy.
Jorge
Nov 19,2016They had all the answers to the questions I asked.
Gregory Mulcahy
Nov 19,2016Ordered two items, one was incorrect item in correct box number. Tried around six times to get someone on the phone. Just kept getting voicemail and no one would call back. Eventually had someone answer and acknowledge the error and he emailed me a return form to fill out. Was unsure whether I was to fill it out and send the item back with it but not sure so emailed back twice with no response. I am reluctant to send back the wrong item with out a return number. It would have been a whole lot easier if they just sent the correct item.
nancy waters
Nov 18,2016Product quality Customer service great
Customer
Nov 18,2016Just did my first purchase of fire glass very simple to purchase. My friend MALONE recommend this product to me can't wait to start a fire in style.
Eileen
Nov 17,2016Glass pieces were so small that they fell through the air holes. I used the amount I would need generator and it quoted 12 pounds, I ordered 13 and it was not even close enough to cover the gas pipes on bottom. I thought the glass was supposed to be 1/4"-1/2" pieces, but most were 1/16" at most. Will be buying more at ??? Where I can see what I am buying.
Bruce Cameron
Nov 16,2016We are delighted with our new fire pit the quality is excellent . Easy to put together, great directions We would highly recommend this prodcut
Keith Brennan
Nov 16,2016Fireplace was shipped to my home in 3 days. Was easy to install and we could not be happier. Also purchased the remote control which is equally fantastic. Highly recommended. Was hesitant to order online without seeing in person, but it exceeded our expectations.
john
Nov 15,2016Had trouble finding some items because of the drop down list always coming out.
Robert Zeglarski
Nov 15,2016Wanted a cover for my fire pit. Done in five minutes with all questions answered. Good customer care!
Megan
Nov 15,2016Excellent customer with fast delivery. Product as advertised and is beautiful. Thank you!
Henry David
Nov 14,2016Great products at competitive prices.
J Scott Tellier
Nov 14,20161. Should have better timelines of delivery online. I want to know approximately when I will get my product to decide whether I will order it or not. I still don't know. 2. Had a payment problem with my order once. Rather than calling me about the problem, they just cancelled the order. I had to call them to find out they had not sent it and it was cancelled. They should have called me. No real apology either.
Beverly Helms
Nov 14,2016I found the glass I wanted and found the video most helpful in my selection.
Michael
Nov 11,2016We ordered a dining set that we eventually found out had been discontinued. Heather followed up on it and presented options which I thought was very helpful. Besides not getting what we wanted the customer support was great.
Paula & Greg Lockhart
Nov 10,2016We are happy service Heather provided. She provided dimensions that we needed and seemed to be very aware of the product info. She had professional and courteous. Thanks.
Kristin Powell
Nov 09,2016Exactly what I needed!
paul cleveland
Nov 09,2016Fast and easy to deal with
42168 Remington Avenue, 92590, Temecula, US
http://www.starfiredirect.com
Gary Miller
Nov 22,2016Called to order. Kim Woody was very helpful taking my order, offsetting the negative impact of the hanging web site. Otherwise the web site is easy to use when selecting the product I needed.