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Reviews 877
Rick from Oceanside
Dec 13,2014Very impressed with your customer service. I had to call to correct an order. Someone picked up right away - no long hold. They quickly resolved my issue and I received my order the very next day!
SHARON Williams
Dec 12,2014Excellent service, no reservations about buying from them again. I would recommend this company to anyone. Love the prices.
Scott
Dec 10,2014There was an issue with processing my order. Kim was so professional and helpful! Such a nice change from many companies. Kim had great advice and helped guide me through the inventory to buy the proper material for my needs. The only extra perk would be order tracking...I will be coming back!
dennis
Dec 10,2014We needed some fireglass very quickly and was assured it would get here in time. It was early. Thank you, thank you.
Walt
Dec 09,2014I would recommend this seller to anyone!
mark
Dec 09,2014Ordering was very easy with great communications from Starfire Direct. Shipping was very quick with a tracking number to follow the progess of the shipment. The Fire Glass I received was of very high quality and looks very good in the Fire Pit. I would recommend Starfire Direct for your Fire Pit needs!! AAA+
Leonardo
Dec 08,2014I just ordered a copper fire pit a week ago, have not received it yet, however as soon as Starfiredirect received the order they called me to clarify some details in my order I didn't know, meaning important facts on the way I will operate my fire pit, they are working looking for a way to satisfy what I explained will be the allocation and use of it, as they said…taylor made.
Christopher
Dec 07,2014For reasons unknown, Starfire ships it products to Puerto Rico but not Hawaii. I did not know this until I had filled my shopping basket and attempted to place my order. I called customer service and they suggested I pay to ship my purchase to my son in California. He would then take it to the post office and mail it to me. That was all set up and the order placed. About a week later I received a call from Starfire saying they had changed their mind and would mail directly to me FOR FREE! My opinion of the company took a very positive turn after that. Thank you very much. (The product has not yet arrived and I am hoping it has not been sent fourth class mail, as we would like to have a fire in the fireplace by Christmas. CWB
james
Dec 05,2014the pit was a pit, the screen was a screen...the coating is dusty and comes off...the screen is heavy duty...the pitures do not accurately represent the products...i would likely not purchase again...
Ilene
Dec 04,2014I think that the bags of 1/4" glass I received (multiple colors which I mixed together) were exactly as described. The solex fire-glass gives it a little more "punch", too. I added some "concrete" geometric forms and...voila...gorgeous, classy, warm. Very pleased with the purchase (though I wound up with a bit too much, but that was my bad.)
Bennie
Dec 03,2014The glass was delivered quickly and it is beautiful. Thanks
Mark W
Dec 02,2014Easy ordering and fast shipping. No issues.
Mark
Dec 02,2014No hassles, delivered on time, works great.
CYNTHIA
Nov 30,2014It was my first time ordering from Starfire Direct, but I couldn't be more pleased with my purchase! It was even prettier than looked on the website and shipping was super fast. I will definitely be placing another order, thank you!
cathrine
Nov 30,2014I wanted to change my order minutes before it was shipped (long story) and they gave me perfect advice, changed the order immediately and I received it two days later. Can not be more pleased - will definitely use them again.
Lauren
Nov 28,2014Hey!!! Just wanted to say how great my experience was ordering from Starfire!! Can't wait to get everything and see how beautiful it looks in the fireplace. You'll have to come see it once it's finished!! I would highly recommend you purchasing from Starfire if you decide to convert your fireplace. Kim (customer service) was awesome and very helpful with all my questions and placing an order!!
Teresa
Nov 27,2014I ordered a beautiful Lantern and now I can't get any additional information on when it will ship. OD-MC-01-01 Moroccan Casablanca Terra Flame Lantern (Without Lid) I have checked the status repeatedly on the web site and it still shows no shipping details are available. I've also tried to get on with the online chat folks with no success.
Janet
Nov 27,2014My purchase was better than I expected and I couldn't believe how fast I received my shipment. Oh, and the price was excellent.
RayS
Nov 25,2014Great website, easy to order, great proactive support, and best of all, my new Starfire Glass looks perfect in our firepit--beats the heck out of the lava rock that came with it!
42168 Remington Avenue, 92590, Temecula, US
http://www.starfiredirect.com
Ronald
Dec 14,2014Great experience with your product and service would recommend to anyone thank you Ron Remmers in Arizona