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Sureserve Energy Services delivers market leading smart metering services across the UK. Amongst our highly skilled, fully qualified and customer-centric engineers we offer solutions in all pressure tiers from low pressure up to intermediate pressure.
Reviews 721
Mark A
Aug 23,2024Great communication, great job, clean tidy, quick and explanation of the meter was spot on without waffle
Audrey W
Aug 23,2024Simon called before arriving to tell me when he’d be, he arrived on time and carried out the meter replacement efficiently with very little inconvenience - the electricity was only off as long as required.
Shelley Fellows
Aug 22,2024The engineer, Balal Ali, was fantastic! Very polite and helpful he went above and beyond to make sure my meters were installed correctly. He even had to go and collect equipment from another engineer! He was also very informative when showing me how to use the new smart screen.
Danielle Nessworthy
Aug 22,2024Chris Wemyss was really friendly! He really knew his stuff and even didn’t mind my toddler round his feet. Lovely guy!
Martin H
Aug 22,2024My Meter fitter Chris wemyss was on time & pre called to give his eta. Chris was courteous & respectful of property , carried out the job in a speedy manner
michelle zangrandi
Aug 21,2024very professional, the guy was very kind and gave detailed explanations and suggestions on further tariffs
linda phillips
Aug 21,2024Kept informed re time of appointment, Jomy Thomas rang 20 minutes prior to the appointment ,he was very pleasant ,polite and respectful. Smart meter installed and fully explained .
Steven cullen
Aug 21,2024Simon was very personal efficient and quick answerd every question I asked him and was very knowledgeable .
Mr & Mrs Dean
Aug 19,2024James Hayward did an excellent job fitting a new gas meter. He was punctual, pleasant and helpful - thank you
jean Stores
Aug 19,2024Chris Wemyss was a real gent explained everything what he was going to do I understood everything he was above an beyond perfect all should take a leaf out of book perfection
David Hughes
Aug 19,2024Very friendly nature. Rang to let me know he was on his way once the meter was fitted he fully explained how it worked
Mrs Cameron
Aug 19,2024Jonathan Teeder was our installer and he was excellent. He communicated clearly with us throughout the time he was with us - including letting us know how far away he was. I really appreciated Jonathan’s professionalism and willingness to problem-solve when the install got tricky. I would recommend him.
Mr R D Armstrong
Aug 16,2024Warren Wright was very polite and friendly and carried out the work with no fuss
Rona Smith
Aug 15,2024Simon Stevens was my installer, he called 20 minutes before arrival which was appreciated, he explained the installation and what to expect, it was hassle free he was polite and well mannered. Good service overall. Thank you
Neeraj Sharma
Aug 14,2024The person who came in was great. He was professional who sorted both gas and electric meters on time. Really appreciate his good work.
Rachel
Aug 14,2024After fighting EDF for months to get an obviously faulty Smart Meter replaced, the ombudsman finally forced them to replace the unit. Jonathan Teeder came out and replaced the unit quickly, and then battled EDF again until they finally updated the connection at their end, allowing the IHD to spring into life. Without his tenacity the fault would have remained on the system, and is a credit to the company.
Ste
Aug 13,2024Lewis was really polite. Great communication before and during the visit. Got on with the job very efficiently. Super service
Sara Wells
Aug 13,2024Lewis Cooke was an exemplary engineer, was very professional friendly and informative, called prior to the appointment, arrived on time and the installation was quick and effective, took the time to talk us through the smart meter instructions
Nicole Milligan
Aug 10,2024Many many months! and a lot of long calls (54 minutes one of them) - where there is a complete breakdown in communication between ‘Provider’ and ‘Scottish Power’ for dual fuel meters. If one is broken both need to be replaced. Call centre cannot handle these requests and you get caught in a loop where each time an engineer arrives they’ve been instructed to do one thing but it’s either not what is requested or, the meter doesn’t have the right fitments to support the upgrade. Feel like there would be an easy solution to fix this operationally - on the Scottish Power end as ‘Provider’ have been great!
Unit 2, Craven Court, Willie Snaith Road., CB8 7FA, Newmarket, GB
https://www.sureserve.co.uk/sureserve-energy-services
Mt
Aug 23,2024Your workman warren wright I can’t thank him enough so polite got the job done and made sure I know the next steps 10 /10thank you