To leave a review you need to be logged in
Reviews 654
Simply Redd
Sep 26,2024Trevor Benavides was awesome! He was very informative with great energy. Trevor took his time and explained everything down to a tee. Give this man a lunch or a raise!
Ronnie Huebel
Sep 26,2024Our agent was Jose Magallon and he is awesome. Very professional and personable. Answered all our questions from the start and provided excellent service and recommendations for next year. Will be happy to work with Jose again in the future if we need to. Thanks Jose! You hit it out of the park!!!
Doug Skinner
Sep 25,2024They are patient and kind. We are hard to reach sometimes but they keep trying.
Mary Harrell
Sep 25,2024Trevor Benovides was AWESOME. He was patient and explained everything to us. He was also very knowledgeable. His customer skills were great. Highly recommend.
Jason Burdette
Sep 25,2024Trevor was very professional and helpful.
Barbara Smith💕
Sep 25,2024Today I spoke with customer service agent and his name was Rashawn. He was very informative and very helpful and answered all of my questions. Professionally and I highly recommend him as a good employee. I also feel much better about moving moving forward with the company tax rise.
Andre Bush
Sep 24,2024Quick fast assistance
ROBIN
Sep 24,2024Taxrise is always professional, fast and efficient. Highly recommend them to help you with ANY IRS issues. Thank you Taxrise, you are worth 11 stars at least! R Emura
Charity Nwakanma
Sep 21,2024Taxrise responses, when you called is very encouraging
B King
Sep 21,2024I was skeptical about these services, but it’s now been about 10 months working with TaxRise and I must say I’m glad to have them on my team. I’m sure I could call up the IRS and handle all of this myself, but the letters from the IRS are enough to deal with. My contact has been Camilia and she’s always responsive and ensures that I am left without any concerns. Thanks so much.
Jerry Ortega
Sep 21,2024So far so good, haven't gotten back to me with tax results. I'm hoping it's all good with my tax debt.
customer
Sep 20,2024Amber was so easy to understand and very helpful. highly recommend her
Cheryl
Sep 20,2024Need help go to these guys. Trevor Benavides was great.
John Habetz
Sep 19,2024As client who has, in one form or another, worked Customer Service for nearly my entire career, I am aware of the difference between good and bad Customer Service. I have always taken great pride in serving clients with a point of contact within my Company who 1) Provides a pleasant greeting when answering the phone, 2) Quickly identifies the need or needs of the client, 3) Provides the information and/or assistance in a clear & precise manner, confirming that I was able to address their issues in full and 4) After thanked the client for their business, ends all calls by offering a warm wish for a good day. It doesn't matter whether the in-bound call is from a client I have worked with in the past or is a roll-over call from a co-worker who is busy on their line with another client, they receive the same prompt, professional and courteous service that I'd hope to receive if I was the client calling in. I am also aware of the difference between good and bad Customer Service and the fact that while the majority of client feedback received regarding Customer Service are complaints; positive feedback is rare. Knowing this, when I have the opportunity to return gratitude for the stellar Customer Service I received, whether speaking directly to the Customer Service Specialist's Manager, by letter or review such as the, In the instances where I actually had the opportunity to speak with the CCS's Manager, they were clearly connected to the call expecting a complaint, only to be pleasantly surprised to receive my positive feedback and praise. I consider it an honor and privilege. Having said that, In the event that nobody has mentioned this before, Customer Service Specialist Arthur Alcala is a rock star in my eye and excels in the level of service he provides and provided to me when I called in 09/17/24. As an existing Tax Rise client, I reached out to Tax Rise for assistance in obtaining documentation I needed for a call to the IRS to confirm my identity specific information on the returns completed and filed with the IRS on my behalf. Arthur was pleasant, professional, and knowledgeable in the performance of his job. He assured me that he would be able to assist with my request and did so in a manner that not only respected my time but left me with an even more polished image of your Company as a whole. Arthur is a true asset to your Company and the way he treated me as a client made my day. Please feel free to share this feedback with him. - John Habetz, Fairfield, CT
Tesha Saulsberry
Sep 19,2024Thanks for the support as always.
Jeffery
Sep 19,2024Mr.Nick was very nice and helpful he answer d my questions helped me to reset my password for the portal use thanks Mr Nick.
Gary Hopkins
Sep 19,2024Dylan DeRose was great. He explained everything completely. Answered all of our questions and was very patient and helpful.
Jason
Sep 19,2024Ani was super helpful and informative. I look forward to hearing back seeing how she can help me through my current situation
Katina Jones
Sep 19,2024Trevor Benavides was extremely kind, professional and helpful.
19900 MacArthur Blvd., Ste 400, 92612, Irvine, US
https://taxrise.com
Sylvia
Sep 27,2024Knowledgeable. Calmed my fears. Had a plan, repeated so I was able follow. I know what to expect. So patient.