TengoInternet
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TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to:
1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment.
We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Reviews 993
John
Sep 16,2023Service was prompt and courteous.
James Pierce
Sep 14,2023The TengoInternet phone agent, Russell Hughes, made my day! I needed help to upgrade my subscription to another plan, and help adding a streaming device in an RV (a Roku TV). Russell was clear, knowledgeable about the settings on my iPhone and Roku TV, efficient, and patient. I was up a running on the first try and it took only a couple of minutes. I highly recommend the service.
Michael Garner
Sep 13,2023Wow! Your tech Malcom is absolutely amazing. I consider myself tech savvy but could not get my TV to connect to the RV park's wifi. He was extremely patient and helpful. Even called me back when my cell reception went south during our call. Kudos to Tengointernet for hiring amazing support people like Malcom. He deserves more than a 10 so I'm giving him a 20! Thank you again Malcom!
Karen
Sep 12,2023Very helpful and patient.
STEVE CRAWFORD
Sep 09,2023Sandra was very helpful and very efficient, answered all my questions and got us squared away, Great employee and nice person. Would be an excellent addition to any company.
Vince
Sep 09,2023Alex V was fast, efficient, knowledgeable, very polite, and professional. Exactly the perfect employee for customer service. If your company has an employee of the month/year I would strongly suggest bestowing Alex V with the recognition
Sherry Weible
Sep 08,2023Russell was great!! He was very helpful and patient!
Christen
Sep 08,2023Great customer service patient, polite, helpful.
Cynthia Addison
Sep 08,2023She was very inf9rmative and did everything I needed so great job!
Bill Swain
Sep 08,2023Alex was very helpful and patient with me.
Johnny Wagster
Sep 08,2023Alex was knowledgeable and polite
Mark Pirro
Sep 07,2023Alex looked up account and clearly and promptly answered my questions. very courteous
Joan Fosburg
Sep 07,2023Sandra was lovely and helpful! She got me going on my laptop and TV in no time!
Carl George
Sep 07,2023Quick easy communication with a knowledgeable positive friendly representative. Sandra was a great listener and very patient helping us through the internet connection protocols. We give her a gold star for her chart!
Karen Lindley
Sep 07,2023We purchased a 7-day package, as we were at a campground with no phone/internet signal. Worked well until the last night. Was scheduled to expire Thursday at 5:04 pm, and it expired the Wednesday before at 6:02 pm. Couldn't call them without a phone signal, couldn't email without internet service. Notified them the next day and they never responded to my email. Will never use them again. After their response about resolving the issue; it's been over a week and still no email from them.
Gary Goldman
Sep 05,2023Professional, clear response, issues resolved.
Dave
Sep 04,2023The whole login process is confusing but I eventually figured it out. Then I wanted to add another device but the screen allowing that disappeared before I could figure it out. I could back to the screen so I eventually called your tech service. I connected with Curtis. He was very helpful and patient. He tried a lot of things and eventually said he would reset the antenna and wait 15 minutes and the new device would work. If not call back. I tried that and still would not work. Called back and on hold for 20 mi utes, then said leave a message and tech would call back. About a hour later no call back so starting trying to figure it out on my own. Another hour of googling and trying to find device screen no luck. I then tried disconnecting wifi from my device and logging into other device. I was allowed to do that and got the internet going on new device. Then went back to original device and picked wifi and I was amazed that both devices had internet. I don’t know if what I did caused it to work. I see that Curtis reported that it was resolved. Maybe from his point of view but not mine. I know there are a lot of variables so not sure how to rate the service. Just picked 3 stars as Curtis was so nice. Thanks!
Consumer
Sep 01,2023Sandra Macias was so professional, kind, knowledgeable and such a pleasure to talk to. She went above and beyond helping to resolve our issue!! I hope she is commended for her service to the customer! The world needs more Sandra’s!!!!
Terri L. Jennings
Aug 29,2023Sandra was of great assistance! I was very near to cancelling the service and requesting a refund. She was pleasant, knowledgeable and patient with me. I have to admit, Alex was nowhere near as accommodating. This girl knows her stuff! Curtis was also helpful with my initial set-up. These two, Sandra & Curtis, make a great team. My career has been customer service my entire work life, your employees have learned well. Thank you again :>}
3300 N I-35 Suite #600, 78705, Austin, US
http://www.tengointernet.com
Ed
Sep 19,2023Listened well and patient and with clear instructions