TengoInternet
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TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to:
1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment.
We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Reviews 993
Henny de Gruijter
Mar 23,2024Today I woke up with no internet again. I'm with Tengo now for 22 days and in those 22 days I've phoned Tengo more than 10 times. The service person solved the problem adequately but Tengo itself is the problem. I should have uninterrupted "premium" service for what I pay monthly. Again, the agent was great but the company is not till now.
Brent Dalley
Mar 21,2024My client service guy was friendly - attentive - very patient and was all about customer service. Such an excellent customer experience!!!
Heather Craig
Mar 21,2024four years of service, which I believe is long-distance supported! whenever I had an issue,it got results. a free week by week Wi-Fi service through my RV Resort! friendly customer service They do well considering the physical network
Ron Schultz
Mar 19,2024Was on hold for 30 minutes only to leave a message on a Sunday night. Received a call back after 2pm the next day... Called back again when I could Monday night and took 20 minutes to give my MAC address, close down my fire stick and reboot 2 times. Terrible customer service and juist hard to deal with.
GS
Mar 19,2024Received a free day of internet from the campground where I’m staying. After signing up for the free day, I called to check on ending the free day and to explore other options. I was told about the options for pay but the campground said there was also a free option, although not great, that I was not told. Reply on 3/19/2024 from TengoInternet says they’re reaching out for additional information. So far, that is not true.
Mary Reeves
Mar 18,2024the customer support we received was superior ! the guy was so patient with me. I'm not very tech savvy and he made the experience so good! The best service ever!!!
Austin Scott
Mar 14,2024The representative answered the phone quickly and my questions even faster.
Pierre Guilbault
Mar 13,2024Great service the gentleman was Super
Tom Turner
Mar 12,2024Arthur was helpful and i am happy with his help. however the problem is still there, no connecting to the internet . my nano shows connected to the park nano but no internet. i asked the park and they said they have no issues. they told me to reboot. well i did do that and i knew that would not work. Arthur said that the issue was the park equipment.
Douglas Rosenberg
Mar 10,2024I called Friday March 8th about no wifi service in our rv community. It is now Sunday March 11 and nothing has changed. Update: Surprisingly Monday the next business day after losing wifi it’s working again.
Heather Freimund
Mar 06,2024For reasons unknown to me my WiFi connection was interrupted and I was unable to reconnect. The staff member I spoke to was knowledgeable, professional but yet friendly. In a matter of minutes, he was able to walk me through a process (with explanation) that reconnected me AND in the event it happens again… I can fix it independently. IT issues would be minimized in their levels of frustration with more staff like the one I dealt with today, thank you.
DJ
Mar 05,2024He listen and Cared About my issue thank you so much will definitely do business again highly recommend hundred percent hands-down the best That works for your COMPANY.
Gabrielle Schlichter
Mar 04,2024Although the gentleman was very nice, he was not able to figure out why i cannot go on the internet on my tv.
pamela berg
Mar 04,2024I was so thrilled with the customer support and service I received!! I think the man who helped me was Charlie (?) I called yesterday and he was the most patient kind individual and really knew his trade. Thank you so much for being the kind of company you are that answers the call promptly and staffs with people like the man who resolved my issue!
Rogers Coke
Mar 03,2024The technician was very helpful and walked me through the whole process
Jim Masterson
Mar 01,2024Your customer service was excellent. Sandra represented the company in a outstanding way. She worked with me on this issue to a successful conclusion. Polite and respectful throughout my situation. She is a valuable asset to your company.
Disappointed
Feb 24,2024We are frustrated with the service since the day we signed the contract. It has been very poor and now we have lost service altogether. We have been told they are fixing issues with the tower. This is not an excuse because service has been poor since we signed our contract 1 month ago.
Tim T
Feb 13,2024I spoke with Sandra in tengointernet support. She was very knowledgeable and very eager to help me with my issue. My problem was solved and she also helped me get my fire tv up and running on tengointernet. Excellent service. Thank you Sandra.
Jake The Handyman
Feb 10,2024AJ is a customer service/technical support representative that was extremely patient and communicated very well with me. Sometimes these internet config issues can be painfully boring to deal with and I appreciate all the time she spent with me. She spoke clearly and addressed all my concerns. Thank you, AJ :)
3300 N I-35 Suite #600, 78705, Austin, US
http://www.tengointernet.com
pablo
Mar 30,2024problem was internet service was dropped from my fire stick. the tech could have just referred me to my tengo "manage devices" page. the second tech mentioned it and the bell rang.