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Any order may be cancelled within 4 days from receipt of goods and goods must returned within 10 days of cancellation. In order that we can issue a full refund, goods should be returned in an unworn/unused condition, complete with tags attached and in the original packaging.
Reviews 812
George
Jun 12,2023Didn't have long to wait for my purchase but when I went to try it on a button fell off! Thankfully, my wife will be able to sew it back on
Julie
Jun 12,2023Fantastic customer service!!!! Craig is super knowledgeable about all his products and was excellent in helping me make the right choices and sizing. I also had a small problem with the website order (my bad), it was quickly resolved by Craig allowing me to do a workaround to ensure I got all my goodies. So nice to be able to pick up a phone and talk to someone. Highly recommend, absolutely fab. Thankyou
Carole B
Jun 12,2023Just bought the Jack Pyke Countryman Vest for husband. He was very pleased with the quality, style, fit, etc. Ordering was easy and delivery quick with tracking details provided. Definitely recommend the company - as well as the vest!
Peter Bodle
Jun 12,2023On time as promised. Brilliant.
Customer Lisa Angel
Jun 10,2023Wonderful experience it’s like shopping in the old days when a human actually answer the phone and deals with whatever the problem is. Massive thank you to Craig for being absolutely marvellous, responding immediately to both queries I had and going above and beyond with his fantastic customer care. I cannot express how grateful I am and will absolutely use this company again and again, thank you 😁
James Tarves
Jun 06,2023Good & comprehensive web site. Good payment transaction security. Packaging and delivery excellent, incl. regular tracking communications. Would appreciate a refund time to be quicker than stated 14+ days.
Venetia Suchdev
Jun 06,2023This is long overdue but it does mean that I have had a fair amount of time to really consider my response. The biggest plus point of The Country Catalogue is Craig. He has to be one of the most helpful and genuinely friendly people around. Its an extra added bonus that he gives great advice and knowledge too. He really helped advise me on my purchases and was absolutely spot on. Thank you so much Craig. I absolutely love my Pinewood jackets - both of them!
Carol Raymond
Jun 05,2023Delivered quickly and exactly as described.
Jane Rust
Jun 04,2023Quality of collar was very good . Postage was high , it took a few days to get to us , but that was royal mails fault .
tracey parlanti
Jun 04,2023I bought one for myself and my brother loved it so much he nearly stole it!! Haha So as I love my big brother I bought him one for his 60th birthday Really good product & great fast service Thanks guys
Danielle Cassar
May 30,2023They didn’t dispatch the parcel until I prompted them I week after I ordered it. (They denied that, but it was fact) They used Royal mail 48hr tracked and it took 4 days to get to me. Even though I had promises from both that they were delivering next day. The company just quote you their stats and contractual obligations and deny any fault instead of following up with Royal Mail. I had to check with RM and they say they were tracking it, which they were not. They didn’t even offer to get me a refund on the postage. Which wasn’t cheap. Won’t use again!
Jen
May 29,2023Super quick delivery 🚚
Kevin Emery
May 27,2023The parcel was not dispatched as it should have been. I chased it up and received a prompt and polite reply guaranteeing a new delivery date. It did not arrive on that date either.
PH
May 27,2023Excellent quick efficient service and delivery
Simon Hodgetts
May 27,2023Very helpful and courteous- Sorted out my order and kept me well informed on progress. Wholeheartedly recommended!
Gordon
May 27,2023Prompt and good quality
Stella Rowlands
May 27,2023Product good But delivery time not so good
Mary Sykes
May 23,2023Service was excellent got exactly what l needed unfortunately the cost l was disappointed with having to pay the customs charges on top of the price and delivery but l do understand its out of your control thank you
Wendy Riesner
May 22,2023What a lovely jacket. Very pleased. 👍.
Naunton Farm, Birch Green, WR8 9DL, Severn Stoke, GB
https://www.country-catalogue.co.uk
Julia
Jun 16,2023My little Maltipoo, Scaramouche,absolutely loves his cool coat. Thank you so much.