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Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Reviews 898
Customer
Apr 16,2022Friendly customer service but appalling quality. Recieved after some delay a faulty sofa, repair team came out quickly but did not fix. Arranged replacement but seriously delayed. Eventually recieved replacement but same faults as original in new sofa after just 4 months. Sofa was not cheap in price but clearly suffers from design flaw leading to it becoming very creaky after little use. Very disappointing, would not buy from again.
SB
Apr 09,2022Really poor experience, with the sofa delivery cancelled the evening before it was due, due to one of the two sofas not being with the delivery company. Despite repeated attempts and requests to resolve this, customer services failed to address it, leaving us with no sofas for 10 days, due to existing ones having been collected the day before (as we had received confirmation of the delivery). No formal apology or offer of compensation has been received…..
Bridget Walsh
Apr 08,2022We ordered our sofa on August 10th 2021, with a 16-week lead time. After the 16 weeks had passed with no communication from The Lounge Company, I chased up the order to be told there would be a delay. There then followed a series of communications and further delays with ‘supply chain problems’ cited frequently. Eventually we were told the sofa was ready for delivery, and a date was arranged for next week - April 14th. Today, one week before delivery is due, I received an email saying the sofa was not completed and The Lounge Company would be in contact within the next fortnight to discuss matters. It is now EIGHT MONTHS since we placed our order. I can understand there being supply chain problems, but why tell us the sofa was ready for delivery when it clearly wasn’t yet made? Why tell us the delivery was being cancelled and saying they’d contact us within two weeks - as opposed to tomorrow? And throughout all of this, I receive marketing emails from the company once, sometimes twice a week, urging me to buy from them. Why encourage the purchase of products when you can’t fulfil the orders you’ve already got? I urge anyone considering buying from The Lounge Company to look elsewhere. I have given the company one star, because there is no facility to give it zero. Order no: 8000000760 EDITED REVIEW AFTER RECEIVING REPLY: Whilst I appreciate a swift response, it doesn’t answer the problem. The issue here is genuinely not about supply chain problems, it’s about customer care, and the fact we were given one week’s notice that the delivery won’t take place, when you must have known well in advance that the product would not be available. I’ve now spoken to someone at Customer Care, who has informed me they are unable to provide a new delivery date. I have asked somebody more senior to call me back. I want a firm delivery date or a substantial discount - if neither of those are forthcoming, we will cancel the entire order.
Jacqueline desiree
Apr 05,2022My sofa arrived in time. The delivery men was professional and informative about the product. Would definitely order from this store in the future
Tessa85
Apr 05,2022Fabulous chair
David
Apr 01,2022Our two high quality sofas arrived as promised. The two delivery men were excellent and carefully removed our two old ones before replacing them with our two new ones. Very professional and never touched the sides. The two sofas are lovely. Well padded, nice and heavy which speaks of quality to me and we are very happy with our smart new look. We were told it would take a couple of months to get them made and delivered but it was well worth the wait. Thank you.
customer
Apr 01,2022Another excellent sofa for our home from the Lounge Co (we have two now!) They’re both very stylish and comfortable. Great customer service from the Lounge Co. too. Thank you!
Diana Green
Mar 31,2022A very helpful and efficient company to deal with. The corner sofa I ordered came earlier than expected and is lovely quality. I’m very pleased. Overall a very good experience. Thoroughly recommended.
D T
Mar 30,2022Absolutely gorgeous sofa and so comfy!!! Took a while to deliver, as all things seem to these days, but was kept informed and the team at the Chiswick store were very helpful and courteous.
RHODES
Mar 30,2022Although our sofa is absolutely lovely, it took 7 months for the sofa to be delivered. This timeframe is totally unacceptable. Imagine if you were first time buyers or renters that had no settee to wait that long from a company that specialises in selling sofas! Had I have known it would take 7 months I would purchased a settee elsewhere.
Bellecose
Mar 25,2022All worked out as expected. Delivery took 3 months but I did know that when I ordered.
Liam Gillespie
Mar 24,2022We ordered two sofas from The Lounge Co and couldn't be happier with what we received. The service was great from start to finish and sofas are great quality, very comfortable. Would highly recommend!
Mrs S Astbury
Mar 22,2022Delivery was good and your systems work well. But the delivery man, nice though he was, put the legs on wrongly, despite my husband querying this. So after he left we had to swap them round again!
Nicola Mooney
Mar 18,2022We bought 2 sofas from the lounge company. The firmness of the cushions were not quite right. Custoner services have been brilliant working with us to achieve the sofa of our dreams, Thankyou do much
john green
Mar 08,2022Ordered our sofa in back September. We were told it would around Christmas but we weren't in a big hurry. Placed the order and left. The only thing we had was a confirmation email, no expected date or rough timescale. December I called for an update and was told first week in February. End of Jan called told it was still 1st week of February but no date. Eventually got a massage saying the 16th. Day before delivery I was called to say they had lost part of the order! After various calls and emails the 4th of March was arranged for delivery. When the sofa arrived,late, it was damaged, dirty and soaking wet and what we could see of the "good" end of the sofa it looked poor quality. When we called customer service we were told it would be another 2 to 3 months to replace! Felt like she was reading off a script not even attempting to look for a solution or push for a quicker replacement. I found the whole experience with Lounge Co amateurish, lazy and disorganized. No communication at all. I had to chase it up at every opportunity. Asked for refund, and found another sofa from another retailer, due in 6 weeks. Avoid.
Cris LT
Mar 05,2022Finding the right sofa for your flat is a difficult task, but when you meet the right person that guides you through it and gives you the best advice, it is so much easier. Thank you to Momo Deville from Chiswick branch for all your recommendations during our purchuse! Totally recommended!
Debbie
Mar 05,2022This is my third order with the LoungeCo. I’ve been impressed with everything I have purchased. Delivery was excellent and the product (this time I purchased a Holly snuggler) was lovely too. There was was a long lead time for this order, my previous sofa’s came within 5 weeks. (this delay I think was because of Covid complications), but super happy with the new gorgeous addition to my living room! I now have a Holly snuggler to complement my Holly three seater purchased in 2019. Thanks again LoungeCo!
Scott Wood
Mar 04,2022Good service and simple delivery process. Sofa feels high quality and cosy. Was left in the dark a bit about how long it would take to get the sofa, but got an automated text when it was ready for delivery. Would recommend.
Mr Darren Miller
Mar 04,2022excellent sofa, delivery people were great considering it was a small entrance so careful well done
1 Hampton Park West, SN12 6GU, Wiltshire, GB
http://www.theloungeco.com
Barbara E
Apr 20,2022Glenn and Polina at the Islington store took a great deal of time and trouble to help us find the right sofa fabric to suit our decor swatches. They were courteous, attentive and really listened. Looking forward to seeing the final result in our home.