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Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Reviews 898
Grisbi
Oct 31,2021Lovely sofa. Colour exactly as the sample swatch. Long lead time, which was made longer by the delivery company not being able to deliver for over a month when the sofa was ready. But we were in no rush so had no problem with it. Issue with the legs being loose and not straight required two technicians to come out and the second fixed the problem easily. Lounge co was very easy to get hold of and dealt with everything in a courteous and efficient manner. They also gave me call when the second technician had been to make sure everything was resolved to my satisfaction. I can recommend this company on my experience so far.
Karen Blackett
Oct 29,2021Mix up with order and hence one of the two footstools significantly delayed. When the footstool arrived there is a big colour variation on the wooden top.
Adam
Oct 24,2021We waited for 4 months for our sofa, only to be told 1 week before our delivery date that the sofa had been lost. We received vague, meaningless updates for a further month, and were then informed that it was fully lost we would need to re-order and wait another 6 months. No meaningful discount was offered and they didn’t really seem to care much, if felt like this sort of thing happens at Lounge Co all the time. A quick scan of Trust Pilot confirms that this is a regular pattern of losing sofas and failing to place orders. Some people seem to have had this situation multiple times, so even if we placed a second order, I have zero confidence that Lounge Co would actually deliver it. The customer service was very poor. The gave vague explanations of what was going on that didn't make sense. It just seemed that they were trying to make up excuses for why they hadn't made our sofa. It’s a shame that they can’t be more honest with customers and be up front about the issues they are facing. My advice is to go with another company and save yourself the disappointment. Update Feb 22 - despite the reply from lounge company promising someone would be in touch, nobody from the company reached out to me, no one followed up. Just more lip service and empty promises. They literally don’t care. Avoid like the plague.
Gillian Knox
Oct 22,2021Lovely Lady in Fenwicks Newcastle, explai Ed everything very well and went back the following day to see her with husband and purchased the sofa.
MM
Oct 21,2021Very pleased with our new sofa that was delivered today. Excellent workmanship and quality. Everything with the delivery went well.
TheRiver
Oct 21,2021I still find myself calling Customer Services weekly or biweekly for an update following an order placed on May 5th (with an advertised lead time of 6 weeks) with no results. I chose to order from a UK company naively thinking this would mean good communication and a simpler supply chain. The last I've been told is 'the manufacturer, Parker Knoll has not responded to requests from The Lounge Company on status of the sofa'. A deeply frustrating experience.
James R
Oct 20,2021Great delivery service.
Miss ellie marks
Oct 16,2021Still waiting for a call... I did have someone call me and ask my order number which I couldn't locate at the time as it was on my partners email under his name. They said they would ring me back later that morning... this was about 2.5 weeks ago now. So I'm still waiting for a sofa and a call back... currently on a 6 month wait, ordered the sofas in APRIL! I wonder if I'll get a call back or sofa first... just can't believe how awful this whole experience has been. We've told Furniture Village to stop dealing with The Lounge Co as it gives them such a bad name; feel so sorry for them having to deal with The Lounge Co mess ups. How can a company get it so wrong?!
Puja Vedi
Oct 12,2021This is a follow up review to one I've previously left. I received my sofa about 2.5 years ago and was immediately unhappy with it. I had a several months long dispute with customer service, but they refused to resolved any issues. After 2.5 years, I still hate my sofa! The cushions are sunken, misshaped and can't be plumped up. It's really uncomfortable. I actually get embarrassed when people come over, because they just sink into it and I always feel like I have to explain why I have such a crap sofa. Be warned that the sofa you see in the showroom IS NOT the same quality that you'll receive at home. Their manufacturers clearly scrimp on quality once a transaction has been made, and their customer service is highly skilled at evading blame, so you'll be stuck with crap sofa. Response to Laura: A technician came, but told me that they had never been to a Lounge Co showroom, and didn't know what the actual sofa should look or feel like. So I have no idea how he was meant to accurately assess my sofa for quality control. It felt like your company just paid for someone to come and give the sofa the green light, so you could wash your hands off me. The sofa I have is not of the same quality of sofa that I saw and sat on in the showroom. I took pictures and even took one of the cushions to the Chiswick showroom and the store manager agreed with me, but your customer services was awful about helping me.
Andrew McIntosh
Oct 11,2021Astonishingly poor customer service from TLC - Sofa and chair originally due to be delivered in July. Let down the evening before delivery as the courier hadn't received the sofa. After dozens of emails, phone calls and promises, I finally received a new date for delivery of tomorrow, 12th October. Having taken another day off work to take receipt, I've been let down in exactly the same way again! This has now cost me a small fortune in time off work, stand in replacement furniture and just so much aggravation. I wish I'd never placed an order
michael Fuller
Oct 09,2021No problems delivery was fine
Christine Shirodkar
Oct 08,2021Ordered an accent chair at Fenwick of Newcastle (Newcastle Store). The lady who served me was very pleasant, attentive and informative.
Peter
Oct 07,2021Friendly sales assistant, good humoured, sharp and pleasant, excellent product knowledge and ideas
Nikki
Oct 01,2021Absolutely disgusted with this company. Ordered a sofa in May which had a delivery of 12 weeks, 20 weeks later we are still waiting after having been told TWICE already that it has left the manufacturer and is at Wincanton (delivery partner). On both occasions it has failed to turn up. What’s worse is they can’t actually tell us exactly what has happened or where the sofa is! Madness. It’s basically lost! The so called customer service team are abysmal - rude, unapologetic and dopey. I received the first genuine apology only last week. Thanks to this horrow show of a business it looks like we won’t have a sofa to sit on at Christmas. Thank you The Lounge Company,
TrevorD
Sep 29,2021When the sofa arrived there was some concern that the entrance hall was quite narrow. But the delivery men got the sofa in without issue - all very quick and professional. The sofa is as wonderful as we were expecting.
Simon Turner
Sep 14,2021Ordered a sofa from Lounge Co after having a 22 week nightmare with Furniture Village. Delivery was quoted as 14 weeks, but was advised after approximately 10 weeks that our sofa was ready for delivery. That was a nice surprise until the delivery was cancelled a week later as the sofa had not actually been manufactured yet and at that point in time The Lounge co could not give me a new delivery date. Anyway I got a call from Wincanton, the Lounge co's delivery partner about a week later to arrange a delivery date as I was told my sofa was now ready for delivery. I told Wincanton what had happened and they suggested I contact The Lounge co to clarify. I did this only to be told by The Lounge co that the sofa wasn't actually ready for delivery. Just as well I did check otherwise I would have wasted a day waiting in for my sofa to be delivered. At the originally quoted 14 weeks we did finally receive our sofa which we are happy with. Fortunately for us we did not have an old sofa to get rid of otherwise we could have been without a sofa for several weeks on the basis we were told our sofa was originally being delivered on week 10. It is clear that the communication between The Lounge co and Wincanton is pretty much non existent. Be aware you may need to do some of the Lounge co's work for them and contact the Lounge co and Wincanton's separately to get a complete picture of the status of your order which is not good and needs to be improved.
Lisa Marena
Sep 14,2021Update on review Since posting this review, someone didn't return my call to your voicemail you left. So no further attempt to rectify. You knew it was a genuine review as you even had my number and details when left me voicemail. Instead you ask trust pilot to take review down claiming not to be genuine. What sort of business does that instead of dealing with issues. So who knows how many others this has happened with! After waiting 3 months for my sofa it turned up with a pale pigment in the sofa arm. I sent pictures to lounge co after delivery team recommended I do that. They sent a technician out to do a fix. He did some mix of blending to colour of sofa. It's looks ok but not perfect and he was pleasant to deal with. When you spend 1000s on a new sofa you don't want a repair, you want it to be new on delivery. I would expect some form of compensation for keeping sofa with the 'repair'. Instead they offer a new arm cover which may not match entirely as won't be done at same time as rest of sofa. Where I understand using a technician to do this it still feels getting 2nd best to getting it in perfect condition at start when delivered as you expect with new goods. I think lounge co should consider this when supplying goods not arriving in perfect condition. Other companies I've dealt with recognise quality customer service if goods turn up faulty and compensate for it properly. When I spoke to flagship store in Chiswick post this and their manager Helen she recognised this and asked I spoke to the customer service team who should be able to help. I did speak to them and can confirm they won't do this as against their policy apparently. Do bear this in mind when shopping here and what to expect when getting your brand new sofa and if it turns up with a fault.
Caroline P
Sep 13,2021Absolutely disgusted with this company. Like others, ordered in May. Told there was an issue with the supply of the fabric and so my order would be delayed from July to September. Just about manageable. Upon enquiring last week, a whole new story has emerged, with it turning out that my order was cancelled by “management” in an inexplicable error. Had I not contacted them, I imagine I would have been completely in the dark til way beyond the September alleged delivery date. No compensation, no refund yet, just nothingness and platitudes. I’m not sure whether I was lied to about the fabric or whether it was yet another error, but suffice it to say I will be telling everyone who is in the market for a new sofa or chair about this!
Jessica Gladwell
Sep 08,2021We are really pleased with our new armchair and the delivery service was excellent!
1 Hampton Park West, SN12 6GU, Wiltshire, GB
http://www.theloungeco.com
Gaye Bilsdon
Nov 01,2021Absolutely love my new sofas - they look fabulous and are so comfortable it's difficult to get up again! Good quality and a very good price.