The Sterling Group
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As one of the longest established contractor organisations in the UK, the team at Sterling ensures that contractors and agencies receive the highest quality services, from umbrella PAYE solutions, CIS contractors services, limited company contractor se...
Reviews 223
Mairin
Nov 08,2021Loves getting paid. Useful company because they pay me my wages!
Jonathan Mangan
Nov 05,2021I am currently using the company and I can not say a bad word about the company and the customer service is great I have dealt with a lady called Jen and all I can do is give her praise for the help she has given me
Steven Wyatt
Oct 30,2021If good customer service was about talking over customers, an inability to respond to, or to respond timely, with logical solutions, then this is the umbrella company for you. That’s been my personal experience from start to finish. A short lived relationship I may add, with no apologies or support to rectify a payment shortfall, which went on for 8 weeks (partly due to my recruitment agency and systems), auto enrolling me into a pension scheme, despite sending written confirmation of an opt out. Then, making up excuses for doing so, which just aren’t legal or valid when the organisation failed to arrange the paperwork ahead of the 12-week auto enrolment deadline. I was advised I had to wait for a welcome pack to opt out, which isn’t part of the legal requirement around pensions. Paperwork! Meanwhile, the pension company doesn’t have a record for me yet, so why deduct pension contributions when a) I wrote to confirm opt out and b)the pension company hadn’t been informed so this was an internal process failing. Being talked over, with attitude and not even apologising for any miss communication, poor communication or internal process inefficiencies and duplication failings, isn’t the way to retain or secure new customers. Obviously, everyone can have a different experience, as we all do with every business and human being we interact with, but paying £21 a week for the privilege is surely something you’ll want to think about.
Donna M Paterson
Oct 21,2021Very helpful with everything i wasn't sure about . Cheers Ciao for talking me through all my queries
José colmenares
Oct 20,2021Good service
Lee Nimbley
Oct 08,2021I Had a very lovley call with Sara regarding my account with Sterling she was very helpful to me an helped my inquiry.
Vairavan Sockalingam
Oct 07,2021Nothing to complain about. Very low margin, same day payment + less payroll costs + Very good Customer service. The only con I can think of is the pension cycle dates are bit longer when paying directly to your SIPP account otherwise had a smooth experience with Sterling group.
C L Chu
Sep 24,2021Everyone I spoke in Sterling is very responsive. They paid attention to client requirements and managed to solve all the issues I had.
ANDREW PHILLIPS
Aug 30,2021Many thanks Holly for your patience and the help with my application you were very helpful and a credit to your company. kind Regards Andrew.
customer
Aug 28,2021I am very happy with the customer service of The Sterling Groop. They set up my account with them in 2 days. Communication was clear and quick. I would recommend this company for new clients.
kristine podegrade
Aug 06,2021We have used Sterling for long time now and service from Joe is outstanding,he is always supportive and very detailed-everything is done straight away Thank you so much :) Kristine (Maidstone )
Bill
Aug 01,2021Very satisfied with the service that I have received with having trouble with the portal app amongst other things Once explained by a Pleasant and helpful young lady it was easy.I’d recommend Sterling in the future so thank you Laura😊
Christopher
Jul 16,2021I just had to join sterling umbrella company as my agency told me thats who pays us. Well what do o think of them. They are rude on the phone, they have an attitude problem with their call centre staff. I was told that im a lier from information that my agency point of contact gave me. You know how I deal with umbrella companys that have no respect towards people that you steal your wages. They call it a company margin. Yeah how you gonna take my money if I don't work the hours. Fuk you sterling umbrella company
Elaine Lightfoot
Jul 15,2021Extremely helpful, LOVELY LAURA
Leon Majcherek
Jul 14,2021I would like to thank Laura Wise for leading my affairs at Sterling and for her patience with my English. I hope she will still be to me advise greetings Leon Majcherek
Shane Garvie
Jul 09,2021Always very helpful, mostly spoke to Laura wise over the phone and she’s always willing to help as much as possible and usually has the answers
Craig Murgatroyd
Jul 09,2021After a mis-understanding in using the expenses portal for the first time Laura wise has gone above and beyond in making sure my expenses were correct on payday , taking time to explain everything not once but twice so I am grateful to her for not ignoring my call and helping me out . Cheers .
Deepak D
Jul 02,2021Got quick and clear response from the team. Russell Upton was very quick in giving me estimates for the Umbrella options especially with various tax/pension options
George Wheeldon
May 21,2021All the staff were very helpful lovely company sorted my account and hours out within the hour.
Sterling House, 810 Mandarin Court, Centre Park, WA1 1GG, Warrington, GB
http://thesterlinggroup.co.uk
Bryan Kelly
Nov 19,2021Absolutely flawless service. Was given full support with prompt communication. I’d like to mention Laura Wise specifically as she has been a breath of fresh air when dealing with my queries.