The Sterling Group
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As one of the longest established contractor organisations in the UK, the team at Sterling ensures that contractors and agencies receive the highest quality services, from umbrella PAYE solutions, CIS contractors services, limited company contractor se...
Reviews 223
Bradley Evans
Sep 21,2022Very helpful, resolved my issue.
Chijioke Ezebude
Sep 21,2022She was professional and experienced in her job role. Equally very helpful and patiently talked me through what I needed to do. I am very happy to have dealt with her
Iliya Dzhekov
Sep 16,2022Having a great experience with The Sterling Group customer service today. Speaking to Jessica Rosbotham on the phone today, while she tried explaining a very complex calculation of my payslip in terms of tax rates, NIN and other deductions etc. I had no idea what are all the deductions on my payslip and was very confused. During almost 50 mins call, I now understand all the sums that I have been deducted from my total gross and where the money goes. I was also made aware about an emergency tax code applied to my tax rate code. Jessica was kind to explain that I could get this removed if I speak with HMRC, so I get most of my slip.
Olusegun
Sep 09,2022The lady that attended to me by the name “HOLLY WATERS” was very helpful & made sure my issue was sorted out. Very big thank you to her.
Garth Powell
Aug 24,2022Had little understanding of claiming back expenses and was losing money every week. The administrator Ryan balogh went above and beyond to explain and rectify my losses. Couldn’t have been more helpful
Lewis
Aug 23,2022Because your taking pennys off me ya cheeky bugger
Nicholas Dixon
Aug 20,2022Many thanks to Sterling payroll, having to deal with multiple choice questions and phone calls on a busy Friday afternoon can’t be easy, fast and efficient service re-activation of C.I.S. account?, Patient with experience using the telephones getting the customer where they need to be with regards to any online portals signing of documents wage slips and wage payments?, 10 out of 10 for good service and quality correspondence
Matt
Aug 15,2022Quick and easy payment, would recommend
Jordan H
Aug 04,2022I had joined up to this agency and I really didn’t have a clue on how to input the information for expenses mileage anything. I had spoken to Sarah munroe and I must admit she was highly professional a pleasure to deal with she couldn’t do enough for me and she also worked on over her hours to help me. I really appreciated it as I would of lost money otherwise. The service is brilliant and I cannot fault Sarah for her professionalism and her total effort on the call. Thanks again I would highly recommend this service.
Liam Gillard
Jul 26,2022Got intouch with Ryan from sterling via the WhatsApp regarding myself having trouble submitting mileage expenses, explained everything to him and he then took it apon himself to fully explain to me how it all works, how I’d go about submitting them correctly for a future reference and got it all resolved and paid for me.. top bloke Ryan 🤙🏼
Alexandros
Jul 25,2022very good service!! and willing to help
Roberto Khan
Jul 25,2022Jessica was very helpful polite and when she said something would get it did Very professional and she’s a credit to the sterling team Thanks
Ross Smith
Jul 22,2022Holly was extremely helpful in resolving the issues I experienced getting set up and I look forward to collaborating in the future should we be in touch again.
Simba Makaza
Jul 21,2022I have nothing but positive feedback for the Sterling Group. Especially the representative I have dealt with Laura McFadden. He willingness to get any request I've asked promptly resolved is that of the highest standard. Thank you.
Jme Kom
Jul 20,2022Awful customer service and rude staff. Wanted clarity on mileage expenses as they never seem to get processed and rejected for whatever reason and the only time it gets paid is when I call up to speak to someone, yet all I got was a rude patronising lady on the phone. Unfortunately I am being forced to use this umbrella scheme because of IR35 and besides getting shafted every single week through unlawful deductions I really could do without the rude attitude at the other end of the phone
Kevin Parry
Jul 08,2022I had a phone call with Laura mcfadden this morning/afternoon, she was extremely helpful and very knowledgeable, I would recommend anyone wanting to join ask for her.
Rhys Meredith
Jun 17,2022She was very helpful on the phone
Lee
Jun 17,2022Sarah from Sterling has been extremely helpful and very patient and helping me set up the app and talked me through how to summit expenses on the portal correctly . I have spoke to Sarah 3 times on the phone and she kept me on the phone while showing how the app works. I was shocked how professional and helpful Sterling was with me as I have heard so many bad stories about other umbrella companies. Highly Recommended 5 stars.
Natascia
Jun 14,2022Four years ago, I decided to use Sterling company. Immediately I was surprised by their excellent professionalism. They are efficient, precise, fast and punctual, and they offer great support by phone/email. They are a fantastic team! For any new contract I receive, I always ask the recruiter company to manage it through Sterling company. I would like to thank the Sterling team for assisting me these years. I recommend 100% this company.
Sterling House, 810 Mandarin Court, Centre Park, WA1 1GG, Warrington, GB
http://thesterlinggroup.co.uk
Asif Hussain
Sep 21,2022I struggled to understand what was going on with my payments and Laura McFadden got in touch with me couldn’t have been a better person as new to this I didn’t understand it at all and she explained it all thoroughly and took her time making sure I understood everything, she went that extra step which made me really happy as no one does that for anybody anymore. Great attitude and very polite! Thank you so much!