TouchBistro Restaurant POS/EPOS
To leave a review you need to be logged in
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier.
Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money.
By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
Reviews 294
Daniel Moss
Apr 14,2020Excellent Customer Service & Support during the last week. From Jenna Bome all the way to Asif (who addressed) our payment terminal, we have been impressed with the way they have kept us updated and offered a personable service. Giving the difficulties of the current times, I have been pleased with their support and care. Rustic Food.
Keith Waugh
Apr 07,2020They have terrible customer service and no help if already automobiles your credit card even if you are not using service. Claim can't credit already billed software.
Sid Owens
Apr 03,2020Great system. I’ve been with TouchBistro for a few years now and their services & EPOS features have always been a great help to the business. With what’s going on at the moment I was initially worried about the business, but they’ve been extremely helpful and accommodating, would definitely recommend!
Miles B
Mar 30,2020I don’t normally write reviews but TouchBistro is the best EPOS we’ve ever used. I’ve been running my busy cafe for 9 years and have gone through many systems which did not give us the right reporting/stock management or support we needed. Switched to TouchBistro 6 months ago and our service has improved, our staff are happier and we can see the business reports so much easier now! Thanks from all at Hummingbird Cafe!
Amber Speed
Mar 29,2020Easy to use and wonderful team who helped us figure out the details !
Shara Edgar
Mar 27,2020Emily, our sales person, made transitioning to the TouchBistro Restaurant POS an extremely easy and pleasant experience by providing excellent customer service and support from the outset. The software is extremely easy to navigate and generates helpful reports - our best purchase of 2020!
Jessica
Mar 26,2020Have been using TouchBistro for a year after switching from a clunky system that froze and glitched constantly. Putting TouchBistro into our restaurant has improved operations massively. Thanks so much team TB for saving our service!
Dan Smith
Mar 15,2020I wish I would have done my homework before committing to TB.. We spent almost two weeks setting trying to think of every issues and option possible. We went live three days ago and there isn’t enough space on the internet for me to go into detail how many issues this system has caused us!! Everything from delays in printing, items not printing on every ticket, tabs not accepting, tabs not accepting CC, and some tickets not printing at all.. Poor customer support (poor is a compliment).. I would not wish this system on my worst enemy... Please do not get or even look at a this system!!! RUN!!!!!
Niki
Jan 28,2020TouchBistro has helped us streamline so many things that we do. It is easy to use, and the backend keeps getting better and better, allowing us to analyze important data.
D Stone
Jan 28,2020I had purchased the system prior to opening my bar. Once set up we have had multiple issues. Floor plan disappearing, menu items disappearing, cloud reports no matching up to reports on the ipad. The credit card processors have to be paired to the device weekly. When there is an issue you can not get someone on the phone to help you when you need it and we all know that when a customer is waiting they do not want to hear about having to wait for tech support. When you do get through you have a 50/50 shot of getting things resolved, multiple times I am told I will get a call back and no one returns my call, there is not such thing as being able to speak to a manager. I have had to call my sales person to have him call and put in a complaint. After being on hold for an hour the rep hung up on me. They have an office here in NY and they wont send someone to help. Anything they cant figure out is a 'glitch' in the system. And now if I want to take a credit card deposit for a private party it cant be done on the system it has to be done on another portal on a computer. Things from my ipad dont always match up to what is reported on the cloud system. Overall after having the system for 3 months I am now actively looking for another POS system.
HP
Jan 23,2020Bought the system before Christmas to install in our new restaurant to find half of the items missing so called Touch Bistro to resolve the issue. We can understand they can be short staffed (or closed) during Christmas and New Year hence contacted them again in the New Year. We are then informed that the Ipad and remaining items will be with us next day which would have been on the day of our launch however, as per false promise, this was never received. Another chase and finally the equipment arrives to find another wire is missing! We use our own wires to plug the system and try to start it (they offered installation and training for £100) however it took us over 3 hours to test the equipment to find that the printers don't work. We call the support helpline to be informed sarcastically that they shouldn't be assisting us as we did not pay for installation. All this after our equipment was delayed however after initial reminder of the poor service, they agree to assist and we test the system at home on our day off. We take the system to the restaurant and yet again, it does not work. That was the final straw and we decide to cancel the system and ask for a full refund to be told that we are not eligble for refund a they offered a promotional product. When reminded repeatedly that they are in breach of Consumer Rights Act of 30 days return, they still fail to understand that their system does not work at our place and want to charge us £460 when we paid them £700 plus already for a 6 month license in advance. We are now pursing legal routes, trading standards and would NOT recommend this company to anyone!
JLEG
Jan 22,2020Incredibly user-friendly. The only problem I have with it is its limitations on printing detailed reports.
Shawn Bendig
Jan 22,2020We have been using TouchBistro for over 4 years. It was the right product for our business then and continues to be!
Imogen Potter
Jan 22,2020Just signed up with Touch Bistro to start my cafe. Bill spitting is so easy now. Thanks guys!
George formen seleberty grilling dog Masbad
Jan 22,2020Touchbistro. Very easy to learn. Integration of payment system such as Moneris is very helpful
Mike Slanzi
Jan 21,2020The program works great for what I need for my restaurant business. Any issues I have had (a couple) the support team helped me to understand and fix whatever the issue was.
Adam
Jan 21,2020Easy to operate OS Customer support is really helpful when needed. Refreshing
Lisa Feigelsohn
Jan 21,2020Just switched to TouchBistro EPOS and am loving it! The team really helped me set up and my staff are loving it.
Matt
Jan 19,2020Hi. I have found it very difficult to get issues resolved. I email the support email and do not always get an answer or I have to ring an American number which is very costly. As the support technicians change, I have to re explain the problems each time.
477 Richmond St. W, 10th Floor , M5V 3E7, Toronto, US
http://touchbistro.com/
Lisa J Hudson
Apr 14,2020After having used a very clunky, customer unfriendly system in my previous company, when setting up my own Bar/Restaurant i had very distinct requirements from a till system. Touch Bistro fulfils all those requirements and more. The bill splitting was one of them and its soo easy, the extensive reporting system was another. Initially we had some issues with it disconnecting from the internet mainly due to updates and such, but any glitches we encountered seemed to have ironed themselves out and its a breeze. Emily was first in touch with me and then handed me to Jenna who went through the system with me and they are both excellent and it was a pleasure to work with them to bring the system to life. I was most impressed when Jenna called me to see how we were coping with the coronavirus situation, great customer service that i haven't got from any of my other suppliers. They also have downgraded my licences so that i have only one ipad working thereby reducing my costs whilst we are closed, which is such a relief. Would highly recommend on all levels.