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Reviews 744
Adam WC
Feb 09,2024I ordered a handful of small items and paid over £50 with the expectation from their information that it would arrive within a few days. However, after receiving their initial confirmation email, nothing progressed any further. There were absolutely no updates online or by email, status remained 'awaiting despatch'. It definitely felt like I had been forgotten. As the days passed by, I decided to cancel and go elsewhere as it appeared my ordered had been neglected and I was wondering if the shop actually existed? It was at this point that Turners Retreat suddenly jumped into action, seemed like they were more concerned by losing money than dealing with customers orders. To their credit though, they didn't quibble over a refund and returned my money straight away. It was at that late point they explained that they had been busy dealing with an influx of orders from their January sale which had delayed everything, but as the customer, how was I to know this? A quick update from them explaining why my order was delayed would have been fine, and courteous. But, I doubt they would want to advertise on their site that orders will arrive in over a week for delivery in 2024. As far as the shop goes, it looked like they had some very nice items for sale.
MR STEPHEN FOSTER
Feb 08,2024Was very simple to order and the order was delivered quickly
Christopher
Feb 07,2024Easy to book a Woodturning course
CustomerP Moss
Feb 07,2024Easy to locate relevant items, good selection and choice all good quality which are well priced. Delivery could be a bit quicker but acceptable.
Jeremy Cardiff
Feb 06,2024Just doing everything right: making it easy to order online and then having it delivered super pronto. Can't fault it.
Bryan Richards
Feb 06,2024Quick and efficient service. Staff always polite and helpful.
JET SOLUTIONS (EUROPE) LIMITED
Feb 05,2024I'm a hobbyist woodworker and use many different suppliers for all my needs. However the more often I contact Turners Retreat I realise there is no need really to go anywhere else. Product range and helpful staff are always exemplary. Keep up the good work!!
Sharon Burns
Feb 04,2024I placed my order and it came very quickly. Items are of good quality, made very well. Cost a little more than some places but the reliable quality is worth it.
Gary
Feb 03,2024Friendly and knowledgeable staff.
Mrs D Hart
Feb 01,2024Great service, ordered a CBN wheel, arrived on time and as described. Unfortunately it wouldn't fit (my error). After explaining the problem I returned it to Turners Retreat, who refunded me. This was great service, they didn't quibble and understood the issue. I have bought form them previously and would always return to them.
Michael Pallis
Feb 01,2024Good customer service, clear order portal, efficient delivery.
peter collumbell
Jan 30,2024Simple to order, good communication and good delivery
trevor ware
Jan 29,2024Order received promptly and correct. Staff was helpful when I needed to change the order. Thank you.
Mr Roy Hadland
Jan 28,2024Prompt service
Patrick
Jan 26,2024Good website, prompt delivery of good quality products, and fair pricing.
Shaw
Jan 25,2024Order perfect and delivered in good time as always. Thanks.
Patric Maude
Jan 24,2024Good selection at reasonable prices
Judith
Jan 24,2024Although i had to return my order, it was organised very quickly + efficiently by Becky . Excellent service
David
Jan 24,2024Very good service as usual from Turners Retreat.
Audrey Hood
Feb 10,2024Simple purchase experience, prompt delivery