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Reviews 878
Tom Ellis
Sep 09,2020First time contractor and Umbrella were recommended to me. They were very helpful, always courteous and professional. I was always paid on time, with clear breakdown of deductions. Any queries swiftly and carefully resolved by them. Will use again in future for my next contract. Really good overall service.
Kate Richardson
Sep 05,2020Umbrella has been great, the consultant called Aiden was really helpful at explaining every thing to me as I had never used a company like this before. I was paid on time and had no problems, would recommend them.
London Assessor
Aug 25,2020Had a very helpful and, for me, a pretty amazing experience with Daisy Birch who helped me with some p60 issues. Very fast,very helpful, and actually waited until I had both confirmed I had received her emails before we ended the conversation, not just "I'll get that done and goodbye" and actual nice person willing to see
Lisa Z
Aug 18,2020I am very happy with the customer care and service I experienced as a employee paid via Umbrella. Laid off due to site shutdown, essential because of the corona virus pandemic lockdown, I had only worked one month of a six month contract. I was advised I was entitled to Furlough by Umbrella, who worked hard to arrange this for relevant contracted workers. Although payment process was slow, Peter Langham and staff kept me regularly updated of progress, any issues arising causing delays and supported with reassuring they were working hard to resolve. I have already thanked all those involved who maintained communication, answered any queries and were generally accomodating during the challenges of 2020. I have started a new role and requesting my P45 etc again received great customer care and a speedy response from Ciara Morris. Thanks again to all who helped manage and arrange furlough.
Sharon Dietrich
Aug 17,2020I've been very fortunate enough to speak with Ciara Morris (customer service advisor) when I've called Umbrella on a few occasions. What a breath of fresh air. As soon as she answers the call I feel at ease before I even raise a query. Her telephone manner is impeccable... pleasant and professional. I appreciate it must be extremely busy at Umbrella at this time dealing with the current furlough scheme payments and the many concerned, confused, frustrated or even angry customers. Yet Ciara is always calm and friendly. She listens, then clearly and concisely explains and updates you with all the relevant information you require. I hope this doesn't sound patronising as "she is only doing her job" but there are ways of doing our jobs... it's the little things that can make a big difference. I just want to Umbrella, and Ciara to know that I appreciate it.
A McCourt
Aug 14,2020Over the 2 years I have been with the company they have behaved in a professional manner. I would like to thank them for their work getting the furlough payments. Even though there were a few hiccups they sorted them out quickly. I would both use again and recommend them to anyone.
Simon Morelli
Aug 14,2020Excellent service provided. Very helpful and knowledgable staff. Have used on 2 separate occasions and would use again.
Samir Hamdoud
Aug 12,2020Excellent service provided by Umbrella.co.uk. Easy to set up, quick weekly payment, no issues at all. Very pleased and will use again.
Sonam
Aug 11,2020Excellent service, best umbrella company I've ever used. Reliable, prompt replies and a whole host of benefits offered, including GP appointments. Highly recommended.
Ade Fashade
Aug 10,2020Very happy with umbrella. In my two year plus with them I got paid on time always, with advance notification and payslip every time. Very efficient and prompt in getting back with enquiries.
John (Birmingham)
Aug 08,2020Professional efficient company any query I raised was always attended to promptly would recommend. 5 stars
Jon R
Aug 03,2020My experience with Umbrella was excellent, if I had an issue or query they were very quick to respond and assist. They make the whole process of agency work very simple - I will be using them again in the event I return to agency work.
Kim howell
Jul 23,2020I have been registered with umbrella.co.uk since April 2020 as an agency nurse. I have found them efficient and professional throughout. I would recommend them to others based upon my positive experience with them
abhishek parmar
Jul 10,2020one of best place if you want your payroll to trap you in paperwork with high margin, never to forget the over charge suddenly appears on to your wage slip and pension scam in the background is ongoing. only thing you get is British speaking agent and team with lot of scam in the background for sure. white white collar crime in action in a very sophisticated way.
Gabriella Evans
Jul 08,2020Service from Umbrella has always been prompt, friendly and efficient.
Roxanne Rodney
Jul 06,2020Umbrella's customer service has been quick, helpful and timely. They have also responded promptly to requests relating to delayed payments by my agency, ensuring that they advised on later cut off times which prevented delays. I would recommend the service.
Jim
Jul 01,2020I have been in email correspondence while the office has been working at home. Sarah in the customer services department came back to me with clear answers and always in good time.
Justin Millman
Jun 26,2020It’s been a great experience working through the Umbrella company, they have managed everything in a very professional manner and I would certainly recommend them
Clo
Jun 25,2020Very pleased with service offered by Umbrella. They responded to all my queries quickly and were always able to help.
Bollin House, Bollin Link, SK9 1DP, Wilmslow, GB
http://umbrella.co.uk
Russell Hodge
Sep 15,2020I’m editing this as 2 weeks have since gone by since my first comment, so feel it only fair to give an update on progress made by Umbrella Company.......absolutely zero!! The only thing moved on in this time is the number of invoices they have submitted incorrectly which have been rejected - now up to 7. I’m now 2 months with no pay, and no action on their part to resolve this. I am now at the end of my tether with this ‘organisation’. They continue to charge me a monthly ‘management fee’ - maybe they should re label this as a ‘mismanagement fee’. Whatever you do, DO NOT sign up to this company and believe their lies. I have been with Umbrella.co.uk for 6 months now, and I’m struggling to say anything positive about them at all. The only reason I have given them 1 star is because they do tend to respond to my emails within 24 hours. Problems started right at the start with them not including the PO number on their invoices, and billing the wrong day rate for 2 months. Eventually sorted out the day rate problem, but still 6 months later they continue to invoice without quoting the PO number - which is rejected by my agency. Rather than resubmitting correctly, these invoices have just been sat there - so I’m still waiting to be paid for work I completed > 2 months ago. What’s worse is I now have a timesheet that’s been outstanding for 100 days, despite it having been ‘paid’ on the portal - seems they have applied funds to an incorrect timesheet. Have also found out from my agency, that there are a couple of invoices that haven’t even been submitted. When I queried the late payments With Umbrella.co.uk, I was told that ‘they process 000’s of invoices monthly to various agencies, and they can’t be expected to actively chase for payment’.......really?? I thought that was your job! I don’t normally write reviews, but for this cowboy outfit I thought I’d make an exception. I know there are many Umbrella companies out there that may be equally as bad - but if you want to avoid a constant battle to make sure they’re doing their job properly, and hours of wasted time on your part, I’d definitely suggest you avoid this one.