Great friendly Service
Beautiful piece of furniture, very well made, top quality. Delivery was great. Heavy and slightly awkward item but it was delivered to the upstairs bedroom no problem. Great company to deal with.
Everything about this company absolutely amazing the staff the location the products customer service second to none over the moon with the items I have received.....just looking for an excuse to purchase more from this company 5stars around
When you supply new. I did not expect to be given item from upstairs display .
Fabulous sofa and great service.
A beautifully made product from a fantastic company. We were kept up to date regarding delivery times and everything was just perfect. We now can now enjoy a beautiful product, that we will enjoy. Thank you so much!
Beautiful sofa, excellent customer service and fab delivery. Would purchase again. This family business couldn’t do more for you 🌟
From choosing sofa to delivery was ok. At first was apprehensive ordering on line with out seeing the product ..but the product arrived, possibly a little darker than I thought bad obviously the sofa was photos with flash lights I guess ! I waited several weeks as expected which was no problem, but was not given the statutory 5 days notice 😳😳 was given the next day which threw me into a panic ..however I managed to! Delivery was all good, drivers were respectful and did a good job . Now I’m just trying the dress the furniture to fit into my designs x x
Excellent service Great sofa Fast and friendly delivery company Very professional movers
What an all round fantastic experience! We drove down from Aberdeen and spent a wonderful few hours mesmerised by the shop and looked after impeccably by Kate and the whole team but in particular by Jonny who was a helpful and patient as you could possibly wish for. I would give them six stars if I could.
We was blown away by the showroom, I could have spent all day looking around at all the unique items. Ella looked after us, she showed us everything and every option that helped us make our decision, we was treated to tea and cake and made us feel so welcome. Highly recommend the VSC and am looking forward to receiving my sofa.
Wonderful people and fabulous products - so nice to have a small, family run business. The service is exceptional!
What a fantastic company to deal with! My purchase was online as I am in London, the sofa I saw was exactly what I had been looking for but I had questions regarding size, comfort, colour etc. I called and spoke to Katy who then video called me to show me the sofa and fabric samples as if I were in the store. We had a chat about the style of my house and whether it was the right shape, colour etc. After a couple of issues with the delivery company regarding the delivery date, which was swiftly sorted by Katy, the sofa arrived within a week of ordering and I fell in love with it straight away! So happy, Katy’s level of customer service was second to none and I have subsequently purchased another item on their website. My now favourite place to go to for complementing my home with some fabulous statement pieces. Thank you!
I ordered another sheepskin for my new sofa as the last two I ordered where amazing quality and size . Unfortunately this time with this double sheepskin I was really disappointed ! Quality was still fair but it was considerably smaller then the other two . totally understand that these sheepskins are not handmade and come from sheep but looks like substandard in comparison sadly :((
Very good service. Member of the team answered my question via my email. Quality of table excellent, so happy with it and friends constantly commenting how lovely it is and where did I buy it. I was kept updated on expected delivery and when I received it, it was totally securely packaged. Well done. I am looking forward to buying again from yourselves and have no doubt will be recommending you. Thank you Mary
Good experience & final outcome. Website wasn’t clear. Ordered what we thought was the correct chair but the colour was incorrect relating to the picture on the website. Very pleased that the item was exchanged & was replaced with little fuss. We are very happy & pleased with the quality & plus would consider future purchases. It was a shame we had to pay for re-delivery for the incorrect supplied original chair but overall would definitely recommend this business to a friend.
Customer service are really informative and I don’t wait for long to be answered amazing staff. I have Received two items so far and the quality is amazing. I am still waiting for more items I will give another review once all items are received
Visiting the showroom is a must, you won’t come out empty handed. Lovely Sophie helped us pick 2 sheepskins, our Marnie and Oskar sofas, as well as a large art print, moose head and candelabra. Money well spent, I love everything! Highly recommend this company, their customer service is just as fab as all the pieces they sell. Thank you Lyndsay
I am giving this 4 stars due to the process not so much the product. We ordered two bespoke Tetrad sofa's in September 2024 and the sales process was simple and seamless. However, we have only just recieved what we ordered this week, 4th March 2025. The sofas were orginally delivered before Christmas but we had asked and paid extra for leather back and sides but when they arrived this had not been done. Not the fault of VSC but in theory they had unpacked the sofas in their warehouse and checked them prior to dispatch and not noticed. We were asked if we would keep them for a discount but having said no VSC did sort out with Tetrad getting the right ones made. These were delivered last week, well one was and then a few days later the other one. Seems there was a mix up with the logistics. While we have what we ordered finally I think the whole process was a lot harder than it should have been. I love the sofas but I do think VSC could have been more pro-active in the resolution although we got there in the end.
Jennifer
Apr 04,2025I recently purchased a sofa from Vintage sofa , and I couldn’t be more satisfied with my experience. The process was smooth from start to finish. The quality of the sofa is exceptional – it’s comfortable, stylish, and built to last. The materials used are top-notch, and the design fits perfectly in my room. The delivery was also quick and hassle-free, with the team being professional and careful while setting it up. Customer service was responsive and helpful when I had a few questions about the product, making the entire experience even better. I highly recommend Vintage sofa to anyone looking for high-quality furniture with great customer service. Will definitely shop here again!