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WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience. Explore our key product ranges:
Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort. Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa. FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment. With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home. Shop now
Reviews 706
Richard
Sep 12,2024Again the same theme as with other reviewers. Customer service non existent. Hot tub displaying HL fault. Sent off photos and videos but no response. Tried calling at 08:00 but just given answer phone message. That's £500 down the drain. AVOID at all costs. We're contacting WATCHDOG.
Adam
Sep 11,2024I purchased a spa with the inbuilt heater from them and delivery, according to their website, was guaranteed in June. The spa didn’t arrive until the second week of July and this was not the one I originally ordered but I had to accept if I wanted delivery in time for the summer. It was set up and filled and used once. As soon as the heater is turned on the spa leaks. I emptied it. Cleaned it thoroughly, ans told to by their customer service, and found a lot of limescale which couldn’t have been from my one use of having it set up for 3 days. I refilled it, turned the heater on and the same problem. I filmed the issue and sent to them and they told me it was a faulty tub and sent me a new heater. The heater took over a month to arrive which they said was a technical issue but only after I had complained that i still hadn’t received it. Since this exchange I have had no contact from them despite sending 4 emails and leaving voicemails. As others have said, DO NOT BUY FROM THESE PEOPLE. Spend a little more and go to LazySpa or anyone apart from these
Vicky Lane
Sep 10,2024I ordered an inflatable hot tub from this company back in June. The hot tub arrived faulty and would not work properly. I have sent countless emails which they rarely respond to, tried phoning, but it's an answerphone message, you can never actually get through to anyone and their so called live chat is just a robot. I eventually received an email agreeing to collect the faulty tub and refund my money. Despite countless more emails, I still haven't received my refund and have now contacted trading standards and the fraud department at my bank. Do not buy from this company! You have been warned!
Mrs Caroline Marriott
Sep 09,2024Where do I start...repeated problems, sent this email 8 days ago that tells the tail! We installed the new heater, it worked for 2 weeks but I have the same problem all over again. I have completed all your problem solving before you send me round that loop again. It's in exactly the same position to the same electrician installed power source so no new photos to send. Exactly same position and power outlet that my lazy z spa works from for 3 years....without any faults. This whole saga is disgusting...what should have been relaxing has been hassle amd stress at a cost. I am only now interested in a full refund....I will never trust or use any of your products again. In case you don't read over the full trail, I reported the initial fault within the timescale to exercise my statutory rights for a refund but accepted a replacement heater. Now I will only accept a refund. Show quoted text
Stu Lynes
Sep 07,2024I received the inflatable hot tub after a couple of weeks (as promised). Since I received it I've had a few issues with it, but most recently it persistently won't turn on without tripping the electrics. I've raised this with the company who can barely be bothered to get back to me (it takes over a week for them to reply, and even then the message isn't useful). If you want my advice stay away. The design is flaky and the customer service is practically non-existent.
Jo
Sep 07,2024Still waiting for spa that was due in June. Nobody answers the phone, the chat is useless as it’s a robot that just tells me my spa is due in June. Have phoned and left messages, have emailed continually. Have received few emails back asking do I want to cancel or pay more for a different tub. Then when you reply nobody gets back to you. It’s been going on since June. Never have I experienced such terrible customer service. The most frustrating part is that they don’t respond. They’ve clearly oversold this tub (although it seems they are still suppling B&Q with them) but even now I’ve decided I want a refund there’s no way of getting hold of them. They’ve been sitting on £900 of my money. It’s now becoming stressful as it’s all just up in the air. Terrible service
Kelly Gibson
Sep 07,2024I’d give a zero star if I could. We are going to fight wave all the way for stealing our £1800 for the wave Garda 6 people foam spa. One got recalled, the second had an E3 code and then died on us. It’s been over a year and we have had a working spa for only matter of weeks. No response from customer service, they have replied once asking us to send videos. We’ve told them it has died completely and doesn’t turn on, what is there to show??!! No reply and it’s been months. Avoid like the plague, this company is clearly illegitimate!
Simon Daniel Clissold
Sep 05,2024I'm giving 2 because the spa itself wasn't too bad at all , until it split , contacted the company to order a replacement liner but unfortunately they were out of stock , I then agreed to order a new spa with the offer of 10% off but the one I wanted wasn't in stock , I was waiting hear back from then but that never came , when I got back in contact they said they wouldn't honour the 10% now but 5% instead, they take ages to reply to an email and are very casual in their response which makes it feel like they are a family run business without much training or skill in customer service , shame as I gave them multiple opportunities to correct their decision.
Daniel
Sep 05,2024Well i ordered an inflatable 6 person spa and read the reviews after it had already arrived, i was a little horrified by the experiences others had with this company so immediately tried to return it...but got absolutely no reply...so i set it up and irs actually awesome...all works perfectly, well packaged unfortunately no floor matt with it but has everything else like cover and all bits i need...it took about 24 hours to get proper hot but it has kept hot since and is very comfy,hot,bubbly and looks pretty well made in my opinion and im a massive critic if something's naff...so 4 stars cause the product is good but the customer service is none existent
Kerry Smith
Sep 04,2024Bought a rigid hot tub two months ago and the liner zip was broken. Customer service said they would send a replacement which finally arrived two weeks ago after weeks of chasing - as you can’t speak to anyone every email takes 8-10 days to be answered and when it did finally arrive they had only sent one part of the liner despite saying they would send both. I messaged again and no response in 18 days, very frustrated and have a £1400 hot tub sat in the garage that we can’t use.
Phil Warren
Sep 04,2024hi i have sent numerous emails and tried to call but no answer and nothing back by email. I recieved my order slightly damaged and only part of my order has been delivered without being able to know when my items are arriving, 1 of the items are the replacement filters which means I cannot use the hot tub without these!! Can someone please help?
Sonja Palmer
Sep 04,2024Dreadful Company...they have received their faulty spa back but I've not received my refund. Customer service is non existent. Product is substandard overall experience a joke. JUST GIVE ME MY MONEY BACK!
Farron Douthwaite
Sep 04,2024Where do I start...don't answer emails, don't answer phone, ignore your complaints....bought a fold away bbq warped first time using it so wanted replacement but no customer service at all grrrr.....
Janine Weedall
Sep 03,2024Hot tub is still sat in the garden waiting for pick up since 11th June, had for four weeks and the heater broke Customer services message back every two weeks and don’t communicate with you to make a delivery date
Chris Grooms
Sep 02,2024Subpar products, subpar support, they take your money and don’t deliver.
Col
Sep 02,2024Brilliant company answered my question quickly to advise me to which filter I needed for my hot tub and was delivered quickly and packaged well
Danny
Sep 02,2024Fantastic company! Great products made to a high quality! Very fast delivery
Petra Leach
Sep 02,2024I recieved my spa and it had a few issues.Im still waiting for a response from their customer service.Not happy with the after sales.
Bart
Sep 02,2024Awful! Beware! Do NOT purchase with Wave. There is absolutely no way of contacting this company. Despite the website stating if nobody can take the call they will contact back within 48hours. I’ve left several messages and have never had a call back. No response to three emails and the “live” chat never connects to anyone. I have requested a refund but nothing! The chances of seeing my £1600 again seem pretty slim. I’ll be reporting Wave to trading standards. This is no way to run a reputable business. UPDATE!!! Received a call from Paddy finally! Confirmed after 2 weeks since I cancelled my order & requested a refund that it would be recalled and I would receive a refund within 7-10 working days. The very next day I had DPD at my door in the morning trying to deliver despite Paddy saying he would ensure it was recalled to Wave. Rejected the order and off the driver went. Later the same day I had another DPD driver at my door trying to deliver a hot tub from Wave with a different consignment number. Again, rejected. The circus continues and now I need to likely wait another 2 weeks + until I can get a response from Wave. Will I see my refund?! The jury is out on that one. This is a true reflection of the horrendous customer service of Wave. Do not be fooled by any 4/5 star reviews about how amazing they are, given my experience I would question the legitimacy of these. I have notified trading standards. UPDATE After waiting the 10 working days since Paddy said I would receive a refund I have received NOTHING. I have now started a charge back claim with my bank as this seems to be the only chance I’ve got of getting my money back from these thieves.
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, GB
https://wavespas.com/
Ian Barton
Sep 12,2024Bought a hot tub back in April for £430 took two months to come. When it did, it didn't work they would take 3 weeks to reply to a message then ask a stupid question like is it plugged in...yes...3 weeks later with,,, an adapter? ...no..3 weeks later, is it plugged in ?. You get the picture. Eventually they said it was outside the 30 day return policy. Really ! If they sorted a return out on day one it wouldn't be. After many threats with legal action 6 months late they agreed to arrange a return and refund. Believe it when I have my cash back. Terrible customer service I'd never buy from them again. They say their phone lines are open but nobody answers their chat bot says nobody available. Awful company. they charged me £22 for the spare recommended filters that were wrong for the tub.