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Reviews 594
Stephen Cooke
Oct 02,2021I had e-mail correspondence with WGT to confirm that a show was appropriate for the group going. Booked tickets following that confirmation and a day later the show was cancelled. I know that happens but they charge a 10% booking fee that they do not refund when they cancel. This really feels like a bit of a fraud and a cost that should be part of their business rather than one that is passed on to the customer. Due to the unfair charge and having been talking to WGT prior to booking and very shortly before they cancelled - I will not be using this service again.
Steven Weller
Sep 30,2021Website fails when it comes to downloadong tickets. They dont send confirmation emails to non members so SOL still they take the money from your account. No phone number to call and the email they say they will respond to in a day, well good luck with that. Utter scammers. Never buy tickets from these cons.
Ian Woodhouse
Sep 27,2021Lucy & Aiden's customer service support was excellent.
Viviane Stevens
Sep 20,2021Excellent customer service. Very quick to respond to my query.
David Prosser
Sep 17,2021Concert postponed but refund confirmed within 48 hours. Booking fee not refunded but didn’t expect it
Susan Ball
Sep 16,2021We booked tickets and headed off. We had to book overnight accommodation as it was a long way from home. We arrived to find concert had been cancelled weeks beforehand. I received no email and several other groups of people were outside the venue in the same situation. The ticket company will take no responsibility for this. Disgraceful!!
vince
Sep 16,2021Not simple, at all. Website a pain, wouldn't accept my card details which were correct, and wouldn't work from a major browser, so they sent me this.. If you are repeatedly having difficulties purchasing tickets on our site we would suggest trying the following: Close all open browser windows, open a new browser window and try again. We have found that sometimes your session can time out and get "locked"; this will help unlock it. If that doesn't work and you have access to a different browser, try again using that. Each browser has a number of different security settings that can sometimes cause problems. (We recommend Firefox as the most reliable browser but our site does work with all major browsers) If this still doesn't work and you have access to one, please try buying the tickets on a different computer. Sometimes, for example, if you're trying to buy tickets at work, your company may have a firewall in place that is preventing the transaction being processed. Using a home computer can help. ARE YOU KIDDING? Took me a week to order two flaming tickets. The company's reply to the above and to other's criticisms rarely addresses the actual issues raised and tries to gloss over them, hmm? PS And I did ring, no one there.
Amanda Triggs
Sep 16,2021Excellent service, no problem in returning my ticket money for a concert that had been cancelled.
Josse
Sep 16,2021Very helpful whenever I've had to contact them.
Mark
Sep 13,2021After the gig had been rescheduled twice and then the headline band had changed. I decided that I would like a refund. Danny replied the next working day and all was sorted. Great service.. Thank you. 👍😎
Peter Deak
Sep 10,2021Very helpful and quick response from Danny regarding some last minute changes
Brendan Gardiner
Sep 09,2021I had an issue trying to login to my account to retrieve some tickets. One email and Danny from customer services had sorted the issue the same afternoon. Great service, thank you.
margaret leonard
Sep 08,2021Excellent customer service from Steven and Danny at WeGot tickets. They dealt with my issues regarding tickets promptly and very efficiently. M Leonard
Oliver
Sep 07,2021All my dealings with Wegottickets are first class.
Mark Acford
Sep 06,2021I ordered tickets from WeGotTickets and the confirmation went into my spam, I therefore thought I had a problem, because I didn't check the spam folder. I emailed the company and immediately got a positive response. Great customer service.
john bath
Sep 06,2021have dealt with this firm on many occasions and been more than happy with them . first class service and a firm you can trust
Lisa Hodges
Aug 26,2021Well done Wegottickets customer support,you very quickly understood my problem and resolved my issue. You kept me well informed during the process. Thankyou. This kind of support gives me confidence to continue using wegottickets.
James Henderson
Aug 19,2021Quick response, really helpful - much appreciated!
Ros Symeou
Aug 18,2021Due to ill health we were unable to attend the event.Aiden was very helpful and organised a refund for us with no fuss. Amazing sevice Thankyou very much
Unit 13, Kings Meadow, Ferry Hinksey Road, OX2 0DP, Oxford, GB
http://www.wegottickets.com
Ann Gordon
Oct 05,2021Always been my favourite ticket agency, and just recently proved it again by excellent customer service. Thanks to all at WeGottickets for helping me find a refund that had been lost in the system. I hope to be buying tickets to more live events soon!