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Reviews 594
Ian
Sep 21,2020After buying tickets for a performance subsequently cancelled, I requested a refund. This was processed within 24 hours. Excellent, unlike other ticket agencies I could mention.
Barry Mingard
Sep 15,2020I wasnt able to attend the rescheduled event and contacted Customer Services via the message service. Had a quick reply from Aiden in customer services to say the refund would be in my account within a couple of days. Great service
Jamie
Aug 30,2020Due to covid the festival I had booked was rearranged 3 times and now isn’t till next year and I am unable to attend due to other commitments. This company has been very efficient in keeping me updated and responded to emails in a very timely manner
Kathy
Aug 26,2020I've just used WeGotTickets for the first time. It was easy to set up and promote my event and initially I was impressed with their quick response to questions. However two of my regular customers have bought tickets and then didn't receive any communication from WeGotTickets. They should have received a confirmation email containing essential information details about the event. I was hoping that WeGotTickets would save time and minimise potential for errors, but at the moment it's creating extra work and anxiety as I'm in danger of alienating loyal customers.
T a
Aug 04,2020So nice to deal with either to book a event or to request refunds, hassle free
Anita Mc Vitty
Jul 29,2020First class customer service! The concert we had planned to go to had been cancelled but we had purchased the tickets. The sales representative, Aidan, couldn’t have been any more helpful with organising a full refund.
Mrs S REGAN
Jul 17,2020If I could give 0 stars I would . Booked Omid Djalili on Sunday , paid £133 for a table for 8 .Monday WeGotTickets cancelled the event . They refunded £128 only , stating the extra £5 was a booking fee that could not be refunded . What a rip off . Will think twice before booking in future . Their motto is ‘simple, honest booking ‘ . I don’t think so !!!
Paul Nicholson
Jul 16,2020Danny and Aiden have both been extremely helpful in aiding me in obtaining a refund from your partner company, without their assistance I seriously doubt I would be getting to a satisfactory conclusion with Encore. Thankyou!
Liz Rodgers
Jul 09,2020Very prompt reply to my email from Danny Evans.
Kelly Davies
Jul 01,2020Excellent service, quickly sorted the issue. A star ⭐️
Julie
Jun 30,2020When I asked a question I received a prompt reply. Danny took the time to investigate for me and I am very grateful. a wonderful service, thank you!!
Alix Hamilton
Jun 26,2020Honestly could not be more amazed by the fast and friendly service I recieved by Danny Evans :) from start to finish the process was completely a dream in getting my tickets swapped. I could not be more impressed and hope their manager gets the opportunity to see this and award the service.
Mr Heathcock
Jun 15,2020I would appreciate if the team at WeGotTickets were more consistent around refunds, as refunds have been offered to its other customers after the supposed ‘cut off date’ earlier this year. My partner and I are unable to attend the new dates for the Om and Bass festival we bought tickets for and would like a refund. I was unable to respond to emails before 25th March because of my work situation being extremely busy (just prior to the lockdown). I did email WeGotTickets a day later and enquired about deferring our tickets initially, but now having reassessed our financial situation we’re no longer in a position to do so. It also seems 1 email that was sent on 19th March regarding a cut-off point just 6 days later on 25th March for claiming a refund seems totally unjust.
Mr Roger Tollervey
Jun 15,2020In these uncertain times excellent and swift communication.
Tony
Jun 01,2020I forgot I ordered tickets for a show, obviously with this covid 19 lockdown the event date passed. I got in touch, prompt reply and a full refund on the way. Great service 👏🏼👏🏼
Arthur Oppenheimer
May 20,2020the event we had booked for was postponed/canceled. I emailed asking for a FULL refund expecting many hassles. Not at all - Steve was most helpful and efficient - no quibbles and my refund should be with me in about 3-5 days. Am most impressed
Dr Freeman
May 19,2020Unlike other companies during this crisis a pleasure to deal with
Guest
May 13,2020WeGotTickets have excelled during this current period unlike many other agencies. I would thoroughly recommend.
M
May 07,2020Aiden, has been a total star ( sorting cancelled gig) . He has been Patient , kind and thorough , e mailing daily. A gem . Cannot recommend enough. Can’t wait to get on the gig , via we got tickets , when it’s safe to give it a gas . M x
Unit 13, Kings Meadow, Ferry Hinksey Road, OX2 0DP, Oxford, GB
http://www.wegottickets.com
Jan
Oct 07,2020Gig cancelled. Emailed We got Tickets. Money appeared in my bank account within a couple of days. Great service, would use again.