As is usual with Western Bike Works, everything I ordered was shipping ASAP and arrived in the expected time.
Price match is seamless! Sale items are everyday items active outdoor people need!!
When I order something from Westernbikeworks, I can always count on it being available the following day for pick up, unless they notify me otherwise. Sometimes, if I order early enough in the day, I can pick it up later that same day. I love that!
The bonus points
Fast shipping. Great prices and customer service
Fast shipping, items are packed well. On a previous occasion I had to cancel an order which was done quickly and without issue.
Consistently great service and very responsive to questions. Returns handled quickly and without problems. Good prices and will match prices.
I ordered and returned some Shimano SPD pedals that were NOT what I wanted. I contacted Customer Service and was so impressed by Nathan(?) who helped me find best pedals for my road bike. I ordered PD-ES600 pedals and I LOVE them! They are working great for me. Nathan helped me with the entire transaction and I had my new replacement pedals within 5 days. Western Bike Works Customer Service to the BEST!
The quality of the product appears to have decreased.
I had been thinking about getting a bike case, and stalling - and then stumbled over the secret 20% off sale - and jumped on it. I have a friend whose bike was damaged using a soft case, and I decided i needed a hard case. The delivery was very quick. I have to confess i haven't opened the box yet! The trip is later this summer.
Great products at great prices, plus knowledgeable folks on line or on the phone. I’ve shopped with them for years and never had a bad experience.
I have ordered from WBW many times over the years and my order always arrives correct.
Easy site to navigate, wide selection and always offering good deals. I always check WBW when I’m looking for parts, apparel, tools, etc.
Great product! Fast shipping and helpful service!!
I had to exchange a pair of Castelli Bibs for a larger size and Westernbikeworks makes it super easy to return and exchange the shorts. I will continue to shop here.
Westernbikeworks has a great website that is easy to navigate and a great selection of products. Their prices are competitive and shipping is quick, even to the east coast.
Knowledgeable bike industry people who can answer your questions. Responsive and helpful. Great prices. Easy returns.
In looking for a mtb helmet there were a lot of options. I did want a red helmet, which I thought I ordered. When it came it was more orange, but attribute that to differences in monitor. Helmet description was detailed and I love the helmet.
I found a product that I wanted and was able to order it.
Joe Geller
Jun 06,2023Easy and fast order placing. Fast delivery and great product.