WBW comes thru yet again! PERFECT service, quick shipping. One of two tires ordered was not scheduled to ship until Jan. 2025, but arrived on Dec. 12th, so kudos to all concerned.
I have been buying bike stuff for 3 or 4 years, always great prices, great updates on product being shipped and timely service.
Forgot an item I needed before finalizing the order and emailed the team overnight to request adding the item so that I would not have to pay shipping charges. They were prompt and took care of it.
Delivery is ahead of schedule.
They have a lot of good products at good prices and when they're on sale it's even better. They are really nice, easy to deal with and local.... at least for me.
Competitive pricing, great selection, high quality products, prompt shipping...my go-to source for most all bike related products.
Fast shipping Arrived ahead of promise
Time to replace a helmet. Great selection. Grabbed a Laser replacement - color and size in stock and hit a holiday sale! Fast and reliable shipping as always.
Western Bikeworks has been my primary source for all my cycling needs for the past 10 years. Why? A. Wide selection of quality products. B. Knowledgeable & friendly staff that provides good information. C. Easy return policy. D. Reward point system on purchases.
When it's not available @ the LBS, I head to WBW. It's easy & always a good value.
Excellent shopping experience every single time that I have ordered items online. Website is extremely easy to navigate, vast variety of stock to select and checkout is quick and secured. Shipping is very timely and my products always arrive on time and very well packaged. Thumbs up and keep up the good work.
Easy to order and fast delivery.
My go to shop when I'm spending time in PDX. Great prices and easy pick up from their warehouse. I'm a DIY guy so don't need a ton of technical assistance.
Western Bikeworks has stock of hard to find items and a great returns process. Easy checkout flow. Timely delivery. All good!
Great selection, great prices and great service.
I Love Westernbikeworks I have been ordering from them for 5+ years and if they have what I'm looking for in stock I always choose to buy from them.
The purchasing process was easy. I thought I ordered a set of Fulcrum wheels that would fit my bike (the description was great) and they do. The only issue i had was finding a speed sensor magnet that would work with the Fulcrum Center Lock rotor and my Domane+. Western Bike Works did not have a solution for me. But their support people found one on a manufacturer's web site that works great.
I love Western Bike Works/Bike Tires Direct (Velotech) and try to shop there whenever possible.
Big shout out to Martin at the showroom for always addressing my incessant bike questions and concerns. He is a pro and I can always get a confident, proper answer from him. It is always a pleasure receiving such exemplary customer service and support from everyone at WBW. I shop the showroom and website quite a bit - and have never had a bad experience.
John Miller
Dec 15,2024Gloves I received were not same as those pictured on the website, as these have an ugly pink stripe. I was only given a store credit as these were "a closeout" apparently. You have your gloves back and can sell them again, and I now sadly only a store credit which I do not want. A disappointing transaction which will make me wary in the future.